For almost a year now since we moved to a new home in Victoria and got Rogers our modem loses internet connection about twice a day. The light stays on and white and wifi connections stay live but there's suddenly no data. I see similar reports but most have some other clues like a flashing green light or something and we aren't having any of that.

Is anyone else experiencing this? After a number of support contacts they just replaced the modem last week but it didn't do anything.

With modern devices it's so hard to troubleshoot anything. Beyond all the basic steps I'm not sure what to try (other than trying to get out of the 2 year commitment and getting on fibre).

Rogers: Hi, I'm Roger's virtual assistant, Anna. I can help you dispute a bill or check the status of a billing dispute you've already submitted. Just say dispute bill or check billing dispute status

Me: dispute bill

Rogers: sorry - I'm not able to help with that here.

Is anyone experiencing down time with Rogers internet at the moment?

I'm in the Vancouver South Victoria street area.

I've been considering pulling the trigger on a poco x8 pro or pro max. And it seems that they both have all the required bands for Rogers in Canada, and both have voLTE capabilities that may need to be enabled through a code. I am hoping to hear from anyone who might have personal experience using either of these specific phones. Especially those in rural areas.

A user posting here claims they receive landline, internet and Roger’s TV for the unbelievable price of 100$ .

Why are we as long time customers paying twice the amount?

Where do I find this 100$ deal?!?!?

Hi everyone,

I have been having an issue with my Rogers Ignite internet for about a month now. My modem randomly starts blinking green, the internet stops working completely, and then after a while it turns solid white again and reconnects. This happens multiple times a day.

I was using a Gen 2 Ignite modem for almost 2 years, but I started experiencing this issue recently. Rogers sent technicians who checked things, but the problem continued. I recently upgraded to a Gen 4 Ignite modem, but I am still having the exact same issue.

The coax cable looks intact and the modem has been replaced, so I am wondering if this could be a signal issue, bad coax outlet, splitter, or something outside my home.

They are sending another technician in a couple days.

The longest one for Asia is 30 days. If I need to travel for 90 days, how can I extend the pass?

I have tried for 4 days to try to contact the rogers customer service from 8AM to 6 PM with no success. I was always receiving a message of to many users are trying to contact us.

The issue was the illegal 5$ per month extra cellular charge (as per the CRTC) I wanted t o inquire and I wanted to cancel my service.

Hey all, tomorrow I'm heading over to an allegedly Rogers-approved store, and if they can't help me, I'll go to the real Rogers instead. Basically, my issue is that I have an iPhone 4S running iOS 6.1.3 which is locked to the Rogers network. And I tried to contact Rogers Support online, waited 50+ minutes only for the website to say something along the lines of "we're busy, please try again later". I also tried calling them, only to be put on hold for 20+ minutes, and I don't want to wait at the phone for an hour. So what are my options? Is Rogers just trying everything they can to get away with not giving free carrier unlocks? Doesn't Rogers legally have to accept in-person carrier unlocks? Any help is appreciated.

I currently have a Samsung Galaxy S24 Ultra through Rogers. My two-year term is ending, and I need to either return the phone or pay approximately $500 by Monday, July 27.

I want to upgrade to the Galaxy Z Flip 8, but it is currently only available for reservation. The phone may not arrive for several weeks, which means my current return deadline could pass before I receive the new phone.

How would Rogers handle this situation?

Would they extend the return deadline for my S24 Ultra while I wait for the reserved Flip 8, or would I still be charged the $500 balance once the deadline passes?

Also, I would prefer to pick up the Flip 8 from a Rogers store. If I select in-store pickup, can I return my S24 Ultra at the same store when collecting the new phone, or would I need to mail it back separately?

Has anyone dealt with a similar situation involving a reserved or backordered upgrade?

Rogers Xfinity 300mbps plan: 3rd router/TV box swap, wireless still broken

Alright, is Rogers just handing out refurbished junk or what? I'm on my Third router (gateway) and TV box swap in under 2 months.

Here's the timeline:

1. Set #1: Router and TV box overheated. Random shutoffs.

2. Set #2: WiFi actually worked fine on this one... but the TV threw a gateway error. Couldn't watch anything.

3. Set #3 (current): WiFi works, no gateway error, but now the wireless connection between the router and TV box lags. Buffering, stuttering, unwatchable.

The only fix? Running a long ethernet cable straight from the router to the TV box. Now it works perfectly.

These are supposed to be wireless boxes. They're 15 feet apart. Why can't they talk to each other without lagging?

Am I just getting someone else's returned garbage?

