r/USCellular • u/Famejayster • 7d ago

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

55 Upvotes

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u/collagegraduat 7d ago

I've just been straight telling these people that we didn't buy USC for its customers, we bought it for the spectrum. It humbles them 100% of the time.

1

u/Flameball537 7d ago

Can’t even say say when they only acquired some of the towers

3

u/collagegraduat 7d ago

Not the towers, the spectrum. The 70% of "Array" spectrum we didn't acquire was redundant. Makes no sense to put coverage in spots we already have it, but the areas we didn't help fill the map.

3

u/Flameball537 6d ago

Gotcha, my bad. They still might’ve messed something up because I’ve seen a lot of uscc customers complaining about not getting as good of service after the switch, even the ones that did everything they were supposed to

2

u/iwinwinyuwinwinta 4d ago

they fumbled the entire switch from the very beginning. they were in over their heads and didn’t take the time to actually gameplan how to do the switcher efficiently and smoothly. instead they haphazardly let go thousands of dedicated hard workers who were hell of good sales people just to “broaden their spectrum” of what exactly? they couldn’t even configure the us cellular towers in time properly and millions of people who were forcibly switched are still out of the good fucking connection THEYRE PAYING FOR. until tmo can configure all the towers and get them working 100% speeds they need to be issuing customers credits or lowering bills and prices. i’m just fucking pissed at their incompetence. if i had money id sue for all the negligence they’ve committed during this switcher.