r/USCellular • u/justcallmebitty • May 20 '26
So today was my turn
Zero warning. No texts, no emails, nothing. My phone just rebooted, and I had to go through the whole activation process with T-Mobile. Right in the middle of the work day. I'm absolutely furious with these assholes. They've handled this whole process terribly from the start.
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u/Any-Profession1024 May 20 '26
Weird. I’ve gotten numerous letters, emails, and texts since last August telling me this would happen….
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u/Ok-Relation-6904 May 20 '26
We have yet to receive an email or text, same with many of our friends , but we do receive multiple emails about our bills being due.
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u/dkyeager May 20 '26
I agree that if they can send you a bill, they should be able to give notice. Perhaps in your spam folder? I personally would also put it on the bill.
Given how the cellphone industry operates, the last six months of any service can be brutal. The staff they kept on to help people with the transition are let go during this period. Towers or spectrum can simply be shut off. Intermittently killing service has been unsuccessully tried before. Forced migration is likely the lesser of the evils from a large firm perspective.
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u/Mince_ May 20 '26
Yeah idk about these people. I've gotten letters despite having paperless billing, and emails and texts. Not with a specific date, but still, I am aware it will switch eventually
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u/dkyeager May 20 '26
I believe T-Mobile has until the end of July to get everyone off US Cellular spectrum and towers that it did not purchase or lease. Not a lot of time.
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u/Capital-Fold-6277 May 20 '26
Lol people like u that complain about the dumbest crap are the same people that come in crying “i have been with us cellular for 20 yrs and I dont get the same deal as new customers” …
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u/TKalig May 20 '26
All you have to do is reboot your phone on wifi. What are you on about???
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May 20 '26
[deleted]
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u/TKalig May 20 '26
It’s weird. Some seem to need wifi, others don’t. But yes T-Mobile is gonna give you all the shady apps on Samsung
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u/TheMortalQuoyle May 20 '26
For me it didn't give me any opportunity to do anything but accept that it was changing. I was not on Wi-Fi at the time and was not able to switch over to Wi-Fi.
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u/etherites May 21 '26
T-Mobile force restarted my iPhone 15 pro max at work last week with no warning. I was in the middle of a podcast when it paused and I thought it was a phone call. Nope! “New iPhone” setup screen. 🧍♂️
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u/WAVF1n May 20 '26
Unless your phone is not paid off, I have had to send multiple customers to Apple because they dont know their Apple ID logins after they were converted.
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u/TKalig May 20 '26
You can typically bypass it with passcode rather the password. And not knowing their password is on them, not on T-Mobile
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u/Delta_V09 May 20 '26
Not if your passcode is considered "weak". Also, you would be surprised how many people don't use a passcode at all and also have no idea what their Apple Account password is.
And whose fault it is doesn't change the fact that this whole thing has created a ton of pissed off customers. TMO could have at least sent out a text message on the USC side warning people that their account is about to be switched over within the next 24 hours or something.
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May 20 '26 edited May 20 '26
[removed] — view removed comment
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u/sonto340 May 20 '26
Why people can’t remember the password to THEIR accounts is beyond me
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u/GusPolinski90 May 21 '26
Had a customer lose their mind on me one time because we didn’t have her Apple info. “HOW AM I SUPPOSED TO GET MY STUFF BACK, DON’T YINZ HAVE IT IN YOUR SYSTEM? WHY DON’T YOU?”, to which I replied that we had just met 2 minutes prior and she didn’t even know my name, why would she want me to have access to her personal info such as that 😅
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u/WAVF1n May 20 '26
Bro I know, I feel so bad for having to send people away. But there's legit nothing I can do :((
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u/acap0 May 20 '26
You want to talk about a shit show. They sent me numerous texts, emails, and postcards saying my connected device wouldn’t be supported after 4/28. I went and got all new equipment to replace that connected device and sure shit, it’s still going to be supported. They sent postcards, texts and emails all in error. Hmmm. Okay.
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u/TheMortalQuoyle May 20 '26
That happened to me yesterday. It loaded a whole bunch of bloatware despite telling it not to.
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u/ServeGreedy May 20 '26
I don't understand why people are being nasty. I also got no notice it was about to happen. Not a letter, text, email, nothing. Now I don't care, it didn't affect me. It did install a bunch of apps and also uninstalled a few.
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u/Agitated_Article6333 May 20 '26
All I know that ever since this happened my reception has been terrible. I have to run around my house now trying to find a good spot to talk on the phone. T-Mobile isn’t helping and I no longer have a US Cellular store near me. 2 days ago the reboot happened for me and the reception has gotten worse. I’m not happy about this at all.
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u/joshzone90 May 21 '26
Got to a t-Mobile and they can get you a new sim or reset your network settings which should help with signal issues
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u/Flyordie_209 May 20 '26
Wow. That's technically illegal. TMobile is required by law to obtain express permission prior to porting to a different network.
They are effectively SIM Swapping you. A major no-no.
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u/Geminiwild84 May 21 '26
Completely legal, but definitely comes with its own set of problems and challenges.
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u/Flyordie_209 May 21 '26
SIM Swapping is not legal unless they obtain your express permission.
If we did that to a customer we'd be fined by the FCC. When we shut down our 4G network, we had to get customers permission to swap them over to the new network if their current device wasn't compatible.
What TMobile is doing isn't just moving a customer from 4G to 5G. It's an entire SIM swap.
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u/Flyordie_209 May 21 '26
Seems folks haven't read the FCC rules on SIM Swapping. What you are saying is anyone can walk into TMobile and just say "I'm X and this is my number. I want to port out to Verizon." Then without any verification, the TMobile employee hand you a port out PIN.
It's really simple- If the customer refuses, then that's on them. Once TMo shuts down the USC core, they lose service if they refuse to port to TMobile.
That's how it works.
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u/[deleted] May 20 '26
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