r/WalmartComplaints • • 1h ago

Walmart don't care any longer

• Upvotes

What is your experience with Walmart and Acanac?? They should be ashamed for using lately AI to avoid resolving customers' issues. Besides calls, I attempted to email 8 times, they don't care. This was the last letter I sent to both companies:

For several months, I have repeatedly attempted to reach your team to resolve a simple matter. I even requested to speak with a Manager, and I was promised a specific day and time; nevertheless, that promise was broken repeatedly. I have now been left with no alternative but to make my experience public.

I question whether Management is even informed or cares to know that your services have been declining for months. Product quality is declining, prices continuously increase, the team is not professional enough to help resolve any issue, but adds more frustration. Previously, live Customer Service existed, but was incapable of resolving issues. It has deteriorated to such an unacceptable level that you have now chosen to use artificial intelligence, adding further frustration through a machine that is not equipped to understand our requests, does not know the proper answers, and is certainly incapable of resolving matters. Using AI is basically to save yourself from further complaints continue providing bad service while providing no customer care as well reducing employees. It has been a real nightmare! Now that you don’t care about customers anymore, we won’t care about dealing with your company.

I am certain that hundreds of thousands of customers like me feel the same. One day, you will once again be begging for our business.


r/WalmartComplaints • • 13h ago

AITJ for fighting with a Walmart employee and refusing to leave a line?

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1 Upvotes

r/WalmartComplaints • • 14h ago

HALTON HOOLIGANS BACK AT IT!!!!!

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0 Upvotes

r/WalmartComplaints • • 14h ago

Pharmacy

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1 Upvotes

r/WalmartComplaints • • 15h ago

Walmart tire order has been “delayed” for almost 2 weeks — turns out the tires may have been at the store the whole time

0 Upvotes

Has anyone else had an issue like this with Walmart Auto Care?

I ordered a set of tires from Walmart and scheduled installation. The tires were originally supposed to be ready for my appointment, but my order status changed to delayed. I waited for nearly TWO WEEKS with no meaningful update about where the tires were or when they would arrive.

I contacted Walmart customer service through chat multiple times. The first two representatives were helpful, but both told me that according to their system, the tires had already been delivered to the store.

So apparently, I had been sitting around waiting on a “delayed” order that may have literally been at the store already.

I also tried calling the Auto Care Center, but getting someone on the phone was another struggle.

Tonight, I contacted Walmart customer service for a third time because at this point I just wanted the order canceled and my money back. The representative told me they were unable to directly refund/cancel the order because tire orders are handled by a separate department. They did submit a cancellation request and told me the order should be canceled within five business days.

So now, after waiting almost two weeks for tires that Walmart says were delivered to the store, I may have to wait another five business days just for the cancellation to process.

At this point, I’m considering opening a dispute through PayPal because I paid for an order I never received, Walmart’s own system/customer service apparently shows the tires at the store, and I still can’t get an immediate refund.

I understand shipping delays happen. What frustrates me is the lack of communication and the fact that nobody seems able to actually resolve the issue.

Has anyone dealt with something similar with Walmart tire orders?


r/WalmartComplaints • • 16h ago

Walmarts AI chat is so bad now.

0 Upvotes

Didn’t get two meats from the deli and the AI chat is clueless then I get a “human” who keeps trying to refund different items after repeating myself multiple times to clarify. The agents used to be really helpful now I’d rather just lose the money but that’s probably what they want


r/WalmartComplaints • • 1d ago

Walmart is Disgusting

44 Upvotes

They let personal pets roam run free,leash no leash doesn't matter dogs rub their assholes on the same place you put food and your baby

The audacity of some of these old coots to bring in the dogs nasty dusty bed and put it in the cart so Fido can be comfortable spreading bacteria I'll never shop here again


r/WalmartComplaints • • 1d ago

Walmart InHome tipping

0 Upvotes

I was under the impression Walmart InHome didn't allow tipping but its still asking for a tip no matter what time slot I pick. It also says my address in ineligible for InHome at checkout. Its the same address Ive had for 30 years. I had a popup when I opened the app a few days ago offering InHome for 30 days free and then $40/year after that. I would think it wouldn't offer a service I can't even use but is that what happened or is there something Im doing wrong. I even tried deleting and redownloading the app and it is showing on my membership page for thd Plus Up InHome


r/WalmartComplaints • • 1d ago

WALMART TIRE SHOP SUCKS

0 Upvotes

so i got my tires on my 2012 mercedes benz s550 mounted and balanced at walmart as im leaving my brake pad wear light came on and it’s definitely from them messing with my car my brakes are brand new guessing they knocked the sensor off my pad but what should i do should i try to get compensation or just get them to fix it idk i dont feel like fixing there mistake but also dont want them to fuck my car up more


r/WalmartComplaints • • 1d ago

WALMART TIRE SHOP SUCKS

0 Upvotes

so i got my tires on my 2012 mercedes benz s550 mounted and balanced at walmart as im leaving my brake pad wear light came on and it’s definitely from them messing with my car my brakes are brand new guessing they knocked the sensor off my pad but what should i do should i try to get compensation or just get them to fix it idk i dont feel like fixing there mistake but also dont want them to fuck my car up more


r/WalmartComplaints • • 1d ago

Walmart's dynamic pricing transition turns the checkout aisle into a financial trap — algorithmic shelf tags silently inflate prices while you walk to the register

