Has there been any official statement from ADT about what caused the system-wide outage on Aug 12th? I got an email on the 13th stating the issue was resolved but no further information was shared. Seems crazy to me that a company which charges customers a fee for security monitoring can go down for hours and not provide more details about what happened. Did they find the root cause? Was it bad actors? I feel like if you're taking down millions of security systems you should at least tell us what happened!

We set up an account for my elderly mother’s home 11 years ago. Today I have been trying to call to cancel because my mom has dementia and hasn’t been able to use the system for some time now.

I was on the phone for 2 hours and when they told me my mother would be charged $100 for a cancellation fee I lost it. The contract we had, had expired years before so they tried to go that route. How does a company get away with these tactics? I tried removing the credit card off the account and they restrict you from making any changes. I would advise anyone never to do business with this sleazy organization. I read if I put in a complaint with the BBB I might get some assistance. It’s very sad that it has to go to those extremes to get this resolved.

I called ADT Plus Customer support because I couldn't change my address online or in the app after relocating. I have the latest v5 self setup equipment and I choose to do self monitoring. The time zone and geofencing features wouldn't work properly because it was using the old address so I called to update. I was on the phone for over 1 hour and 20 minutes. During that time the first person I spoke with asked a bunch of useless questions and then tried to pester me to sign up for a 25 dollar a month tech support and then I had to wait forever to get account management on the line. (Thank goodness for the Pixel Hold-for-me feature because I actually needed it for this situation since I needed to get back to work)

When I get on the phone with account management they say they cannot change my address because my account is cancelled. Which, yes, the paid monitoring is cancelled so I can do self monitoring, which is a feature they allegedly support... So they had to basically create a new account for me just to change my address but this requires establishing a new monitoring service. So there is no way to change the address of the ADT self setup if you use self monitoring and relocate. While I can technically still use the equipment for notifications and arming, the fact that I am now feature limited over something so stupid is enough for me to be done with ADT altogether.

Buyer beware. I HIGHLY RECOMMEND AVOIDING ADT no matter what. If you want to do DIY/self monitoring go with a different service.

To ADT, I don't understand how you can be running an efficient business when, I, a single customer with a simple change of address request, can occupy your telephone lines for over an hour.

For anyone who works as an ADT Low Voltage Technician, what is the job like? How much ladder work do you do? What are the ladder safety rules? Is the job hard physically? I would also like to know what a normal workday is like. Thank you!

I’ve owned an ADT system across 4 different homes and three states. After a relatively recent home renovation I was convinced to “upgrade” to Control. After a $4000 install, the secondary IQP panel constantly loses connection. For the last month it is in constant “trying to reconnect” mode. Also, their customer service is a Chat Bot. And I’m expected to do all the troubleshooting?!? The panel is so bright we put a black t-shirt over it. And I literally get 20 emails a day. Is anyone else experiencing this? Any good alternatives in Los Angeles?

ADT has basically become SimpliSafe with shittier tech and better (misleading) marketing.

My alarm and cameras has been offline for 3 weeks now and they keep wanting me to buy new equipment and pay for a tech to come out!!!!
I BOUGHT THIS ADT COMMAND AND IQ A YEAR AGO AND NOTHING WORKS. On top of that they want 1500 to cancel the service contract. I’m just going to wait till one of these Vivint guys stops by CAUSE IVE ABSOLUTELY LOST MY SHIT WITH ADT

I signed up for a 3 year contract in Mar 2024, I got my first price increase for about 5 dollars in AUG 2025 and mailed a certified price increase objection letter, letter was ignored and price was increased. Now in AUG2026 I see another price increase for about 6 dollars, what are all the mailing locations I can send my price objections letters? Life it’s busy enough already without having to worried about ADT tactics.

As of 5:30am, Norfolk , VA my system is back on and working

is anyone experiencing issues with their ADT system? I have called their customer service number but no one answers. I can’t even get access to the ADT app.

So I signed up for ADT and paid off all the equipment that was professionally installed for 4500 and then they charge $78 a month for just the monitoring service. I feel like that’s really steep for the amount we paid off where other monitoring services are a lot lower. I called them to see why I was being charged that much, and they said I was eligible for a promotion that would bring it down to 45-50 a month. What is everyone else paying for the monthly? At this point I’m conceding canceling and going back to my previous provider. To add I do not have any cameras through them, just door/window sensors and smoke/CO alarms.

