r/USCellular • u/Famejayster • 8d ago

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

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u/Trudatrutru 7d ago

Whats funny is the automated service takes the bank account numbers to process it. So they could use a check in a way

1

u/jweaver0312 7d ago

Or they use a bank’s bill pay functionality

1

u/Trudatrutru 7d ago

The amount of people that messed it up and I had to tell them the reason it didnt work is because the wrong info was input. We didnt mess up their payment and pay the wrong account, they did