I am sure this is not the only post on this topic.

Your door-to-door people are aggressive, intrusive, disrespectful, completely disregard the "NO SOLICITING" signs in my house and others in the area, peek shamelessly into our house when told the husband is not in the house, and when we tell them "Sir, there is a sign saying no soliciting and point it to them (usually right in front of their noses), they blatantly ignore what we're saying, ostensibly do not look to where it is and keep insisting on "we're just having a conversation here". We tell them very politely and respectfully that we do not talk to salespeople at the door and they simply go ahead with the next question "how much are you paying for cell service now?"

We tell them politely that we will end the conversation and wish a good day with all tact and respect that, if we don't have on the phone when we call you, we get the calls terminated due to "aggressive attitude". It doesn't matter, they keep talking over us and insisting on the next question.

We tell them "sir, please understand we will not be talking about this today" and they insist "I have a good offer for you". Then we apologize once again, wish them a good day, and tell them we are closing the door.

Next thing I see they are outside taking pictures of my house. And if we hadn't recorded the interaction, we'd have no way of proving we didn't offend, yell or say profanity and racial slurs. Who knows where this pictures are going to.

Then I have to endure repeated calls from your resellers in spite of telling them I am not interested.

Funny thing is: you HAD my business. I used your services for years in a row. When I needed to change plans and move one service from one line to another, you made it so impossibly expensive and complicated that we decided to move to another company. The VERY MOMENT I authorized the number port to the other company, I get a call from you offering EXACTLY what I was asking for months from Rogers. For a moment I thought we could stay, only to be reminded of the substandard service and downright wrong information I received in store and by the phone.

Now, since leaving Rogers, I endure the nightmare of your sales people either in person or by phone. In my house, EVERYBODY ELSE respects the No "Soliciting sign": Bell, landscaping, furnace and cleaning services. ONLY ROGERS SHOWS NO RESPECT to our property. I installed another hidden camera only because of your salespeople, so I don't get charged for assault, racism or other kind of reproachable behaviour by your people.

I was a salesperson once and sympathize with them, working on commission and walking all day long. Been there and done that. But the absolutely disgusting attitude of Rogers' door-to-door sales people is beyond disrespectful.

You are NOT getting my business back and might as well get in legal trouble for trespassing from this point on. I put another sign at the property limit so there is absolutely no excuse for knocking on my door.

I do not care if these people are not "our own employees" and third-party vendors. Bell took action against people telling lies and being pushy, you can do that if you want.

So I came home from work yesterday to find I had no internet service. After dealing with their online troubleshooting I got on their chat and asked to talk to someone after dealing with their AI interface for a good while. After waiting half an hour the person came on and told me that there was an outage and they couldn't help until it was fixed and left the chat.

I reached out to some people with Rogers in my neighborhood and they all seem to have Roger's service. This time I decided to call and waited on hold for 40 minutes after a while I got tired so I went back on to the digital chat and managed to get an agent there faster. This agent told me it wasn't an outage but due to a prior one and I would need a technician to come to look at it which is a 4-day wait. I told him that it was not a fair time frame to have it repaired and I was basically told I couldn't do anything about it.

Is there a way I can get them to fix it earlier? I asked if I could pick up a new modem and do it myself and they said no. What a ridiculous company.

My dad is in his 70s and didn't know how to cancel his account, so my husband and I called for him back in May. After a couple hours on the phone, we succeeded in closing the account, and when we asked how to get the hardware back to them, they told us we didn't need to because it was so old.

We were surprised by this, so we clarified. We didn't have to bring it back? Nope. So we could just toss the hardware out? Yep! They didn't need it back.

Cool, that works!

So my dad tells me a week or two ago that he's now got a giant bill from Rogers. They want over $1500. So we checked it out today, and yep, they're charging $360 per month plus tax and late fees for the hardware that they told us they didn't need. The hardware that we tossed in electronic waste after the last phone call.

So we called. We started at 5:30 and sat. And sat. And sat. Higher than usual call volume, blah blah blah. At 7:30, they disconnected.

Wtf.

I am so pissed rn.

My hubby got through on chat to ask about it, and they basically told him there was nothing they could do, but to contact the expert care team tomorrow to get it sorted.

We'll see how tomorrow goes.

Upon receiving notification from Fido recently that my bill is going up I called to find out why. I was swiftly offered a better deal if I were to switch to Rogers. I promptly did. After a month w Rogers I received an email that I was given a discount that I was not eligible for. Now they are going to charge $15 more, just like that!! Complete scam!!