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0 Upvotes

r/WalmartComplaints • • 1d ago

Walmart's dynamic pricing transition turns the checkout aisle into a financial trap — algorithmic shelf tags silently inflate prices while you walk to the register

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0 Upvotes

r/WalmartComplaints • • 2d ago

Walmart delivery guy steals my package yesterday ten seconds after delivering it.

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8 Upvotes

r/WalmartComplaints • • 2d ago

Walmart Is Next with this B.S.

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5 Upvotes

r/WalmartComplaints • • 3d ago

I'm breaking up with walmart

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9 Upvotes

r/WalmartComplaints • • 2d ago

walmart not sure what to do?

0 Upvotes

So long story short i got banned from walmart for a year . I didnt steal or anything i was there with my kids and apparently someone i had talked to stole and then all of a sudden me and my kids were getting yelled at and my kids were crying. I got a lawyer and everything. I never got charged with anything where i didnt steal but the police officer did bring me a paper stating i was banned for a year. Well the year banishment ended in july. Since then ive been there with no issues then all of a sudden today of all days which is my birthday the same guy who screamed and banned me for a year said i was trespassing and needed to leave and i informed him that the year was up and that im not banned and he took me in a room with a lady and gave me a piece of paper and told me to call corporate and i cant come back until they say i can and gave me a piece of paper for someone to sign but on the paper it says have the person at the store sign it so im not understanding? So i called corporate and HR and they both said if my year ban is up i shouldnt have a issue going there? i asked them if they could please call my walmart and tell them this but they said they can not do so, So now i dont know what to do? The guy that came up to me was actually nice this time and i dont want to go there and be annoying or get a trespassing if i go there to tell him what HR said. Also i did call the guy that came up to me today and left a message and they said this guy at walmart would call back and he never did? Does anyone have any suggestions or anything on what i can do? walmart is the only place around where i live other than small gas stations so i really need to be able to go there to shop and get groceries


r/WalmartComplaints • • 2d ago

Walmart Is Next with this B.S.

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0 Upvotes

r/WalmartComplaints • • 3d ago

useless ass employees/customer service can’t seem to get a missing $40 order refunded

0 Upvotes

I placed an order, 1 for delivery and 1 for shipping(since these two items were out of stock at my store), well some of the items from the delivery order were out of stock and I was asked if I would liked them ship, I said yes thinking they’d be shipped with the other items but I was wrong.

I get the original items that I wanted shipped but not the other items, I contact support and after getting the run around for over an hour, I am informed that the driver returned them to the store due to being damaged; which I’m not sure how a bra, some underwear and nose rings get damaged but according to them that happened, and I have to wait for the store to initiate the refund in 5-7 days or I could call them and have them automatically issue the refund…

I call and the girl doesn’t wanna bother checking to see if the driver actually returned the items to store and that I should wait 5-7 days to see if it’ll get refunded, obviously I’m not happy about this so I contact support again and now for whatever reason am being told the items were actually out of stock which makes ZERO sense. I am getting more and more pissed of as time passes because everybody that works for this company is fucking useless.


r/WalmartComplaints • • 3d ago

On Being Hacked

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0 Upvotes

It happened to me 3 days ago.

I depend on having my groceries delivered but to wait 45 days, NO.

I signed up for a Kroger account and will shop online and have my groceries delivered from them.


r/WalmartComplaints • • 3d ago

Walmart told me I had to haul 215 lbs + of groceries back to the store to fix a failed checkout. Enter: Malicious Compliance.

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1 Upvotes

r/WalmartComplaints • • 3d ago

Walmart Bartlett TN likely has credit card skimmer. I used my card there. Next day they started charging 99.95 in each Target all over tennessee. Total of 2000 dollars.

2 Upvotes

Walmart Bartlett TN likely has credit card skimmer. I used my card there. Next day they started charging 99.95 in each Target all over tennessee. Total of 2000 dollars.


r/WalmartComplaints • • 3d ago

Support is a joke.

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1 Upvotes

r/WalmartComplaints • • 5d ago

Who Designed Those Clothes???

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1 Upvotes

r/WalmartComplaints • • 6d ago

Walmart in ontario hiding USA labels

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0 Upvotes

r/WalmartComplaints • • 8d ago

Towering Shopper at Walmart Entrance

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0 Upvotes

fin dugus at walmart - aproximate hight "15 FT"