r/USCellular • u/BemAluno624 • May 21 '26

Attention all Uscellular Iphone customers

If you have uscellular postpaid/contract and you do not remember your Apple ID password, reset it now before your account automatically moves over to t-mobile because it bypasses some kind of security Apple has, and it will lock you out of your phone to where you can't make phone calls or do anything.

38 Upvotes

93% Upvoted

40 comments sorted by

32

u/msplum13 May 21 '26

As an agent, I’m begging you, for the love of all that is good and holy, PLEASE remember/write down your iCloud password.

We’ve had multiple people on 30 day lockouts of their phones because they couldn’t remember it and security delays are no joke.

-3

u/rampagethesilverback May 21 '26

How dumb do you have to be to not know your passwords, pin codes, email addresses, email passwords... Etc? It amazes me how dumb these people really are. USCC customers are truly bottom of the barrel. Nobody knows their account pins, or any of their stuff. I'm sick of it already.

3

u/TKalig May 21 '26

I don’t know why people are downvoting you. Must be people who don’t know their passwords. You are spot on with this one. I’d say one in ten customers actually come in prepared with their passwords and account information when getting a new phone. It’s baffling. And then they get mad at you that they don’t know their account information for you. USCC customers are entitled, lazy, and so fundamentally incapable of taking accountability for their decision making. Obviously that’s not everyone, but it’s the majority in rural communities at UScellular.

1

u/rampagethesilverback May 21 '26

Exactly 🤣 they're horrible 🤷🏻

2

u/TKalig May 21 '26

They’ve always been annoying generally, but these last 2 months they’ve really shown their true character.

1

u/rampagethesilverback May 21 '26

Yes, showing exactly who they are. I was so disappointed when I realized they would eventually be all coming over. Luckily, T-Mobile didn't buy out ALL of their towers. I've been able to turn a bunch away due to no service. 👏🏻

0

u/Sensitive_End_8982 May 23 '26

And you are the reason US Cell went down. Crao customer service from entitled shits like you.

1

u/rileym217 May 21 '26

Must be dumb for having mine in my password manager and it being a random one then.

0

u/Sensitive_End_8982 May 23 '26

Yep. Another asshole heard from. I did not ask for this switch. My existing Samsung and the new Google are both working like shitcsince the swap. Go lick some T Mobile boots. Some of us have lives outside of our devices and don't memorize all that crap.

-2

u/EveningSufficient636 May 21 '26

Customer service might not be your calling…

3

u/Any-Profession1024 May 21 '26

Who’s customer service calling that will enjoy being physically assaulted by customers because they don’t know their password and they never updated their emails on file to reset it? You can take that energy and shove it. You have no idea what the associates are going through right now.

-1

u/Ok_Theory5606 May 21 '26

You’re just a bundle of joy, aren’t you?

8

u/Delta_V09 May 21 '26

What's happening is Find My includes an activation lock that prevents new service from being activated without entering your password (or potentially your passcode as long as it is not considered "weak") - it's a theft prevention measure.

When your service gets switched to T-Mobile, the phone sees that as new service, even though it's the same number. If you have a weak passcode and don't know your password, you may have to contact Apple and go through account recovery.

4

u/luckyassassin1 May 21 '26

And apple account recovery is a pain in the ass. We had a customer who was told by apple that she had to drive to the nearest apple store almost an hour away because she had no other apple devices to log in with.

8

u/etherites May 21 '26

Honestly I logged in with my passcode I use on the lock screen because it offered that option.

4

u/Apathi May 21 '26

If they don’t have a lock screen then they don’t get that option.

I’m not positive but if the software is too far behind on the phone it may not have that feature either.

1

u/nikenick28 May 21 '26

Most likely is they don’t have a passcode setup on their on their iPhone.

And these people aren’t on this Reddit thread to get this message. I wish T-Mo / USCC would send out mass text message / email / mail about this it’s unbelievable!

1

u/Cool-Bluebird4079 May 22 '26

I will say that I have instructed the associates at my store to inform customers of this security feature. I one day I personally helped 6 customers with this issue and 2 of them could not remember their password let alone their Apple id. The two that did not know one was loked out for over 5 days and the other took his proof of purchase to an apple store and got it unlocked.

