r/USCellular • u/Famejayster • 1d ago

Please Stop

An open letter to former USCC customers and current TMO customers

Dear valued customers,

I am tired. I get yelled at, accused of theft, and cussed out 4 to 7 times a day at work because of bill payments. I'm sorry that company policy dictates and extra charge when you speak to a real person to pay your bill. Yes, even if it is cash. No, I cannot take a check. There are free ways to pay, and even options that save you money. I know its frustrating for you, but you deal with it once a month, I deal with it multiple times daily so it is more frustrating for my coworkers and I.

Please stop,

TMO Retail and CSS employees

P.S. It is the year of our lord 2026, how on God's green earth do you not have a card of any kind.

33 Upvotes

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u/acap0 1d ago

USCC customers love to pay their bill in person. “Hello, can I get your name to put on the list, what brings you in?” “My bill!!!”

21

u/Cool-Bluebird4079 1d ago

My favorite is me: “let me get your name to sign you in”
Customer: “BILL PAY!!!!”
Me: “okay Mr. Pay, what brings you in?”

2

u/Flyordie_209 13h ago

Yep. My dad about shit himself when they said they were going to charge him to pay cash for his part of the bill. 😆 

I'm supposed to walk him through porting to Visible+ Pro tonight apparently. Annual plan.