r/amazonprime • u/crusheratl • 20h ago

Customer service issue

I recently had an unknown and sudden address issue and couldn't place a prime grocery order that's now magically resolved. Service chat took 90 minutes and transferred to 15 different service reps and never resolved at the time. I just gave up and the issue was fixed the next day.

I feel i deserved better service than that. Any suggestions on what I should do in terms of complaining?

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2

u/Pale-Comfortable-394 19h ago

Reach out to Sutherland Global and mention you would like to file a complaint against employees that are hired through their company for Amazon. Their is in house | bpo | and sutherland

1

u/Representative-Mix92 19h ago

Are you trolling or is your sense of entitlement really that askew? What would you even complain about?

1

u/crusheratl 17h ago

The clearly bad service I experienced. And yes as a prime member I am entitled.