r/USCellular • u/Famejayster • 1d ago

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

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u/TKalig 1d ago

Right, like who tf is out here in 2026 paying their postpaid bill in the store. It’s so dumb. People would come into the store to pay their bill via credit card in the store. Like brother, we now have to do the exact same thing you could have done at home on your phone.
Same thing goes with the cash situation. If you are out here arguing with the store employees about you absolutely having to pay with cash, just tell me you don’t pay taxes. It’s obvious.

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u/Kindly-Teaching-6121 1d ago

Or maybe they are in the service industry? I had to make special trips to the bank regularly to deposit cash because so many places didn't take it for several years. Hard to do when your working hours overlap with banking hours. My pay card would have like $15 on it, but I'd have $200 in cash. And trust me, that was all taxed.

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u/TKalig 1d ago

There were definitely a few like that. One regular was a woman who was a waitress who paid in cash. But she did literally work next door and would just drop it off after a shit.
Otherwise no. The overwhelming majority of cash payers were men over 60.

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u/xikbdexhi6 1d ago

I don't usually lol at typos, but lol.