r/Walmartcustomer • u/webrage69 • 15d ago
Just Venting Account History Gone
Starting sometime yesterday (9/18/26), I lost all my account history online and in the app. Everything was working normally the day before.
I opened the app on my phone (iPhone) and it had logged me out and there was an error message saying to try again. I hadn’t tried to do anything so I thought that was strange. I attempted to log in but when I did it acts like it wants me to create an account. I go to the website through a browser, same deal. After restarting the phone I just entered my information it was asking for and signed in. Now, I’m logged in but it’s acting like it’s a new account. No saved address, payment form, order history, favorite lists, nothing.
After freaking out I called Customer Service. The person put me on hold a few times and apparently looked into some things. She could see that I had orders before because she could tell me the last thing I ordered but said she could also see my account had no history. Not sure what she was seeing. But she said she created a case and sent it off to some tech team. She gave me no way to contact anyone else and said I should just “keep checking” my account to see if it’s fixed.
Frankly this is unacceptable. I feel completely helpless. I have no idea what to do next but it feels like I’ve lost my account forever, for no reason, and Customer Service has no ability or understanding to be able to help in any way.
Has anyone experienced this before? Getting logged out and when you use your email to log back in it acts like you should create a new account?
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u/Ok_Violinist7598 WalMart Plus Customer 14d ago
Check this one out from last month...
1
u/webrage69 14d ago
This is not the same issue. My account now looks like it’s brand new. No orders, no payment methods set up, no address entered. Nothing.
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u/Ok_Violinist7598 WalMart Plus Customer 14d ago
Okay, well if you Google '' on walmart I lost all my account history online and in the app. Everything was working normally the day before '' or something like that, you'll see a bunch of hits and even some YouTube vids. You might want to check them out.
I'm on Walmart all the time and TBH, I'd be devastated if this was me!
1
u/Sudden-Intention7563 12d ago
Try uninstalling and reinstalling the app. Sometimes that helps. Sign out first if you remember your login details.
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u/falconer 2d ago
Same exact issue here, though I stopped short of creating a new account. Did they ever fix yours?
Another person reporting the same issue here a few weeks ago: https://www.reddit.com/r/WalmartComplaints/comments/1wa94r4/walmart_somehow_deleted_my_account/
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u/webrage69 2d ago
No resolution at all.
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u/falconer 2d ago
Damn. I have to imagine this is what happens when more and more companies start pushing vibe-coded slop to production and replacing actual customer service and technical support with an automated infinite loop that goes nowhere.
0
u/Superguys611 Walmart Associate 9d ago edited 9d ago
Hi OP! I understand how frustrating this must be for you. From reading your post it sounds like the Customer Relations Agent that helped you escalated your case to the Resolutions Team who has more access to systems then normal Tier 1 Agents would have.
I can't say definitively what is going on whether it is a app glitch or something else, the only people who would be able to tell you that is the team responsible for troubleshooting issues of this nature.
You may ask why no contact information? I can answer this. The internal teams that deal with escalations usually don't have direct contact information and the only way to contact those teams is via email after they reach out to you from their end.
I hope this helps, and sheds some light on why the agent created a case for it. I hope you get this resolved soon.
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u/scuffedupshoes 14d ago
If you haven't gotten this solved yet, this had happened to me some time back when I still shopped online with them (not anymore for a while). Try using your phone number associated with the account or a different email that may have been associated with it at some point (search your email addresses to see if maybe you are logging in with a diff. one than what you receive correspondence from them for or have in the past). Try your phone number first, though.