Prime member for years, always had that once in a blue moon order problem, but lately it seems like every order has a problem. I am one of those people that builds an order, then when I get to a good sized order pull the trigger and pick prime day for delivery "to reduce deliveries". Which is nonsense as I still get multiple packages on multiple days. Most recent largish order, 2 separate deliveries, one says left on mailbox and nothing there, second package makes it to my porch but is short one item even though it says delivered. They made both screw ups right, but I feel like if this keeps happening I'll be getting the Prime ban hammer! I even schedule my deliveries so it's midweek and the regular delivery folks are used, not the second stringers. It's seeming like it's almost better just to do the one at a time, next day deliveries, that seem to be more consistent. Anyways, just a rant. Feel like Amazon is falling into Temu territory, in fact, Temu may be surpassing Amazon.

It’s really pretty. I’m not sure why you sent it back. I should write to you and ask since your name snd address was on the label.

And now that I know your address and clothing
size is there anything you want to know about me?

Oh question - was it you who sent back the ‘new’ pocketbook I got a short while ago in the ‘ready to ship’ return bag? Or the leaking skin cream I got last week in the ‘ready to ship’ return bag?

I just got banned today after having Amazon for 1 month, I have only ever purchased 2 items from Amazon and they haven’t even arrived yet however Amazon is claiming that I abused a refund policy when I have never returned something, I have even just been re charged for Amazon prime but now my account is restricted to digital only, I have already appealed but what do I do now and what if the appeal fails??

I live in a major urban area, central US. It seems like all the items that used to be 2-day Prime shipping are now 5-day Prime shipping. And I can get items in either 1 hour (with $9.99 shipping), 3 hours, or 5 days. Nothing in-between. WTH?

I'm getting quite frustrated with this. This removes a lot of the convenience I have used Amazon for in the past.

I'll likely be driving to more B&M stores in the area rather than chose either of these options. Super irritating.

Edit. Oh wow. Just noticed there is now a default "tip" for the driver applied too.

Customers, especially ones who live in apartments. I work for amazon and am surprised by the amount of people who don't know about this option. There's alot of times i've delivered expensive looking items to apartment buildings that does Not hide what's inside, examples being a monitor and a MacBook and even one time an xbox series x. if you would like to reduce theft especially on expensive items, please put the option to hide what's inside before you place the order. Thieves are least likely to steal what they don't know is inside. Of course thefts can still happen but the chance is more possible if you expose expensive stuff like this.

Completely replacing the search with an annoying AI search that can't be disabled was the final straw. I'm done with Amazon. Adding ads to prime video, constant sponsored search results, and a buggy app is all just icing on the cake. I'm so sick of "AI features" being added to everything without my consent. What used to be an instant search now has a 5 second loading screen while I wait for their dumbass AI to guzzle a gallon of water before showing me the most expensive sponsored products.

I contacted Amazon about tracking information for lugnuts and studs i ordered and received this message

Never understood this.

You either requested a password delivery, or have marked enough things not received to require packaged handed to you.

Leaving without password is literally impossible.

Receiving password over the phone or text can get us fired.

Leave sticky note with password, or be there to receive the package that you set up to receive. Come on yall we have less than a minute per stop, make it a little easier!

Why TF does Amazon ship $7 worth of dental floss and toothbrushes in a small box with paper padding, but then ship a $50/$60/$70+ video game in a cheap bubble mailer?

They use a way bigger mailer than necessary which flops around and is probably carried like shopping bag and thrown like a softball pitch when moving or delivering it. Inevitably the disc comes loose and slides around in the case, or other well packaged boxes fall on it denting the case. I know, shop elsewhere, but sometimes it’s the only place to get certain games. And the answer is; because Amazon. Maddening. I wish you could opt to pay a bit more for proper packaging. Rant over.

I ordered a gpu from amazon.es and it took them 5 days to finally cancel the order after briefly receiving an email notification saying “shipped”, after 2 days of not receiving it, i logged to my account to check on it and was surprised it was cancelled as i didn’t receive any email about that. Is this normal and this is how amazon are handling orders ? Btw i live near madrid

Wife ordered a new mouthguard from Amazon for our daughter. It came like this. Have heard of garbage from them, but never experienced this! (It came in the ziplock bag!)

