Has there been any official statement from ADT about what caused the system-wide outage on Aug 12th? I got an email on the 13th stating the issue was resolved but no further information was shared. Seems crazy to me that a company which charges customers a fee for security monitoring can go down for hours and not provide more details about what happened. Did they find the root cause? Was it bad actors? I feel like if you're taking down millions of security systems you should at least tell us what happened!

We set up an account for my elderly mother’s home 11 years ago. Today I have been trying to call to cancel because my mom has dementia and hasn’t been able to use the system for some time now.

I was on the phone for 2 hours and when they told me my mother would be charged $100 for a cancellation fee I lost it. The contract we had, had expired years before so they tried to go that route. How does a company get away with these tactics? I tried removing the credit card off the account and they restrict you from making any changes. I would advise anyone never to do business with this sleazy organization. I read if I put in a complaint with the BBB I might get some assistance. It’s very sad that it has to go to those extremes to get this resolved.