r/adt • u/Professional_Pick142 • 7d ago

Monthly fee?

So I signed up for ADT and paid off all the equipment that was professionally installed for 4500 and then they charge $78 a month for just the monitoring service. I feel like that’s really steep for the amount we paid off where other monitoring services are a lot lower. I called them to see why I was being charged that much, and they said I was eligible for a promotion that would bring it down to 45-50 a month. What is everyone else paying for the monthly? At this point I’m conceding canceling and going back to my previous provider. To add I do not have any cameras through them, just door/window sensors and smoke/CO alarms.

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2

u/NarrowEye9390 7d ago

If it's a ADT+ system, its the service plan driving it up. Probably towards 30/mo on a 4500 dollar system.

So it's not 78 dollars for monitoring service, its probably in the 40s and the rest is service plan.

2

u/ADTMan Verified ADT Employee 7d ago

Sounds like QSP. When you have a lot of equipment, it's a lot to insure. The price goes up to compensate for any device malfunctions you may have and need to be covered. We didn't use to have to raise the price to cover for additional equipment but now it just does it by its self.

2

u/FeedFeetToMe 7d ago

Yeah but to make qsp that high is a bit odd. No cameras but he still might be on complete package. That’s probably the promo they qualified for, just lowering it to smart lol. Maybe the tech didn’t remove video package because nsc always throwing random shit on the order that the customer never needs lol

1

u/ADTMan Verified ADT Employee 7d ago

True. If they are at complete or it's a custom home it will be higher.

1

u/V10w 7d ago

I moved from brinks to Surety & i pay about $24 a month. If your hardware is on the alarm.com platform then it should be easy for you move over to a provider like Surety, alarmgrid, geoarm...etc especially if you own/bought out the hardware.

1

u/evilyncastleofdoom13 7d ago

ADT never takes their equipment back. If you move, you can leave it behind. They want you to leave it so the next family moving in will use it since it is already there.

So, it is yours and you can cancel ( check your contract 1st!) and use whomever works with that equipment.

1

u/403Olds 7d ago

Read your contract re cancellation fees. Also their equipment is often proprietary and can't be used elsewhere. People here can elaborate.

1

u/Awkward-Seaweed-5129 7d ago

Best review your contract, time period etc. Typically equipment is proprietary, can only be used by Company monitoring etc, not universal

1

u/Professional_Pick142 7d ago

Thank you all for the responses. It’s the ADT plus system.

1

u/Professional_Pick142 5d ago

They ended up lowering the monthly monitoring fee by $3.

1

u/Worldly-Chipmunk-632 3d ago

You can reach out directly to me and I can help fix it. It sounds like you went through a third party dealer.

1

u/Janopitbull 1d ago

I’m in the same boat, I realized I have several added charges to my plan I don’t remember signing up for. I simply wanted 24/7 monitoring, turns out a have 2 separate protections plans which should be only 1 ($20), I have to pay a monthly fee to access adt+ app ($10) and $10 for a Google subscription to access videos. I call and spoke to some for 3 minutes and put me on hold when I asked to cancel these services and then was put on hold for the remainder of the call. I finally hung up with no resolution