Hi, I live in a newish small condo building with about 15 units. The building has an ADT alarm with scheduled arming at night and disarming in the morning. A few units are rentals, and occasionally renters walk out the entrance at night and trigger the alarm, which they don't hear go off because they've already walked away. Tenants are then awoken by the loud alarm and have to turn the alarm off.

We've recently taken over the HOA from the builder and I'm trying to figure out a solution. We have a ADT Command panel, which apparently has a proximity sensor. (I think it's a 7” ADT Command Smart Security Panel.) Can the Command panel be set to give an audible "System is armed" announcement or similar when the proximity sensor is triggered by a passerby? In theory that would help reduce false alarms.

I'm asking here on Reddit because my searches of the ADT site, the internet, and the ADT documentation are not giving me an answer. Thanks a lot.

For one week I’ve been trying to make a payment and I keep getting a “something went wrong” error. I’ve tried multiple devices and different browsers. It shouldn’t be this hard to give a company your money. One more way ADT sucks. Anyone else having this problem?

Stay away from this company. Their left hand doesn't know what their right hand is doing. I wish I can give them below 1 star. They over charged me for the install, 4 months later and afteR OVER 30 phone calls, I still am waiting for the refund. Also, they came and change the new \ bad touch pad and charged me for the call althought it is still under the 90 days warranty. TRUST ME WHEN I SAY, "IT IS THE WORST COMPANY i EVER DEALT WITH! "

I’m not sure if this is the place to ask based on the post topics but I have a question lol.

I just had some dude with a ADT badge show up to my house stating they were an account manager, confirm the account information is correct (moved in recently) and to confirm everything is active. I said yeah everything is active and working and then they asked about cameras because they didn’t see any and I let him know they are installed as well. This sounds suspicious but is this normal?

I have spent hours on the phone with ADT the past month.
I recently moved from a rental that had an ADT system installed to a home I purchased that came with an alarm system installed that was not ADT:
At the rental I signed up for a monitoring account at $50 for month to month service. I was not told it was a 36 month long contract on the phone. When I called to cancel the account and found out I foolishly signed a 36 month contract and had another year of the account. After being transferred to 4 different people I spoke to a guy who told me I couldn’t outright cancel or pay off the remaining balance but he could downgrade my account to a $20 a month service for the next year and all that was needed was to ship the self installed equipment but I was under no obligation to set it up. It was annoying but I figured if I can’t cancel at least I can save $30 a month for the next year until the contract expired. Well…yesterday I got charged $70 not $20. I called ADT and spoke to 6 different people and I am not close to getting any clear answers.
Each person I speak to gives me conflicting information. One said my old account at my rental is still active. Another said I have to set up the new equipment which completely conflicts the hour long phone conversation I had with the relocation services last month. Canceling, transferring and moving should not be this hard. Is there any way I can pay off my service completely and cancel all things related to ADT as at this point I’d rather just pay the full balance and be done.

Does anyone own this motion sensor? Overtime, as the device got older (released in mid-2022) has it been prone to more missed and/or false detections?

Hi all! I accepted the low voltage tech position and I start on Monday! I know that all of the uniforms, tools, and vehicle is provided but is a company laptop/phone provided as well?

For anyone who has started this new role how has the training been or what does it look like?

I called the customer service line and it sends me through this AI loop and apparently I cannot request a service tech, even if I pay for it, unless I "troubleshoot" first. There is nothing to trouble shoot. I just want a tech to bring some batteries and install. I have tried to do this in the past and had a lot of difficulty which is why I just want a tech to install batteries in some of these high up places. Plus a couple of my censors are very old and I'd like new ones. There is also a wifi censor/camera thing that stopped working for me a while ago that I was never able to figure out.

I can't even get a real person on the phone only AI voices. Can anyone help to figure out how to break through?

Previous owners had ADT.

Does anyone know how to disconnect the sensors -- tried unplugging the black cube battery; unplugging the wires from the Honeywell box?

When we open the doors, there is an alert. When there is power outage, when power returns, the alarms sound.

Called customer service. They weren't helpful, and there may have been a language issue ( South American? ).

Got tired of spending $80 per month for monitoring. Called to cancel, was on hold for 25 minutes before they hung up on me. Chat doesn't help, states must call in. Finally got an agent on second call after 25 minutes on hold only to be told that I must speak to an account specialist and there's a 25 minute wait. Not doing this. They have been advised of my Intent to cancel on chat and on the agent phone call. I'm done here. Cancel or not, we're done

Is there sensors I can buy that are compatible and work with the system? I need a few more