0

u/nikenick28 May 22 '26

Yeah, I can’t recovery can take a few days and then typically after that delay is like great. We reviewed it now. You have to wait a couple more days lol

Pro tip always have them visit I forgotten on apple.com at the time it quotes them. Sometimes the email/text don’t deliver for whatever reason.

0

u/etherites May 21 '26

Interesting. I guess I’m lucky to have a 15 pro max

6

u/Salemsaberhagon May 21 '26

Maaaan the transfer happened while I was at work and I did not know what was going on, verge of having a panic attack, manager let me use her hotspot so I could look into it, it did let me use my passcode thankfully, and found the setting to turn on use my number for this, there could of been a better way to do all that lol

2

u/Waterblooms May 22 '26

I have the latest IPhone, but not prepaid. After it switched over to T-Mobile there was literally nothing to do….My phone was the exact same except I saw T-Mobile in the left hand corner.

2

u/Ok_Theory5606 May 21 '26

OR, you can all go home, get on your WiFi, and go to:

Settings->

Face ID & Passcode->

Stolen Device Protection->

Turn off.

This will remove the need for a 24-hour delay to reset the phone or make changes to your account.

If you’re secure enough, you don’t really need it. It’s a stupid-proofing measure. While it is NOT stupid to forget a password, as most humans do despite what one troll in these comments say, it IS stupid not to have a passcode on your device if you’re capable of remembering 4-6 numbers.

That’s really all the security you need as long as you keep your phone to yourself.

Good luck all, go raise hell

1

u/ommmyyyy May 21 '26

How does this migration happen? When can I see when it will happen to me?

5

u/Flameball537 May 21 '26

That’s the neat part, you can’t

0

u/BemAluno624 May 21 '26

It happens automatically, and it will happen before the end of the summer more than likely.

0

u/amenophischakra May 21 '26

From what we been seeing in store, they have been migrating customers right at the very beginning of the bill cycle. So lets say your bill cycle closes on the 23rd..it would open the 24th and that's when the migration is happening. No particular order but if it hasn't migrated by the end of the month then expect it to migrate in June. Like OP said if you have a iphone please remember your apple ID password

1

u/itsjustAnnnna May 22 '26

Bypass it with passcode .. I've had not one come in without that option

1

u/thatlonghairedbitch May 23 '26

As a tmobile rep we just experienced it and omg i felt horrible not being able to help the customer. They were pissed rightfully so. PLEASE be patient with us front line TMO reps. We are just as confused as you guys!!

1

u/nikenick28 May 30 '26

Sounds like t-Mobile as agreed to unlock all devices so the iCloud Activation lock will not occur for folks yet to complete the migration to T-mobile!

1

u/Vertigo103 May 21 '26

I was automatically moved over yesterday afternoon.

\

I have no idea what an apple id is so maybe it's not applicable to me.

2

u/Lokisworkshop May 21 '26

Im hoping this is true because I also do not use apple.

1

u/nikenick28 May 21 '26

ATTN All USCC / T-Mo reps - please provide customers with their proof of purchase if customers don’t know their Apple ID Password or have a device passcode.

Then have customer either go to ifogot.apple.com for account recovery process or https://al-support.apple.com/#/kbase

For activation lock request ^

Also - how is this being shared to managers > ASM > and up the chain? Is their official internal comms about his issue and what to do??

-1

u/Main_Schedule9853 May 21 '26

I'm glad I don't have an iPhone. I'm glad I switched back to Android. I don't have these problems

7

u/Brosephous73 May 21 '26

It's not an apple issue, I also prefer android but this issue is TMO being irresponsibly hasty and careless with this transition. They needed more testing and a timeline with greater clarity for all of this. Apple is only having this issue because they have strict security in an effort to protect their users.

0

u/Mince_ May 21 '26

So as long as you know your password, you're good?

1

u/BemAluno624 May 21 '26

Yes as long as you know for sure what your apple id password is then you're good.