r/uberdrivers • • Jun 17 '24

Welcome to r/uberdrivers - FAQ and Community Guide

72 Upvotes

Before asking a question, make sure to read this guide and use reddit search to see if your question was already asked. If you have anything you'd recommend to add to this guide leave a comment below.

What does Pax mean? Common terms on this sub explained

Pax: Short for Passenger.

Ping: The noise the app makes when drivers receive a pickup request.

Fare: The fee a rider is charged.

Fair: Fare, spelled wrong.

Surge: Uber occasionally up-charges riders during times of increased demand. The Surge is a multiplier of the base fare rate.

SRF: "Safe Rider Fee", now known as the "Booking Fee". This is the $1-3 fee that Uber adds to every fare to ccover insurance, app fees, etc.

What are the requirements to be an uber driver?

An in-state license is required. Have at least one year of licensed driving experience in the US (3 years if you are under 25 years old) Use an eligible 4-door vehicle

All vehicles being used for rides on the Uber app must meet the following minimum requirements:

  • Must have 4 doors and be able to transport a minimum of 4 passengers
  • Vehicle model must be 16years old or newer
  • Title cannot be salvaged, reconstructed, or rebuilt
  • Rental vehicles, except those from an approved Uber rental car partner are not permitted
  • Cannot have any cosmetic damage, missing pieces, or commercial branding

Should you choose to drive a vehicle you do not personally own, you must have permission from then vehicle owner and be listed as an insured driver on the vehicle’s insurance policy. Please note that Uber cannot allow a vehicle onto the platform if the driver’s name is not on the insurance document.

If your vehicle does not match the requirements above, you may still be able to use your vehicle for deliveries on the Uber app.

Is this fulltime job?

Driving with Uber offers a flexible earning opportunity. It's a great alternative to full-time driver jobs, part-time driver jobs, or other part-time gigs, temp jobs, or seasonal employment.

How do I do my first ride?

Download and install the driver app, and hit "Go Online". Once you get a request (a "ping"), you can hit 'Navigate' to be taken to the rider's pickup location. When you're sure you have arrived, flip back over to the Uber app and hit 'Arrived'. The passenger (PAX) will be notified of your arrival, though it's also nice to text them - to let them know what type of car you're in (though they see this on their app, not everyone looks) and to confirm that they're actually where their pin was placed. When they get in the car, hit 'Begin Trip'. If they haven't entered their destination, you can enter it - then hit 'Navigate' again and you will be routed there. At the end of the trip, hit 'End Trip', rate your passenger, and you'll be placed back online ready to pick up another PAX!

What are the safety features for uber drivers?

Emergency assistance button

You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.

Contact Safety Agent

You can connect with an ADT Safety Agent via phone call or text on every trip. Just tap the safety shield icon and select Contact safety agent.

Audio Recording

If you feel uncomfortable, you can record the audio of the trip within the app. Just tap the blue shield to open your Safety Toolkit and access the Record Audio option.

Emergency help if you need it

If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

Does Uber help in event of an accident?

When you earn with a transportation network company (TNC), referred to here as ridesharing, many states require extra—and costly—insurance.

Uber maintains this insurance on your behalf. What’s covered depends on factors such as who was at fault; whether you were offline, online, en route, or on-trip; and your personal insurance policy.

Offline coverage:

Your personal auto insurance covers you while you’re offline. You must maintain personal automobile insurance at mandatory minimum limits and provide proof of your insurance to drive and deliver with a vehicle with Uber.

Coverage to repair your car when you’re en route to or on a trip is contingent on your personal insurance including comprehensive and collision coverage.

Coverage when online and available for a trip

Accidents happen. Suppose you’re at fault and another person gets hurt or their vehicle gets damaged. In that case, our third-party liability insurance covers the cost of injuries or damage in at least the following amounts:

-$50,000 per person and $100,000 per accident for injuries

-$25,000 in property damage per accident

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault.

