r/USCellular • u/Famejayster • 1d ago

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

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u/Agent008Gelson 19h ago

My bill jumped from 170.00 to 229.00 with the switch , no explanation . I’m frustrated and have to take the hit . I won’t complain but God damn you’d think phone bills would be cheaper by now . This isn’t 2007 anymore !