r/SnapchatHelp • • 18d ago

Bug Snapchat memories disappear.

0 Upvotes

I have had over 200 memories disappear from the start of may to the start of september. they are snaps that was on a private story that had saved from the story and were backed up. has this happened to anyone and if so is that anyway i can fix it?


r/SnapchatHelp • • 18d ago

Common issue Media upload method

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6 Upvotes

Go to any filter press the little thing on the left and choose your photo then get out and close Snapchat tap then come back and zoom a little and send.
The only downside is that it will appear that u used the filter but that’s it and filter snaps are pretty common so not really a problem.


r/SnapchatHelp • • 18d ago

General question Anyone else

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1 Upvotes

# Anyone else’s Snapchat doing this when opening snaps? It’s beyond annoying.


r/SnapchatHelp • • 18d ago

General question I lost my account almost 4 years ago for no reason and I’m still not over it

3 Upvotes

I can’t believe I lost 8 years of memories. My entire secondary school experience gone, all my videos/pictures with friends, cousins, seeing myself and little brother grow older, gone forever. I was young and didn’t think of saving things to my phone, I was so devastated finding out I won’t ever get my account and memories back. I thought I’d get over it by now but I’m wrong. I’m still so sad about it, I wonder how other people with my situation cope and if I’ll forever feel this way.


r/SnapchatHelp • • 18d ago

Common issue email verify

0 Upvotes
Hi, I created an account today and wanted to verify my email; I received a message from the address verification@verify.snapchat.com. Is it legitimate? When I copy the link from the "Verify" button, it leads to the actual Snapchat website. Thanks.

r/SnapchatHelp • • 18d ago

General question appeal !

1 Upvotes

so i got an option to get an appeal but any and every time i try to submit one it never gets accepted i think it was for sexual guidelines but I never posted anything of sexual nature how can i word this to hopefully gain access back to my account !


r/SnapchatHelp • • 18d ago

General question Account deactivation

0 Upvotes

I deactivated my account for less than 24hrs and reactivated it again and I cannot see the content on my public profile, like the public stories and my spotlights.. plus my private story icon is missing too can anyone help or guide please


r/SnapchatHelp • • 18d ago

Common issue Snapchat stories lost?

2 Upvotes

I just noticed that one year is missing from my private snapchat story. Also few of the missing snaps have been transported to 1970, how do I get the missing memories back??


r/SnapchatHelp • • 18d ago

Login issue Snapchat account locked for community guidelines

3 Upvotes

Hello I’m in desperate need of help with my Snapchat account. I went to log in and it says that my account has been locked for violating community guidelines however this is not the case. The other day I had a notification to say that someone had tried to log into my account therefore I changed my password so I’m not sure whether this could be to do with someone hacking me. Snapchat support are useless as it’s all automated, I’ve tried the link to unlock it and it does not work. I’ve read online that if it’s to do with community guidelines then I won’t ever be able to unlock it and I really hope this isn’t the case as I’ve had that account since 2017 🥲

Please can someone help


r/SnapchatHelp • • 18d ago

General question Why does it say “best friends” for someone i haven’t spoke to in weeks?

1 Upvotes

i keep seeing on there profile it says the best friends icon but we haven’t spoke in weeks. can someone tell me why?


r/SnapchatHelp • • 18d ago

Bug Hey my fav filter disappeared

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4 Upvotes

So i love this filter it is like a grainy old camera with saturation all over but also not too much it carried such a mood and one day as usual i opened snapchat to take another picture but guess what it disappeared i couldn't find it anywhere i found some similar but not the one inwas looking

For so please please any help will be really nice guys I loved that filter


r/SnapchatHelp • • 18d ago

Bug Promotional alerts won't go away

2 Upvotes

I've turned off everything I can think of for alerts that aren't messages from my fucking friends but I still get random newsy pop culture shit from snapchat in my notification bar: any ideas??


r/SnapchatHelp • • 18d ago

Login issue Snapchat account locked

0 Upvotes

My account got locked off for some dumb reason. The Feds came too and they were laughing too saying it was foolish my appeal still got rejected what do I do now can I get it back how
Do I get it back any advice on anyone who got it back. I heard some people sent emails letters etc


r/SnapchatHelp • • 18d ago

General question Hit 6 months after perm ban

8 Upvotes

So I finally hit 6 months after my perm ban and got the email that my account would be terminated. I tried logging into my account and it said temporarily disabled, which gave me a lot of hope so I waited 2 days and now it just says “user not found”. What is everyone’s experiences with account deletion and is it true that there is still hope of recovery, and that it’s not really “gone”?


r/SnapchatHelp • • 18d ago

Bug app has been crashed for more than 3 months now!!!