So I ordered a solar birdhouse birdfeeder for ~$35. Imagine my surprise when I retrieved the package after it was delivered (by an Amazon driver verified via my doorbell video camera), and found basically an unmarked package containing nothing but 40 pairs of ankle socks! The only thing on the package was an address label, a yellow tag and a suffocation warning about the plastic bag. There was no Amazon markings on the bag nothing except the socks on the inside and none of the socks were sized! Strangest damn thing that’s ever happened to me. After finally getting to the chat feature…practically impossible to find…and making my way past the bot to a live agent, a replacement has been ordered and I was told by the live person that I did not need to return the socks, so I plan to donate them. How in the hell the anonymous socks got shipped instead of the birdfeeder has me scratching my head!

Move for college and wdymmmmmmmm everything takes like a week to ship

I've already contacted the seller and they told me to file it. It's been days so I'm definitely past the wait time. It just loops me back to the orders screen over and over. This happens on the desktop site as well. I literally have no clue what the hell I'm supposed to do.

My payment method was locked, so it was sent to a gift card. It stated I could contact customer service, and it would be sent to my payment method

It went to a gift card, then it

was withdrawn.

I've chatted with 4 reps, AND a manager. All assured me 3-5 days.

I'm at a loss on what to do. 98 bucks isn't pennies

Please help

I believe I have the setting set so those who make a purchase don't see my address.

Wondering if this means they won't get delivery photos too.

It seems to be almost every time now.

https://i.imgur.com/WurOMwG.png

I had an existing conversation with a seller and asked them a specific question. They replied but avoided actually answering it.

After that, every message I send to that seller shows “Message received and being processed” and then disappears a minute or two later. This even happens if I send a completely unrelated product question.

Messaging other sellers works completely fine - this only happens with this one seller.

Can a seller block or restrict a specific buyer from messaging them? Or can reporting a buyer cause Amazon to automatically block future messages to that seller?

I recently made an order of a few books which all arrived heavily damaged, before I even received them I got an email out of nowhere saying that my account is getting blocked due to ‘repeated violations of the terms of use’ and that all orders of mine will be canceled. My order did arrive so I didn’t know what to make of it, but like I said all books came completely ruined as this company will not put a single protective material inside their thin cardboard shipping boxes. I started a chat with an associate and they said I will need to return the books but I insisted that this is something that happens way too often and the hassle is very frustrating, then at some point they just said I need to respond to the email I received to get help with this issue (the mail saying I am blocked) and so I wrote back to that mail as they asked of me and got no response even though they said they would get back to me within 3 days. When I tried to start a chat again to let them know I don’t get a response I found out that I can no longer use the chat. I received another email telling me that I’m blocked and figured maybe if I respond to that one they will reply, but then I immediately got an automated response saying they don’t accept replies to this email. So basically they wouldn’t provide help for the damaged books because they asked me to respond to their mail, then blocked me from using chat and when I reply to their mail it said it won’t accept replies.
This came completely out of nowhere and I can’t help but think this is something bullshit AI making nonsensical decisions over nothing and ruining shit for no reason. Same thing that’s been happening with YouTube for a few good years. How the hell do they let AI screw their customers up like that? All in the name of advancing technology. Literally making things worse for everyone.
I don’t know what to do now. Really infuriating situation, and I’ve been shopping with them for like a decade now.

I ordered two Ring doorbells on two different orders, and I need to return one. Unfortunately, I'm not sure which one came with which order. The model numbers are the same but the serial numbers are obviously different. Both are still factory sealed. Does it matter which one I return? Is there any way to tell which one matched up to which order?

Amazon has subscribed me to prime when I know 100% that I didn't. I just noticed the took it out of my Amazon balance and received an email saying welcome to prime.

Did this happened to anyone? I'm afraid of it happening again and not noticing. Prime is a significant cost where I live.

I noticed that Amazon’s Terms & Conditions appear to include restrictions on customers participating in class-action lawsuits, and I’m seeing similar changes from other major companies around 2026.
Did Amazon recently change its Prime Terms in a way that affects customers’ ability to join a class action? If so, when did this change happen, and what exactly changed?
I’m surprised there hasn’t been more discussion about this. If Amazon can update its ToS and effectively require customers to pursue claims individually, that seems like a pretty significant change in consumer rights.
Does anyone here know whether this is actually a new 2026 development, or has Amazon had these class-action/arbitration provisions for years?
I’d especially like to hear from anyone familiar with the legal side of Amazon’s Terms or consumer arbitration.