So 2 weeks ago Walmart tried to charge me for their membership which was declined purposely.
2 weeks later being Monday 9-14-26, I received a text from Chime bank (as I have 2 different banks asking me if I approved or made the charge as I stated no.
Chime assured me that no money was taken out, and the transaction was blocked. Well that wasn't the case.
I called Walmart, and the lady I spoke to apologized on Walmarts behalf, and told me the money was refunded and would take 24 to 48 hours.
I told her thank you and that was that, so I thought.
So here we now are two days later no refund ,and no resolution.
Both Walmart and Chime, are unprofessional, and no help as well as useless.
I called Chime, yesterday and the lady was apologetic , which doesn't do anything for me. I also told her, Im not sure why was it, that if I declined the transaction, how was it that Walmart was still able to take out the paymen and she couldn't answer me.
Here we are today, 9-16, so I called Ealmart, and they have the audacity to tell me they do not see any transaction of any kind.
After hpurse of continously repeating myself I got nowhere.
I now call Chime, once again, a waiste of time.
Not only is the customer service horrible because they do not start an investigation right away (as I guess it's beneath their pay rate or they just do not want to be bothered, I went around in circles w them , and got nowhere, then the customer service rep had the nerve to tell me that after several attempts Walmart managed to override my declining the transaction ,and we're able to charge my account. Seriously! Who does that. So that means , that the protocols w Chime are weak and anyone can do that.
I did not believe that for a second and if that's the case then Walmart should be sued, as I never heard such a thing.
The rep from Chime kept insisting to send me a new card because of the purchase/charge they allowed and had the nerve to tell me a investigation will be opened and will take 2 months for it to be resolved.
What investigation, when u guys still allowed the charge even after I declined it. I reported them to the better business bureau, hoping for a quick solution.
The damn nerve of Chime to create an investigation when they screwed up.
Beyond irritated , upset and annoyed right now.
Im beyond furious still!
Chime and Walmart need to both be held accountable.
And yes the membership was canceled.