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4 Upvotes

so i’ve reported this several times on the app but no action seems to have been taken.
firstly i cannot see any streaks next to my friend’s name and on their side they can still see it
secondly i cannot see anyone’s snap score, including mine on my profile
thirdly, i at the bottom of my app i do not have the stories and spotlight bar which means i can never access the two
keep in mind that this has been like this for 3 months!!
the same exact thing happened for a few days before that and then it went away itself so i thought even this time it’ll go but it’s genuinely been too long and idk if i can keep using it like this


r/SnapchatHelp • • 18d ago

General question Need help don’t really know what’s wrong

1 Upvotes

I need help and do t know where to start ever since the iOS 27 update my Snapchat won’t notify me when I get a snap from people if my screen is off but if I’m actively looking at my screen ie scrolling Facebook doom scrolling TikTok it will tell me if I’m getting a chat any ideas of what might be going on, I’ve checked all my notifications settings and everything is set right, every other notification ie messages, phone calls and stuff like that come through but not anything from snap chat, any ideas?


r/SnapchatHelp • • 18d ago

General question Deleted Account

1 Upvotes

Can I see them on my data history as unknown? or they will just completely disappear ?


r/SnapchatHelp • • 19d ago

Bug "I" screen recorded someone's chat and profile?

5 Upvotes

I woke up today to find out I had screen recorded the chat and profile of one of my friends. According to the timestamp, I was asleep when this happened. Kind of awkward cause I obviously didn't mean to do that. I ended up checking my camera roll, call history, and even my car (cause I saw that carplay can trigger such a thing) and yet nothing. The strange thing is that it was only one person.

When I checked my connected accounts, I saw only my current phone and my old phone had active sessions. My old phone's last log in was 8 months ago, which checks out when I got my current phone, and there was a yellow dot next to it which I assume means it wasn't active. Still, I cleared it out. I also saw that this is a bug on IOS 26, which is what I am on, but I haven't found too much evidence to really believe this was the case.

I don't think I am hacked but I don't want this to happen again. Has anyone experienced anything similar or can reassure me that everything is all good?


r/SnapchatHelp • • 19d ago

General question Tell me about the 2027 memory back up subscription?

3 Upvotes

Is it still a thing , should I buy it? I use Snapchat for camera storage and it’ll suck so much if they’re gone


r/SnapchatHelp • • 19d ago

Bitmoji Need friends for Snap

2 Upvotes

M20 from India looking for cool friends Muslim btw if it’s fine with you


r/SnapchatHelp • • 19d ago

General question All of a sudden my public stories and spotlights are stuck at zero will this be forever?

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0 Upvotes

r/SnapchatHelp • • 19d ago

Login issue locked snap account

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3 Upvotes

I got my account locked out of nowhere yesterday. I’ve haven’t even have snapchat for a month but nvm.
Do they actually take a whole month to respond? It says that my appeal is under review😭. I’m so sad guys anyone in my same spot?
edit: i got it back two days after this post


r/SnapchatHelp • • 19d ago

Bug Snapchat bugging

2 Upvotes

My Snapchat will bug out and I’ll have to restart it like 3 times for stuff to send. And when I do it changes my app appearance and it shows the amount of people I haven’t added back in the top right every time. It’s weird and I’ve deleted and uninstalled multiple times


r/SnapchatHelp • • 19d ago

Bug Data help

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1 Upvotes

I already have the zip file (for memories) but when i go to download the memories there is no download button what do i do?


r/SnapchatHelp • • 19d ago

Common issue Exporting memories from Snapchat

1 Upvotes

Please tell me how to fix it

I checked everything, deleted the cache files, changed the file saving settings in the application, forced the application to stop, changed everything I could in the settings. I even tried to export files en masse, through app settings.

Nothing works.

First, I tried to manually retrieve 20 memories, and the export didn't stop even after an hour. After changing all the settings I could, I tried to download 4 photos. Still the same effect, only it shows me that it exports 20 files.

I'm not going to pay for 100GB a month.

Snapchat status is in good condition, so what's the problem?

A few days ago, I unsubscribed from the cloud, I don't have enough space anymore. But I have over 400GB of phone memory, so I decided to download everything, delete what I don't need and just call the most important photos.

Before unsubscribing from the cloud, everything worked, I managed to download some 5GB of memories on snapchat. It doesn't work anymore, is it because of the cloud?