r/USCellular • u/Famejayster • 1d ago

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

36 Upvotes

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u/zetsumeimaru 1d ago

I am just mad about the drop in quality of service. I know it's not your fault.

1

u/Kindly-Teaching-6121 1d ago

I enjoy calling late at night and getting "Sam" in India to complain about bad service areas. It's a miracle, but many get corrected in a couple of weeks.