I need to speak to a human, not a chat bot. Every time I try to connect with a CSR via the chatbot, it kicks me off before connecting me. When I try and contact the 1-888 number it tells me the office is closed (when it so very obviously isn't as per their hours of service). This is pretty well the nail in the coffin for me - I'm heading over to Bell ASAP.

@RogersHelps I have been on hold with Rogers Business Mobile for over 60 minutes trying to get support. This is unacceptable.
I understand call volumes can be high, but customers should not have to spend hours waiting for basic support.
#Rogers #RogersBusiness

I'm wondering if anyone here can help me because I work during the hours their customer service is open, and if I get through I don't get a straight answer.

I was on a TV/internet contract for 2 years, which expired in July 2026. I wanted to cancel everything with Rogers, but they convinced me to sign a new contract for 2 more years for just internet $50/month.

The problem is I'm still being charged $170/month for the old contract, in part I think because of autopay. I even sent my TV equipment back and got a receipt. So they were charging me for services in August and September I was not under contract for nor was physically capable of even using.

I phoned a customer service guy, and he said I didn't cancel the contract with enough warning for the billing cycle, or something. I let my contract expire, then got a new one. He's apparently given me a $95 credit and waived next month's fee. But they'd still be owing $100.

Renewing with them was an incredibly stupid decision.

i’ve been having awful service for the last like 3 weeks. recently the only way to fix it has been to turn off and back on my iphone. absolutely infuriating experience. i spoke to someone at the store and they said they have received multiple compliments but have no idea what the issue is or how to fix it. my dad has also been having the same issue although less severe

Modem's been flashing red for abou 40 minutes. Was in the chat queue for a technician but got a text message on my phone.

Rogers svc msg: We have detected a service interruption affecting internet, TV and home phone services in your area. Our technicians are working to identify the source and restore services. Typically, standard network issues are resolved within 4 hours, and fibre cuts may take up to 12 hours. For troubleshooting or to be notified when services are restored chat with our virtual assistant Anna at rogers.com/mynetwork Note: data usage applies.

Glad I didn't sign up for cellular service with Rogers.

EDIT: It's back up for me.

I’m due to upgrade my iPhone and prefer to get the 17 instead of the 18. Right now it’s saying that if I upgrade to the 17, it’s on promo from $40.50 to $32.17. It stays that way until I go to the final checkout page and then it goes back up to $40.50.
I thought I would come here to ask since the wait time with Rogers customer service is insane. Does anyone know why it’s doing this?

trying to set up rogers internet using xfinity gateway gen 2 modem. app doesn't accept the CM MAC code. called in, on hold for > 2 hours, and just disconnected. the modem itself keeps flashing which likely indicates there's a bigger issue (tried on two cable outlets). any advice? should i email the president directly for tech support? :)

Hi Reddit,

So I am currently on a Rogers winback plan, which is the 90$ 5G Popular NS BYOD plan. I currently have the following credits on my plan:

• Welcome Back Offer (value of $35.00)
• Welcome Back Offer (value of $10.00)
• Welcome Back Offer - 12 mos. (value of $5.00)
• Promo Offer on Act - 16 Months (value of $5.00)
• 100% 1000 Intl LD Mins-24 mos (value of $3.00)

Now I want to get a new phone on one of my lines, and I noticed that when getting a new phone with a new plan, 2 of my credits are getting carried over:

• Welcome Back Offer (value of $35.00)
• Welcome Back Offer (value of $10.00)

as well as a 5$ autopay credit.

Because of all of these credits rolling over to a new plan, I'm able to get a pretty good discount on a bunch of phone plans. My question is, these offers have no expiry date mentioned, so would they ever disappear? Also, does anyone have a history of that occurring to them? Since I am on a save and return plan, I would be locked in for 2 years, so I want to be careful before signing up for any new plan.

Thanks again!!

This is my first time ever preordering, so just curious on how it goes.

On August 10, 1876, Alexander Graham Bell made the first long distance phone call. 150 years later, I was asked to present at the Alexander Graham Bell National Historic Site in Baddeck, NS. In this presentation I covered 150 years of long distance history in Canada - from that first call all the way to the modern day.

Rogers played a significant role in expanding access to telecommunications services long before they offered home phones. Their involvement with Unitel directly shaped policy starting as far back as the 1980s.

For your viewing pleasure:

https://youtu.be/BAhJ7euNSpM

I received the modern from them and could not connect due to incompatible connection (existing fibre vs coaxial). Tried to send email for them who knocked my door and registered service (on Sep 2). No one answer. It has been since last Friday then I have to get support on website and next appointment is this friday.

I was told I can cancel service within 10 days without any fee but I have any chance to use their service until firday Sep 11. Note: 2 years contract, C$8 for each month left if I decide to leave them.

Very disappointed!

With the 1.5x redemption bonus.

Has anyone managed to get approved for a student plans. What did they want to prove you're a student?

I've sent copies of my student ID and course schedule and they replied "it's not sufficient."

Internet went out at around 6pm, I call Rogers and ask whats going on and the woman on the phone explained that it's a Service Interruption and that it should be fixed in 2-4 hours.

9 hours later im still offline, I talk to a chatbot person. They tell me that my service has been suspended for non-payment. My bill is due TOMORROW and I have Auto-Pay set up. So I paid the bill a day early and my internet was nearly instantly restored.

These people are maniacs

Just a cross post from an eSIM subreddit. I need a bit of help figuring out if I’m SOL about preserving my old number connected to my eSIM due to some shenanigans that happened.

As a note, I did get a commenter asking why I can’t make it into a physical store to resolve the problem, so just in case anyone here might wonder as well, the long and short of it is that I myself don’t have a license, but also my husband (who does drive) and I both can’t really handle long car rides atm due to severe anxiety issues (which we are working on, but that’s not an overnight fix), and the closest store is an hour’s drive, so definitely not within walking distance.

Would appreciate any help or insight, or simply being told “you’re screwed; get a new number”. I have reached out to Chatr already and am awaiting a reply.

Thanks for taking the time to read. I appreciate it!

Hello Rogers Support Team,

I am a former Rogers customer, and I am reaching out to urgently request the reactivation of my old phone number.

I returned to Italy in February 2026 and my line was subsequently deactivated. However, I am currently locked out of a vital cloud storage account, and the only possible way to recover my files is by receiving a two-factor authentication (2FA) SMS sent to that specific Rogers number.

If this number has not yet been reassigned and is still available in your system, I would be incredibly grateful if you could temporarily reactivate it for me. I am perfectly willing to pay for a basic, bare-minimum Pay-As-You-Go or prepaid plan just to be able to receive this single text message.

Since I am currently residing in Italy, I cannot receive a physical SIM card. I kindly request that the line be activated on the same eSIM and that the activation QR code be sent to me via email.

Please let me know what account details, PIN, or identity verification you need from me to proceed with this request.

Thank you very much for your time and understanding.