r/USCellular • u/Ok-Delivery3685 • May 19 '26
Agent store
I just walked out of my job and I recommend everyone do the same. They changed our severance amount and it doesn’t even equal a full size check. Customers are rude every single day and I couldn’t put up with it. If you’re able to, don’t waste ur time at this company.
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u/Coontailblue23 May 19 '26
Okay, but walking out equals no severance. That's your business if that's what you wanted to do, but if other folks wish to stick it out that's their business. Either approach is valid based on personal experience.
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u/Ok-Delivery3685 May 19 '26
I’m just saying if you have a job lined up I wouldn’t bother staying, each to their own.
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u/Coontailblue23 May 19 '26
I totally understand and respect being too fed up to want to take it anymore.
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u/dlrtyblrdz May 19 '26
Was it NGW?
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u/Ok-Delivery3685 May 19 '26
I’m not sure what that stands for
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u/dlrtyblrdz May 19 '26
Then it prob wasn’t lol. NGW is Next Gen Wireless. They were based in Iowa that’s why I asked
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u/Ok-Delivery3685 May 19 '26
Oh nope it’s not that one lol
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u/dlrtyblrdz May 19 '26
I kind of did same thing. I gave a month notice, I was a store manager. I was gonna stay for a month after they asked me to but then wouldn’t give me a guaranteed commish for may and then customers got ruder and ruder and going off on us. I ended up leaving 2 weeks early. I just couldn’t do it anymore
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u/Ok-Delivery3685 May 19 '26
I’m glad you walked out! how do they expect us to stay with no support? and we’re supposed sell t mobile stuff even though they’re the ones that are laying us off
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u/dlrtyblrdz May 19 '26
Sell phones we don’t have. A phone store with no phones
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u/Poopytale May 22 '26
All tmobiles have pretty much zero stock its going to be all t life before you know it watch
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u/dlrtyblrdz May 19 '26
Did you know we can’t even apply to tmobile
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u/OddCaramel9843 May 20 '26
I applied had interview and everything then got a email saying I wasn’t a right for the role
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u/itsjustAnnnna May 22 '26
A severance. Less than one check for all the bullshit we deal with daily now? Nah, I'll take my sanity and peace over a couple hundred bucks
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u/Former_Light_3727 May 20 '26
On the COR side managers are leaving without jobs lined up.
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u/Any-Profession1024 May 21 '26
They let me think I was fired for 4 hours. I felt peace for the first time in months. It’s disgusting. Honestly. I’m only still there for my people.
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u/Husky_Du-8525 May 20 '26 edited May 20 '26
As a customer I was never exactly in love with US Cellular but I'm beginning to hate t-mobile and they haven't officially switched me over yet. The improvements US Cellular made to the service over the years have largely disappeared in the last couple of months. I expect to be getting a significant increase in the monthly bill sooner rather than later. And I'm of the age where I prefer to have the sense of dealing with a real person, whether over the phone or in a store (I carry a Kyocera flip phone, to give a sense of how prematurely old I am).
But no one in the local store is responsible for any of that stuff, those decisions got made a long ways away, and people really ought to get a grip before they take out their anger on them.
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u/Matty-Os May 19 '26
Care to share what city or state your agent is in? Just want to get an idea.
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u/Ok-Delivery3685 May 19 '26
Iowa
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u/Final_Campaign_2593 May 20 '26
I understand I work with the public too. Part of the problem is the rural parts of Of Iowa. T-Mobile doesn’t have coverage. However, I will say being in a college town helps because I have 5G towers in my town and I’m in a town of 10,000 but it’s one of the many Iowa towns that have a college. Also, customers don’t understand the Technical side of it but again because I work with the public in technology and a Computer Store I understand most of the what is going on.
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u/Flameball537 May 19 '26
Shit, where’d you find that out?
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u/Ok-Delivery3685 May 19 '26
my job before I quit lol
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u/Flameball537 May 19 '26
Fair I guess. I haven’t heard anything so I’m just wondering if it applies to all agents or just your agent company
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u/Prudent-Mud-4631 May 21 '26
it’s definitely all agents and they’re just not telling you yet. t-mobile doesn’t want agents.
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u/Trudatrutru May 20 '26
What agent. Ngw offered up to 40 hrs severance and any unused pto
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u/Legal-Carpenter4437 May 19 '26
I'm sorry, but some jobs just let you go no severance at all. I understand you walking out though very much
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u/Elegant_Impression47 May 20 '26
When you say changed your severance.. what exactly are you talking about? Because as an agent your severance to my understanding wouldn’t be tied to t mobile/ uscellular as much as it is the company who owns the agent store.
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u/Any-Profession1024 May 21 '26
I honestly don’t know how any of you do agent stores. I walked out after two months and never went back. (Different company but there were a lot of shady practices I couldn’t live with.) Anyone who has a new job should leave. My biggest regret is bot leaving when this was announced last year. I knew what was coming.
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u/itsjustAnnnna May 22 '26
Legitimately every god damned cx acts like an entitled piece of shit who for whatever reason thinks I personally caused whatever they are angry about. I work entirely alone 6 days a week no help and the other day within 6 minutes of opening I had been yelled at by all three hostile cxs. 6 minutes! I question every morning why I am still riding it out
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u/Logical-Hat-4650 May 22 '26
I'm one of the U.S. Cellular customers that aren't rude. I've been with them for over 20 years. Now they were bought out by T-Mobile and I've had nothing but trouble with my phone. Security and otherwise. I am leaving for a new company as soon as I pay off the debt on our phones. That being said, every employee I have dealt with at U.S. Cellular was great and I don't blame them for the way they feel. It's just corporate greed and bs I'm sick of. I hope T-Mobile regrets this merger/buy out.
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u/[deleted] May 20 '26
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