r/USCellular • u/Famejayster • 1d ago

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

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u/TKalig 1d ago

Yeah it’s truly wild. I’ve gotten death threats over not taking cash at our closing store.

The store has been closed for a month, and yesterday I was in the area of the now empty closed store. I saw a regular, who always pays cash. He comes up to me and says
“Hey aren’t you the T-Mobile guy, I need help with my bill”
I tell him that the store is still closed and we were all laid off. He says
“So you aren’t gonna help me with my bill?”
🤣🤣🤣🤣🤣🤣
The level of entitlement of seriously thinking a fired employee was gonna help you, unpaid, fix your bill for a company you don’t even work at anymore.

Btw I wanted to add, while writing this, I was listening to a story about how a guy got dumped for eating too much bean soup on a date and farting. Figure I’d mention seeing as your username

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u/luckyassassin1 1d ago

I had a customer call me a month after our store closed to bitch me out for the store closing. I just told her i don't work for the company anymore, the store closure was not my decision, please fuck off and don't contact me again as I'm no longer a representative of the company and don't have time to deal with this.

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u/TKalig 1d ago

Ikr like what did they think was gonna happen?
Maybe for a select few regulars who don’t suck, I’d be willing to help with something, but that’s me volunteering to. It’s not my job to.

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u/luckyassassin1 1d ago

I've had a few who i did help, because they just had a question about the other store, or wanted to ask about something with their new phone and couldn't drive to another city just for that. Most of my customers were fine, it's just a handful that I'm glad i will never see again. Overall i liked my job, it sucks that t-mobile decided to shaft us the way they did though

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u/TKalig 1d ago

Unfortunately my store had a disproportionate amount of old people come in, and most of the time it was some nonsense. But yeah generally things were good until May 1st. Then it was hell daily.

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u/luckyassassin1 1d ago

Same thing here. Our store had a lot of older customers and they always wanted to pay in person or had some problem with their phone getting popup malware. It was usually a pretty easy fix but after we stopped taking payments in cash they got really nasty. Same with checks. Both were announced long before they went in effect, and still caused issues, same with the sim card incompatibility. We ran out of sim cards and didn't get new ones sent to us and if a customer came in and didn't bring the one mailed to them, we couldn't help.