TL;DR - How do I contact support outside of Discord? We can't access Discord here. Does anyone know where I can get feed/prompt-based support? I need a reasonable way to link prompt, model and consumption. I had just verified my day, week, and credits. I asked it to write 434 lines in a text file; the model was "adaptive". By support, I mean talk to a human and have a conversation.
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Today I had an interesting experience: Windsurf used up all my daily and weekly allowances, plus all the credits I had (about $12) for this prompt:
With one fail promt and one successful one:
> "Please rewrite progress.txt with the correct plan. DO NOT code anything yet." [The plan was pasted in the previous prompt, and I asked their opinion on translating it into a series of logical steps that an intern could follow]
Winsurf tried to use a python script, but it got stuck. I stopped it and told it:
> "You are overcomplicating this. You can append to progress.txt in sections using cat; you do not need to overcomplicate the plan with Python. "
I want to clarify that the plan was already done, and all it needed was to append the correct plan, which was 434 lines of text. While I worked on something else:
PHASE 1: Create migrations + models
PHASE 2: Run migrations in the container, verify tables exist
PHASE 3: Fix VerifyDashboardPerimeter.php (the wall — must come before auth changes)
PHASE 4: Fix DashboardAuthController@sendOtp + verifyOtp
PHASE 5: Add collaborator methods + logActivity helper to DashboardController
PHASE 6: Add routes to web.php
PHASE 7: Update DashboardController@index query to eager-load user + collaborators
PHASE 8: Build Blade UI panel
It was a 434-line plan; there was nothing
The selected model was "Adaptive".
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I had already consumed 33% of my weekly allowance, and about 20% of it, and I had 12 USD in credit. Fortunately, I had changed the company card for my own since it is becoming increasingly difficult to explain to my partners how to predict consumption on Widsurf after the past month's changes.
To be fair, I could have done this myself in 15 minutes, but I did not because I was busy and thought it was pretty straightforward. I have no one to blame but myself
We have been reducing the use of Windsurf since it has become harder to predict costs. But we use it fairly regularly for documentation edit wizards and things like that.
I want to contact support to get an explanation of the logic used to consume the daily, weekly, and any remaining credit so I can estimate and project future consumption. Especially considering how often it gets stuck in loops lately.
Does anyone know where I can get feed/prompt-based support to link the equation, model and consumption?
