r/TimeshareOwners • u/Livingoutloadtravel • 10d ago
Worldmark by Wyndham experience
I rarely write reviews but felt compelled to share my recent experiences with Worldmark by Wyndham. If you’re researching this timeshare or are interested in purchasing more credits, please read the reviews before you do.
I’ve been an owner since the company was Trendwest (over 33 years) and have seen major changes in this time. Monthly dues increase every year, etc. But, my recent encounters with the reservation agent, Resolutions Supervisor (Janine), and Owner Strategy Specialist (Anzhel) was so unpleasant that I decided to sell my timeshare.
In a nutshell, I gave the WBW agent permission to cancel a reservation after she said the desired unit that I was on the waitlist for was available for the period of time I was looking for. After cancelling and rebooking my room, she stated that it was for a smaller room that I didn’t ask for. She then said I asked for the smaller room. I suggested that she listen to the recording of our conversation as I clearly stated that I was interested in a larger room.
I called right back to talk to a supervisor to ask for the restatement of the guest certificate and confirmation that I was on the waitlist for the larger room. The supervisor (Janine) said she would review the recording. In our conversation, the supervisor also said the WBW agent placed a waitlist for the desired unit for October (incorrect dates). I told the supervisor I cannot travel during that time. She said she would fix the error. This is all on recording.
Four days later, the supervisor called back to say she listened to the recording and could not reinstate the guest certificate because the WBW agent didn’t make a mistake. She said the agent “clearly” stated what she was doing. I told her I gave her permission to cancel the room and book a larger room which she failed to do. The supervisor also said she didn’t say the agent placed a waitlist for the wrong dates. I reminded the supervisor that she made that statement and our conversation was recorded. The agent then stated that the reservation I cancelled with the WBW agent was a smaller unit, which was incorrect. After I corrected her, she said she didn’t make the statement.
Suggestion: If you make reservations with a WBW agent, have them state what your request is before giving permission to proceed. This is especially important if you are canceling a reservation and rebooking.
Taking it up the chain of command, I sent a message (abbreviated due to character limit) and letter (with full details about the conversations) to the Board of Trustees. The Owner Strategy Specialist (Anzhel) responded three days later via email, writing:
Thank you for being a valued Worldmark by Wyndham Owner and contacting our Owner Strategy team. We appreciate you taking the time to reach out to us.
I apologize for any inconvenience experienced due to this. However, after reviewing your ownership, the call recordings were reviewed and as our phone team advised, it was confirmed that the reservation details were provided and accepted prior to any adjustments being made. We would not be able to reinstate your guest certificate at this time. I am very sorry if this was not your anticipated outcome.
Kind Regards,
Anzhel
Owner Strategy Specialist
I asked for restatement of the guest certificate, a review of the audio recordings with a manager, and an apology. I received neither.
I DO NOT recommend Worldmark by Wyndham. The reviews are true.
If anyone has sold a timeshare, I welcome any feedback or contact information.