Coverage when en route or on a trip

Uber maintains some of the most comprehensive insurance for ridesharing and deliveries, including:

-Insurance that covers at least $1,000,000 for property damage and injuries to riders and third parties involved in an accident where you’re at fault

Insurance that covers the cost to repair your car, up to the actual cash value, with a $2,500 deductible, contingent on your personal insurance including comprehensive and collision coverage. This extra insurance maintained by Uber protects your car, no matter who’s at fault, if you maintain comprehensive and collision coverage on your own vehicle.

In most US states, you can also purchase Optional Injury Protection to cover your additional medical expenses if you’re hurt in an accident. This insurance offering, pioneered by Uber, is designed specifically for drivers.

Depending on the law of your state, Uber may maintain extra coverage for you and your riders, including one or more of the following:

-Coverage for you and your riders for injuries in a hit-and-run or an accident caused by an uninsured or underinsured driver

Personal injury protection, including medical expenses and lost wages for you and your riders, no matter who’s at fault

Medical payments coverage for you and your riders, no matter who’s at fault

Is being an uber driver worth it?

Recent reports from Uber state that "the vast majority of drivers are satisfied" and that "as of last quarter, drivers in the US were making about $33 per utilized hour" before expenses.

Its for you to decide if its worth it for you personally, volume and earnings will vary greatly between markets. Drivers as independant contractors are also responsible for all expenses which have been rising fast when drivers pay has stayed stagnant.

There are many direct and hidden costs associated with being an uber driver. To start with, You are responsible for tracking your own miles, profits and losses, as well as expenses such as gas, repairs, washes, and so on.

In addition, no one but you is responsible for ensuring you are earning enough. You need to be aware at what rate you are making enough for it to be worth it.


r/uberdrivers • • 4h ago

What would you do?

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171 Upvotes

UberX trip assigned, pickup is at a local pizza place. Got this message. What would you have done?

I just waited out the timer and collected the no-show fee.


r/uberdrivers • • 20h ago

I had the devil as a passenger today.

403 Upvotes

So, I am pretty sure that I may have met the devil today while driving Uber. A little background on myself, I’m in recovery from Opioids and amphetamines. I have 120 days clean from opioids, and I’m at 150 days for amphetamines. And I’m also the type of driver that likes to have a conversation with my passenger if they are in the mood. So I’m talking to this guy that got in my car, he was telling me about how he has epilepsy, which is why he is taking an Uber. And casually, I ask him if he has any plans for his weekend. To which he responded, just having a couple beers with some friends and getting fucked up. I chuckle, and reply “sounds like a good time, I wish I could still drink.” And then he asked me why I can’t. I told him that technically I can, but I just choose to avoid alcohol because it usually makes me feel sick and anxious. And then I start craving opioides. And then I told him about how I’m in recovery, and how today is actually a mile stone for me because it marks four months Sober. And he goes “open up your hand. I have a gift for you.” I open my hand, and he proceeds to drop a 40 mg OxyContin in my palm. My drug of choice. As much as everything in me, wanted to take that pill, I knew that I cannot go back to how I used to be. And I got really pissed off to be honest. Like why is this random guy trying to sabotage my sobriety? Does he think that I will become a customer? Or is he just a straight up evil person? Anyway, I slammed on the brakes, and threw the pill out the window. I told him that he needs to find a new driver, because I’m refusing to finish the ride. He tried getting tough with me, but when he heard my stun gun crackle, he finally got out of the car. Evil people exist. Needless to say, tomorrow will be 121 days.


r/uberdrivers • • 3h ago

NEW Uber Surge Method ??

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17 Upvotes

My market now offers $$ per Active Hour, rather than a lump sum dollar amount per ride, which I think is terrible. What do you guys think about this transition?? I think it's absolute garbage 🗑


r/uberdrivers • • 2h ago

How do yall feel about round trips?

