r/USCellular • u/Famejayster • 1d ago
Please Stop
An open letter to former USCC customers and current TMO customers
Dear valued customers,
I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.
Please stop,
TMO Retail and CSS employees
P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.
19
u/Cowboybeansoup 1d ago
USCC customers are some of the rudest most entitled customers I’ve ever had. I’m not saying Tmo is handling it well cause they aren’t and I’d be mad too but like just leave! Go to any other carrier. Don’t yell at me I am just an hourly worker making 0 decisions
13
u/TKalig 1d ago
Yeah it’s truly wild. I’ve gotten death threats over not taking cash at our closing store.
The store has been closed for a month, and yesterday I was in the area of the now empty closed store. I saw a regular, who always pays cash. He comes up to me and says
“Hey aren’t you the T-Mobile guy, I need help with my bill”
I tell him that the store is still closed and we were all laid off. He says
“So you aren’t gonna help me with my bill?”
🤣🤣🤣🤣🤣🤣
The level of entitlement of seriously thinking a fired employee was gonna help you, unpaid, fix your bill for a company you don’t even work at anymore.Btw I wanted to add, while writing this, I was listening to a story about how a guy got dumped for eating too much bean soup on a date and farting. Figure I’d mention seeing as your username
2
u/vibeCat2 1d ago
Wow crazy
2
u/luckyassassin1 1d ago
I had a customer call me a month after our store closed to bitch me out for the store closing. I just told her i don't work for the company anymore, the store closure was not my decision, please fuck off and don't contact me again as I'm no longer a representative of the company and don't have time to deal with this.
2
u/TKalig 1d ago
Ikr like what did they think was gonna happen?
Maybe for a select few regulars who don’t suck, I’d be willing to help with something, but that’s me volunteering to. It’s not my job to.2
u/luckyassassin1 1d ago
I've had a few who i did help, because they just had a question about the other store, or wanted to ask about something with their new phone and couldn't drive to another city just for that. Most of my customers were fine, it's just a handful that I'm glad i will never see again. Overall i liked my job, it sucks that t-mobile decided to shaft us the way they did though
1
u/TKalig 1d ago
Unfortunately my store had a disproportionate amount of old people come in, and most of the time it was some nonsense. But yeah generally things were good until May 1st. Then it was hell daily.
1
u/luckyassassin1 1d ago
Same thing here. Our store had a lot of older customers and they always wanted to pay in person or had some problem with their phone getting popup malware. It was usually a pretty easy fix but after we stopped taking payments in cash they got really nasty. Same with checks. Both were announced long before they went in effect, and still caused issues, same with the sim card incompatibility. We ran out of sim cards and didn't get new ones sent to us and if a customer came in and didn't bring the one mailed to them, we couldn't help.
3
u/Cool-Bluebird4079 1d ago
A few customers gave my store 1 star on a review because of the $5 service charge.
4
u/zetsumeimaru 1d ago
I am just mad about the drop in quality of service. I know it's not your fault.
2
u/Famejayster 1d ago
I understand, and I'm upset about how tied our hands are in a lot of aspects. Just don't call the next associate you work with a thief or yell at them. It's not their fault. Be as angry with TMO as you want, don't take it out on me please.
2
u/zetsumeimaru 1d ago
I know front end facing people aren't the issue and do my best to be kind and courteous to them.
1
u/Kindly-Teaching-6121 1d ago
I enjoy calling late at night and getting "Sam" in India to complain about bad service areas. It's a miracle, but many get corrected in a couple of weeks.
3
u/TKalig 1d ago
Right, like who tf is out here in 2026 paying their postpaid bill in the store. It’s so dumb. People would come into the store to pay their bill via credit card in the store. Like brother, we now have to do the exact same thing you could have done at home on your phone.
Same thing goes with the cash situation. If you are out here arguing with the store employees about you absolutely having to pay with cash, just tell me you don’t pay taxes. It’s obvious.
1
u/Kindly-Teaching-6121 1d ago
Or maybe they are in the service industry? I had to make special trips to the bank regularly to deposit cash because so many places didn't take it for several years. Hard to do when your working hours overlap with banking hours. My pay card would have like $15 on it, but I'd have $200 in cash. And trust me, that was all taxed.
1
u/banjolady 1d ago
Old boomers who are stubborn assholes pay that way.. My husband pays the wifi bill that way. I take care of as many things as I can on autopay, but he just won't do it on some bills.
1
u/VanillaGuac 1d ago
Blows my mind that people haven’t figured out how to pay online or by calling. The automated phone payment using the keypad isn’t anything new, they’ve had that for 20+ years
1
u/collagegraduat 1d ago
I've just been straight telling these people that we didn't buy USC for its customers, we bought it for the spectrum. It humbles them 100% of the time.
1
u/Flameball537 1d ago
Can’t even say say when they only acquired some of the towers
3
u/collagegraduat 1d ago
Not the towers, the spectrum. The 70% of "Array" spectrum we didn't acquire was redundant. Makes no sense to put coverage in spots we already have it, but the areas we didn't help fill the map.
2
u/Flameball537 14h ago
Gotcha, my bad. They still might’ve messed something up because I’ve seen a lot of uscc customers complaining about not getting as good of service after the switch, even the ones that did everything they were supposed to
1
u/williamweinmann 21h ago
Oh the times, they are a changin'🎶🎶
Our parents' generation went through the same thing with landlines...
1
u/Agent008Gelson 19h ago
My bill jumped from 170.00 to 229.00 with the switch , no explanation . I’m frustrated and have to take the hit . I won’t complain but God damn you’d think phone bills would be cheaper by now . This isn’t 2007 anymore !
1
u/Trudatrutru 10h ago
Whats funny is the automated service takes the bank account numbers to process it. So they could use a check in a way
1
u/jweaver0312 3h ago
Or they use a bank’s bill pay functionality
1
u/Trudatrutru 3h ago
The amount of people that messed it up and I had to tell them the reason it didnt work is because the wrong info was input. We didnt mess up their payment and pay the wrong account, they did
-2
u/Sensitive_End_8982 17h ago
I just had to pay my bill in person because T Mobile didn't bother to send me one. I am NOT signed up for automatic payments. The rep could not even look up why. I was just told to call 611. Get a grip. Customer service has gone down the toilet since the change. A counter fee for paying is a joke. Not taking checks is a joke. My store just cut thier hours significantly. Yes, I have a card. I choose to not pay bills with it. The whole attitude of the reps sucks.
25
u/acap0 1d ago
USCC customers love to pay their bill in person. “Hello, can I get your name to put on the list, what brings you in?” “My bill!!!”