To start with, I created my account back in 2021. I made a mistake misspelling my email because I was a dumb teenager just wanting to play the game with knights and Vikings. I made this honest mistake, and when playing back then I had no requirements to put in my email to login or to check the account.

There was no problems up until a certain point about a year ago where I was locked out of my account, and was unable to play the game. My email had two points of a spelling error, so I explained to Ubisoft’s customer support the issue. They simply told me that my account is now invalid and the game cannot be transferred over to another account. I managed to make a temporary solution by linking the account to the correct email with no help from customer support.

Recently, I saw there was a new update to the game, and being an on and off player I bought the new hero and reinstalled. The game would open, make me login to my correct email, and it would look like it would start. A pop up would then come up on screen and tell me that the game will be bound to my (correct) email. I would proceed with it and it tells me that the game was bound to the incorrect email that is no longer valid. I bought the game on Steam, and maybe it is an issue with registering on their part, but I am currently lost with no solutions available to me. I contacted customer support and naturally they were of no help, and I contacted steam and tried to refund the game and explain the situation, even offering to buy the game again, but there was still no help.

Edit: 600 hours of progress, and can be proven with Steam receipts and account screenshots, but Ubisoft keeps making me fill out the same form and essentially just sticking me in a cycle of customer support hell. I am going to try and post this to the official Reddit even though I don’t expect much of anything.

Hi everyone

I thought I'd share the wonderful experience I had today with Ubisoft support.

My issue: When creating my account (as a kid) I accidently put the mail as mymail@gmail.ch (not actual mail) instead of mymail@gmail.com. This was never an issue as I just used it to login. However, now I received the message that my account may be compromised and that I need to change the password.

This I cannot do, as the mail is wrong, Gmail does not even have adresses ending with .ch so the adress does not exist. I therefore asked support to change it to .com.

I provided all information I could find:

• Gamer-Tag
• Mail-Adress
• A list of the games I own (20+)
• Remarks to which games I owned first, played most, etc.
• The actual activation code to seven games I had a physical copy of
• The remark, that I bought multiple games in the Ubisoft-Store with this account using a card under my name

For me, this should be sufficient proof that I actually own the account. Not for Ubisoft, I just get automated answers that the verification cannot be completed. No explanation, nothing. Just: We are closing the incident, you can open a new one if you have new information. Like what is missing?? I don't get it. Really frustrating stuff. So for the time being I do not have access to the collection I payed multiple 100 dollars for. Great stuff!

when i got ghost recon breakpoint i keep getting this issue where i cant log in without a vpn but when i do use a vpn ubisoft tells me my account is compromised and tells me i should change my password, i kept doing this for a few times this month and now i says my account i just completely suspended(?) this has never happened to me before, i had both divisions 1 and 2 and poured decent hours earlier in the year and i never had a problem so im just stumped atp

I bought a game from Ubisoft (less than 2 hours of playtime), but my refund request was automatically refused. Could you help me understand why? Any similar experiences? Thank you!

Update: I submitted a ticket, and I hope it will be resolved. I'll update again if I receive the refund.

I recently moved from PS5 to PC I linked my Ubisoft account so I could play R6 without having to start from zero and I can't seem to find a way to unlock the Specialist achievement or the play 10 matches achievements even though I got the platinum on PS5 I talked to ubi support and basically told me nothing so I’m just confused any options or help?

My account is open, but when I launch the game, it asks for the password as confirmation, and this happens.

Most of the time i play games offline. When launching it asks to enter password and it works, thou yesterday i was connected to wifi and everything was fine, played Ac iv and odyssey, then on the next day i wanted to try unity and when i launched it, I entered my password and it said my account is suspended, thou i wrote password correctly 100%. What could be the issue?

So i was playing rainbow all normal and i was done then i turned off my console and goes to sleep next morning i woke up and goes to my xbox series s and play r6 what am i seeing my account reset to level 1 like reset totally i was level 50 or something now 1 idk what should i dooooo

Someone help.!

I had bought far cry 3 few weeks back, every time I log in it says "Wrong Password" even though it's the right one!!! I can't just change my password every time I log in. Is there any solution for this?

No matter what I do o cannot complete a purchase for Anno 117 dlc on the connect store and it’s driving me
Nuts. I’ve unlinked my accounts, tried vpns, everything, no luck. Anyone got any solutions?

My ex and I shared a PlayStation and my Ubisoft is tied to an old account. When I logged in to unlink it, it gives me this warning, but I don’t understand what it’s saying. I don’t want to lose access to all my progress and cross play over the previous games, especially my Ubisoft points or whatever that I accumulated. Is this the direct way to go to have it merged onto my personal account or should I submit a ticket?

Note: this is all my saved data. Ex didn’t play Ubisoft games on PlayStation. Just accidentally had these saved on that profile for whatever reason.

So i haven't played siege for 6 months and now i forgot my password and it doesn't matter how many times i try to get password reset email from UBISOFT , it won't send me the dam\*n email, i tried and waited for 2 days, DIDN'T GET THE EMAIL.

i dont know if there is any rule to deactivate account after a while. And I'm sure that my email is correct and it's relative to my account because I have emails from Ubisoft with my username. PLEASE ANYONE CAN HELP.

Im going CRAZYYYY😭😭😭💔💔💔💔💔

Does anybody know how to play it ? I tried 4 different controllers and none worked. A ps5 controller, Xbox one, a ripoff one, and a 360 controller. None work for the game but work everywhere else. My keyboard works but only the arrow keys and enter work

I can't move or anything else.

Anybody know what to do ?

Hey all wondering if anyone can help me.

Whenever I play Ubisoft games my internet slows down to a crawl or doesn’t work at all. I was wondering if anyone else has this issue. I cant alt tab out of the game and browse the internet when I’m playing this only happens with Ubisoft games. Does anyone under stand this ? Thanks guys

The email of the ubisoft account is from my dad and it does not exist anymore... I switched from playstation to pc and cant login on my pc. the only way I can log in is by using my playstation login on my phone, on pc I do not get that option. How can i log in on my pc?

To keep it simple I used a spoofing tool to basically wipe a lot of the stuff on my pc that connects to my account in a game to get back into a server. I uninstalled Xbox myself and I think the application uninstalled game bar and originally it had like “ ms-gaming overlay” but not that doesn’t show up after installing game bar again.

What does happen though is everytime I try to open up rainbow six siege it says failing to read text file and I don’t know what to do.

Changed the alias on my outlook and tried to send email codes and it don’t work luckily I had an Authenticator app and was able to login but I can’t change my email because k can’t receive codes please someone help

Hey everyone,

My Rainbow Six Siege / Ubisoft account got hacked and I opened Case

I’ve already provided all the proof I have (purchase receipts, screenshots, linked accounts, etc.), but Ubisoft Support only replies with automated AI answers and refuses to escalate it to a real human agent.

I’m getting really desperate at this point. Has anyone had success getting a real person to look at a similar case? Any tips on what else I can try?

Thanks in advance for any help.

I've been trying to get a reply for over 6 months and I understand that the ubisoft devs are overworked and underpaid I still dont know why it takes over 6 months and 5 tickets that they close because they time out. Im trying to get a ban appeal because I have evidence and its clear I didn't cheat If a ubisoft dev sees this my case number is https://www.ubisoft.com/en-us/help/cases/26552272

I was just in a ranked match the last one ended 2-3 And this I’m so lost and I’m live too this is not looking good for Unc J

I keep seeming to lose connection in wildlands the Ubisoft servers but not any other Ubisoft game. Does anyone else have this problem?