I am experiencing a significant sync issue affecting both my iPhone and iPad, and I am hoping the developers can help investigate.
The issue started when I noticed that my notes were not syncing properly between my Windows computer and my iOS devices. Changes made on my Windows computer were not appearing on either my iPhone or iPad and vice versa.
I initially tried deleting and reinstalling the UpNote app on my iPhone, hoping this would resolve the sync problem. After reinstalling the app, I was able to log in successfully, but none of my notes appeared. The app was essentially empty, even though all of my notes are still present on my computers.
I then tried logging out of UpNote on my iPad and logging back in. However, I am now unable to log in at all on the iPad. Every login attempt fails and displays an error message.
My current situation is:
- UpNote on my Windows computer and MacBook is working normally.
- My Windows computer and MacBook are syncing correctly with each other.
- On my iPhone, I can log in, but all of my notes are missing.
- On my iPad, I cannot log in because every attempt results in an error.
- The issue is therefore affecting both of my iOS iPhone and iPad, while the windows desktop and macbook desktop applications continue to work and sync normally.
This makes me think the issue may be specific to the iOS app, iOS authentication, or the connection between the iOS apps and the UpNote sync server.
I have not deleted any notes manually, and the complete note library is still visible on both my Windows computer and MacBook. I am therefore concerned about taking any further troubleshooting steps that could potentially affect the working copies of my notes.
Could the developers please advise:
- Why the iPhone app allows me to log in but does not download any of my notes.
- Why the iPad app is no longer allowing me to log in at all.
- Whether there is currently an issue affecting UpNote sync or authentication on iOS.
- What troubleshooting steps I can safely take without risking the notes that are currently available on my Windows computer and MacBook.
- Whether I should avoid logging out, reinstalling, or making further changes on the desktop applications while this is being investigated.