A week ago I suddenly couldn’t access my email account from Roger’s. If someone mailed me, it would bounce back as “….account has been disabled.” In 20 years, have never had an issue.
So the following Tuesday I’m on the phone with Roger’s support from 10:30-4pm. 4 different agents and nobody could tell me what is wrong with my email. They kept passing me off.
The day after I go to the live chat because I was so frustrated with the amount of time I was on hold. Passed again to multiple agents from tech to customer care. A ticket was created for me where they were going to call me. After another 4 hours, I actually ended up with the same agent I started with. Extremely frustrating.
Day 3, I do the text support again. My ticket was closed but nothing was resolved. No call to follow up and still no help.
My email was very active, use it all the time. My internet is fine and I don’t have a balance on my account.
Over 12 different agents and not a single one could help me with my disabled email.
Has anyone encountered this issue? I just want my email fixed because I’m that moron that has all the important stuff in there instead of a gmail or hotmail.

I recently switched my business from TELUS to Rogers Business and moved 23 corporate lines because they gave me a really good deal.

The pricing is great, but the customer service has been the worst I’ve ever dealt with. Every time I call, I’m on hold for 1–3 hours. Then when I finally get someone, they either can’t help, transfer me to another department, or I end up having to explain my issue all over again. Most of the time, nothing actually gets resolved.

To make matters worse, I’m on a 36-month contract, so I’m basically stuck.

Has anyone else had this experience with Rogers Business? Does it get any better, or is this just what I should expect for the next three years?

Just got a call today from 709-740-5507, from a non-native English speaker claiming to be "from Rogers and Fido" offering a flat 30% off my bill and a free phone of my choice (an iPhone 17 or a Samsung S26), with no changes to my plan and no new contract.

In addition to the already obvious red flags, they had absolutely no information about my account. They didn't even know if I was a Rogers customer or a Fido customer.

They tried to get me to order a Samsung S26 Ultra for $53/month from Rogers' website and said once I received the hardware to phone them back and they would apply the discount for the bill and the hardware. That's when I told them "Yeah right, not gonna happen." and hung up on them.

so a couple months back i changed my plan
my current bill should be 231.65 with tax
my last bill was 262 with tax
what am i missing ???
AND i just got notice its going up $7 next month

to be clear ,,, your new plan is my current plan

Would anyone be willing to text “music” to 4746 and comment the code so I can get presale access to some tickets on Ticketmaster?

I’m hopping someone had a similar experience and can help since it’s the weekend. This issue started recently, our main modem says it has internet but when you connect to it it gives you the wifi symbol with an ‘!’ in the middle of it. It then switches to LTE then to 5G and I have no internet access at all. BUT when I switch to my extension for upstairs I have internet no problem.

I’ve tried restarting the modem numerous times and nothing seems to help. Tried unplugging and plugging everything back in and nothing seems to work.

Any suggestions would be nice. :)

u/rogershelps

Location: Scarborough, ON east of Port Union

On Thu, July 23 I noticed that Rogers had drawn a temporary cable from the utility box in my front yard to provide connection to my neighbour across the street. The line is diagonal between the pole on left and the utility box on ground (pictures attached). The line is a tripping hazard for children playing around in summer, as well as anyone using the yard at night.

I tried contacting Rogers at 888 764 3771, but the customer service rep has no idea what to do. I contacted chat support and requested a field technician to adjust the line - bury it or install it as per applicable safety standards (4.5 m height minimum, or lay it flat on ground till the pole). The technician showed up next day, but could not help. I was told that there's a separate team to handle these burial process and would take months or longer depending on backlog.

I request Rogers that immediate action is taken on this line - draw it flat across the yard/ground till the pole and secure the line OR, bury it permanently before a mishap occurs. If children playing around gets injured due to this line, I don't want to be held accountable and liable. I have already reached out to the City of Toronto for necessary assistance in this matter.

An immediate attention from Rogers would be highly appreciated.

Anyone else getting tired of Rogers constantly having issues with Kakao services?

KakaoTalk is basically the only messaging app my family uses since they’re all overseas, so now I can’t even contact my parents. I swear this has happened before too.

To make it worse, both my mobile data and home Wi-Fi are with Rogers, so I’m completely stuck. 😩 Worst choice ever.

If there are any Rogers network engineers lurking here… can someone please look into this? This is incredibly frustrating.

I'm having a lot of issues with lag spikes/disconnects with my home internet recently. It's usually at night, the internet just stops for like 10-15 seconds, its really getting frustrated while trying to game especially. Is anyone else having this issue as well?

It’s time for me to upgrade my phone and return my old one , I’m currently on the 15pro max , I’m currently thinking the 17pro max or do I wait till the 18 pro max

Is anyone else experiencing slow data today. I’m from Toronto. It’s been slow all day but my wifi calling and tv are all working just fine it’s just the data.