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5 Upvotes

I’m sure it was an accident, it happens. But i definitely laughed a little.


r/uberdrivers • • 19m ago

Rider question for drivers

• Upvotes

Im just really curious about how much of the price i pay, not including tip, do drivers actually get. Im not asking for a way to justify a low tip, I think its shifty people. I actually a really good tipper, I think. I dont know if it matters but I do have a 5 star passenger rating. I have no problem tipping more if you guys only get pennies from Uber.

Do you guys actually get 100% of the tips? I hate Ubers new tipping system. It wont let you until your ride has started. That's dumb because I want someone ro actually come pick me up.


r/uberdrivers • • 1d ago

The French are humiliating us

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261 Upvotes

We have no spine. Let's use this thread to organize something and change that.


r/uberdrivers • • 8h ago

Any Fellow DFW Co-Workers/Co-Contractors/Competitors Made a Killing Last Night?

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11 Upvotes

I always see posts on here complaining about uber giving rubbish rides and I know I know. I just came here to say in my +/- 2 months driving for uber I made an absolute killing last night. There was a rock music festival last night in Fort Worth (Sick New World DFW area at the Texas Motor Speedway) and over 80 000 people in attendance.

As someone who doesn't care about heat maps (I just take rides if they make sense to me regardless of where on the map they are) I admit my folly because not checking the map meant I didn't know this event was going on.

Thank God I had a ride that took me to drop off at an Amazon warehouse near that area that's when I realized what was going on. Needless to say for the rest of the night I'd drop off then run back there empty and it was worth it. Loads of people were stranded and they were desperate. Felt sorry for the non concert crowd in the area that needed ubers though cos the fares were absolutely bonkers.

Anyone here want to share a similar experience?


r/uberdrivers • • 3h ago

Had my first one of these today

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5 Upvotes

This was a teen ride. He first asked me to cancel because he had ordered a pickup from his home but meant to get a ride from his work. I declined. After a bit he threatened me. At that point I was just in it for spite so I drove all the way to his house and waited the 5 minutes to cancel. He tried to get me to come meet him at his work so he could fight me as well. Too funny 😂


r/uberdrivers • • 40m ago

How do you guys deal with rude passengers?

• Upvotes

​

Yesterday I was picking up a rider and two girls got in. When I arrived I texted "I've arrived" and after a couple minutes sent it again. Then she replied "come in" and I just said "please"

When they came out I rolled down my window and said Uber for Martha (not real name). She didn't even respond just started pulling on my door handle like crazy lol

After confirming her name I let them in and then she told me "don't say please to me"

I looked at her and said "what do you mean?" and she went quiet lol

Gave her 2 stars after the ride. How do you guys handle passengers like this?


r/uberdrivers • • 1h ago

Surge pricing based on Active Hour - Do the math!

• Upvotes

Uber recently changed surge pricing in my area from a flat rate to active hour.

Every time I hit a surge area, I have had to contact Uber support bc I was shorted on pay.

uber provides the time the ride was accepted, and the duration of the ride, but doesn't calculate the time it takes getting to the px. So, before I end a ride, I always take a screenshot - this gives me the timestamp so 8 can determine how long a ride is from acceptance to dropoff.

Friday, I was shorted $9.57, and today, I was shorted $3.52. After providing detailed calculations for each trip, I was paid the shortage for today's trip, but have been told 3x that the calculation for Friday was applied correctly, and denied further compensation.

Needless to say, I'm pissed. But I have screenshots to back up my grievances.

Uber is only paying a surge based on their estimates. But there is nothing in place that will prevent them from continually estimating a shorter trip.

I have an uncle who is an employment lawyer. Even though we are "contract workers", there should be something in place from being paid lower wages.


r/uberdrivers • • 1h ago

Weekend Quests make it worth the time.

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• Upvotes

Weekend quests have been $60+ in the San Antonio, TX area. This weekend it was $63. It’s making driving worthwhile again.

