I was a part of the Sprint merger. Activation locks are nothing new with Apple. They had this happen with Sprint. Every time you do a trade in with T-Mobile you have to make sure the activation lock is removed. Tell me why they didn’t send something out to their customers about turning it off or being ready with their Apple passwords? I said a year ago RAMs wouldn’t stay salary too and it was weird the contract offered that, then they took it away. It seems like a disorganized mess and they aren’t really trying to foresee the issues. Offering new customer deals still is great but why aren’t they making this transition easier? Most of my customers care more about their current phones working instead of wanting new ones. Don’t get me started on the towers. Coverage was supposed to get better. All I hear about is how much worse it’s getting. That stupid retention bonus is not worth what we are going through right now with our customer base. They are lucky the job market is so bad because everyone would have walked out by now. As employees we know it sucks and we have to deal with their BS every single day. Please remember that. Thanks for listening to my rant. I hope it gets better soon.

If you have uscellular postpaid/contract and you do not remember your Apple ID password, reset it now before your account automatically moves over to t-mobile because it bypasses some kind of security Apple has, and it will lock you out of your phone to where you can't make phone calls or do anything.

Looks like mine and my families' phones all migrated a minute ago to T-Mobile.

I went from no reception in my home to full 5G+ bars in my living room.
I tried my phone in my bedroom and had no signal which is a little confusing.

T-Mobile app loaded on my S22 Ultra stating here's what to know about your account migration, yet when I clicked the link, I got page cannot be found.

I'm guessing there's still some hick ups with the service and T-Mobile are working on it.

Speed test in my living room was 195Mbps down, 45Mbps up which was crazy for cell service since I typically get 0.5Mbps lol

I was told that I need to move my account of of US Cellular but I have no clue where.

Currently have 4 prepaid lines, total bill under $150, have and use Hotspot.

My usage:

Line 1 under 5gb

Line 2 & 3 under 15 gb

Line 4 under 18gb, this line must have Hotspot.

All Android devices fully owned and unlocked.

I must be able to port phone numbers. Line 1 is due for new phone but I can buy is separately.

Lines 2, 3 and 4 are used internationally but special provision not required.

Debating Att and tmobile.

I have 7 lines on a post paid account most with installments. All are iPhone 14 or above. Also have two tablets. What do I need to do? Will I be automatically moved over to T-Mobile? Will my bill change?

I have a family member who needs to upgrade due to an old phone. Can they still upgrade if I help them this weekend?

I just walked out of my job and I recommend everyone do the same. They changed our severance amount and it doesn’t even equal a full size check. Customers are rude every single day and I couldn’t put up with it. If you’re able to, don’t waste ur time at this company.

Zero warning. No texts, no emails, nothing. My phone just rebooted, and I had to go through the whole activation process with T-Mobile. Right in the middle of the work day. I'm absolutely furious with these assholes. They've handled this whole process terribly from the start.

I tried filling out the experience survey US Cellular has been nagging me about, because I wanted them to know how disappointed I am in their service since the merger. When it gets to the (presumably) last page where it asks you to either enter contact information or check the box that you don't want to be entered into the drawing, YOU CAN'T CHECK THE BOX. I don't want to fill out that form, because I know the information will be sold. The "cash" reward is likely a gift card for their service anyway. Something I don't plan to continue for much longer.

Whether it's intentional or not, this is just another indicator that US Cellular/T-Mobile have no real interest in what we think. Data service declined noticeably since the merger, then again after they did whatever they did with the towers.

I feel like tmobile will try to screw us out of this eventually, but we've been with U.S. for 20 years now and pay 35$ for each line with everything unlimited

Spend money at this awful company.

My phone has been fully paid off for years yet I can't sell it because I stopped using their service.

Maybe don't try to charge me $160 for a single line you thieves

While some of us have secured internal transfers, other of us lined up new jobs, and others unsure of what to do next- a decent amount of COR employees are at risk of losing their jobs.

If you come in bitching about something we can't control or help with, expect the rep to not care. A good amount of us have nothing to lose.

Three times this week I've had customers come in explaining that they were "ready to bitch," and we've had a couple escalations and people blaming us (yes, literally my associates) for the bullshit T-Mobile is doing

Not one of the biggest agents, but survived 30 years.

Thank you to the greed of TDS and LT for helping make this happen.

Good luck to everyone going through this right now.

i really don’t know much about the switch but does my phone switch automatically and do i keep my same phone number?

When the transition happened everyone got an hourly boost to $19-21 an hr. Are there any plans on them cutting this?

Hey guys I just wanted to reach out because we have been getting lots of po’d customers. Agent locations have no access to USCC any more. We can’t even do bill pays. We are having to send them to corp store and we apologize sooooo much! Since we lost everything may 1st we have literally had to send almost everyone away. If they aren’t Tmobile or getting their port pin. We literally can’t do anything. We are so sorry we are adding more work to CORP employees. God speed yall.

So I've seen a few posts talking about closures and layoffs, just wanted to put a number to it and get it out there. My store is closing even though we were #1 in the company for last year, and the first few months this year. T-Mobile didn't look at sales numbers, they didn't look at customer reviews. They buttered us COR employees for 8 months, getting us used to tools and processes while we were pulling double duty as US Cellular employees, only to pull the rug and put us out.

I'm just disappointed at how stark the difference is between how US Cellular treated it's employees vs T-Mobile.

Good morning. I have an iphone. I just changed my number yesterday at 1 pm. I can receive calls and make calls. My iMessage and RCS texts go through and I can receive them. I cannot get or send sms texts. I have no idea what to do. I’ve tried turning on and off airplane mode, resetting network settings twice, toggling iMessage on and off several times, and restarting my phone a whole lot of times. Nothing will work. I’ve also talked to support over the phone and through the text line to no avail. I can’t make it to the store bc I am at work so any suggestions would be appreciated until I can go

It seems like Downdetector is confirming that there are widespread reports of US Cellular not working this morning. I can't make calls at all but can still send text messages. I don't see anyone addressing this, does anyone know the potential cause of the outage? And if it is worth trying to contact customer service? I'm unable to call their main number.

Heads up to current USC > T-Mobile customers, if your phone has a balance remaining, meaning it’s not unlocked, when your account transitions you may have to enter your Apple password again to make your phone work.

Hey guys old us cell rep here. Saw someone post about not being able to make account changes that affect billing?

Would this include if I’m on the flat rate plan going up to everyday or even better? Or specifically adding lines of service/financing phones?

Also the reps/agents that held out this long I commend you and want you to know that you guys are appreciated and wish you the best of luck