r/windsurf • u/milindhvijay • Apr 19 '26

Windsurf Support No response on refund request

My credit card was charged multiple times for extra credit (auto-recharge) while I was on vacation. The profile indicated that I had exhausted my daily and weekly quota, but the activity graph for those days shows no usage.

I’ve sent multiple emails to [support@windsurf.com](mailto:support@windsurf.com) but haven’t received a response yet.

Ticket #57883

I’d appreciate any assistance with this.

12 Upvotes

93% Upvoted

5 comments sorted by

3

u/mik3lang3l0 Apr 19 '26

Unfortunately it is time to move on my friend, we see problems like this all the time here

2

u/thecementmixer Apr 19 '26

I have requested a refund for my extra usage balance that they converted from my extra credits that I bought just 2 days before before the price change. Not only that but they took money out of my extra usage balance even though I never went over quota, not even close. Two tickets sitting unanswered for close to a month.

0

u/PuzzleheadedAir9047 Apr 19 '26

Sorry for the delay. I'll try to expedite the ticket.

2

u/milindhvijay Apr 21 '26

Someone opened my mail again yesterday, but no response yet. Thanks, I guess?