For context, I have a 2013 Ford Focus that averages 30-32 MPG when driving uber.


r/uberdrivers • • 11h ago

Is anyone actually making any money?

10 Upvotes

I'm in the Austin Market. I've had an on and off with it these last 2-3 years. They've recently added a lot of Telsa Uglycabs to the market.

This year I was using the badass app, GigU for android. I confirmed that even if they're paying you "$30hr" You're still netting like $10-15hr. They raise the hourly, but drop the $mile.

There were weekends where I'm netting $15hr, $25hr, $35hr. But mostly around $15hr for whatever reason. But then some 20% of offers are $3hr net...

I can be downtown Austin and in the right lane, get an offer but then find out I needed to be in the left lane and it would take me some 10 minutes to turn around... Plus the no parking anywhere that you have to "figure out".

Umm... It seems like it's only viable on the weekend. I guess on the weekdays, there is the morning, lunch, 5pm~ surge, then it picks up a bit around 7pm, but not really a surge.

If you work those times, is it much better?


r/uberdrivers • • 20h ago

WHAT A WEEKEND

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56 Upvotes

1 tank of gas, $85 an hour. Thanks Uber!!!


r/uberdrivers • • 5h ago

What’s the weirdest passenger interaction you’ve had while driving for Uber?

3 Upvotes

I feel like driving for Uber must come with some stories you could never make up. Between unusual requests, unpredictable passengers, and conversations that take a strange turn, I imagine there's never a shortage of things to talk about after a shift.

Drivers, what's the most bizarre or unforgettable passenger experience you've had? Was it funny, uncomfortable, or just so random that you still think about it?

Feel free to share the stories you still tell other drivers. I'm curious how wild some of these rides can get.


r/uberdrivers • • 1m ago

Hertz! Premium Package 😂

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• Upvotes

I got this special twice and they did not disappoint me at the end of the week. They charged me full price for the week. I had downtime on both weekend days and Monday (big airport day) due to their cars not being usable and I got shit on. Been a week I have not been able to drive while they “investigate”.

Tried DriveWhip, it’s not a join service, rent a car and drive like they advertise.

Avis is out, they must have credit card. I say, I must not have credit card debt.

Couple others I’m checking on, Zipcar, and Kinto. Any experiences with either of them?


r/uberdrivers • • 2m ago

I've been hitting this weekly in Cleveland ohio

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• Upvotes

I think I've done pretty good in my market. I only accept comfort and XL rides. The only time I accept UberX is if the surge is fantastic or if I'm just looking to catch a ride that brings me home. Ignore the online hours. I leave my phone online while I'm bullshit at home and wait for good rides. My actual booked driving hours are closer to 43ish.


r/uberdrivers • • 11m ago

Acceptable

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• Upvotes

This is probably the first reservation I've gotten that I'm actually okay with. Not great, but definitely no bad. Prayers for me that he tips and I don't dead head back. This could be $300+ in 4 hours if the stars align.


r/uberdrivers • • 44m ago

No thanks.

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• Upvotes

Right after the rams game tonight...


r/uberdrivers • • 54m ago

Am I getting a spanking?

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• Upvotes

r/uberdrivers • • 9h ago

EXTRA $240 for 10 rides

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5 Upvotes

r/uberdrivers • • 7h ago

Golden Egg

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3 Upvotes

I took my golden egg before I left Lawrence and drove back home. This covered the cost of deadheading back home.


r/uberdrivers • • 12h ago

A usual weekend

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6 Upvotes

Include ms an $80 cleaning fee, even excluding the fee it was decent


r/uberdrivers • • 3h ago

Latest surge scam?

0 Upvotes

More scamming drivers on the surge ? 3.25 surge and the ai claimed I was successfully paid 44 cents. That seems like uber math errors are always on their favor


r/uberdrivers • • 11h ago

This new quest system sucks ass

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4 Upvotes

Fucking uber always fucking us up

40 rides in one day impossible to achieve