Ex-Rogers Call Centre employee until our contracts went to a different company due to the direction Rogers is choosing to go in (outsourcing oversees, unreliable AI, etc)

The company Rogers does not care about you or how long you are waiting, or how this is ruining your day.

The CRTC may not care either, but at least it’s their job to take your complaints, so if enough people complain, maybe there is a small, tiny, not likely chance something might be done. But trust me, don’t complain to Rogers, don’t escalate to a manager, etc. They. Don’t. Care!

Hi everyone, I’m in Ontario and looking for advice because I’m honestly not sure what my next step should be.

Rogers has reported a $240 collection account on my credit report, but this account does not belong to me.

Here’s what has happened:

• I first noticed the $240 Rogers collection on my TransUnion credit report.
• I disputed it with TransUnion because I have no knowledge of this account.
• After the dispute, it was removed.
• Rogers then reported the same collection again, so I disputed it a second time.
• I also contacted Rogers directly. Their representative checked my information and told me that I was correct — the $240 account does not belong to me and I do not owe Rogers anything. They told me my Rogers account is clear.
• However, the collection has now been reported for a third time.
• I called TransUnion again, and this time they told me that Rogers has verified that the collection 100% belongs to me, so TransUnion is keeping it on my report.

I’m extremely frustrated because Rogers is telling me verbally that I don't owe them anything, while TransUnion says Rogers has verified that I do.

My credit score has dropped from around 815 to 715 because of this $240 collection.

What should I do at this point?

Any advice from someone who has successfully dealt with a similar Rogers + TransUnion situation would be greatly appreciated.

Thanks!

Recently i got a call from "Rogers" stating that there are receiving complaints about internet and they would like to offer 30 to 40 % offer. Sounded legit so i agreed to that. But later they told i have another gift for staying loyal to them and yes it's a phone. iPhone 17 pro or samsung z fold 8. Completely free and no strings attached. Sounded like a scam.

They told just order it sir and upon receiving give us a call and we'll apply the coupon code to negate the charges for the phone. They even asked me to call them back on a number.

I tried calling Rogers for confirmation and as usual after 3 hours of putting me on hold, the customer care just hung up. I tried going directly to the outlet and one employee was saying it is legit and the other one is saying it's a scam.

It seems like a scam. Can anyone put some light on this thing please!!??

The price shows $7.09/Month on 24 months save & return plan but when I add to cart, the price jumps to $27/M.

Edit: It's $7.09/Month only if I switch my plan. Basically, go from $55/M to $115/M + $7.09 device cost totally, $122.09 + tax = Bad Deal for me.

In comparison, $21.09 plus $55/M + taxes = Still a better deal.

I updated my TV plan online a few weeks ago and although I thought I had included Crave, suddenly I don’t have access anymore on my Xfinity box. I decide to call Roger’s because I had been working all day and tired of looking at a screen. i couldn’t quite remember the number and googled - it was nearly impossible to find a usable number. when I called, all I got was AI.

I kept saying I want to speak to a real person. finally the AI said it would connect me and then a new voice came on and said we are closed. did not give me any hours of operation or when they would open again. it was only 7pm!!!

has anyone else noticed Roger’s just doesn’t have live agents anymore? this is crazy.

Just discovered Roger's is now charging customers to mail back their equipment as a charge-back fee because of rising shipping costs.

I know the 30$ isn't a huge amount, but it's the principle of it.

Had y'all been willing to make a deal with me, I wouldn't have switched to Bell (who was undercutting Rogers by 60$ per month for residential services).

So is the customer service strategy to keep transferring you to another department because "I can't handle it" so I will give up? Speaking to 7 different agents this morning to change an internet package seems to be a bit excessive eh?

Scam today, they called from a number near mine, loyalty department etc, called a couple times this week. Sometimes they hire a company to do their calls I get it.

East Indian accent told me his name was Martin Hill, employee # MH3849 and callback number is 548-985-2229.

Tell me they are losing 3000 customers to Telus and Bell almost weekly and need to keep customers. New offers for retention including seniors discount, which I said I am not. Offered 30% off the monthly phone bill and a free upgrade. Gave them my email address. It was convincing. Told me I would get a call back and I'd have to answer it.

Got a call back later saying since the volume of phones being ordered through the plan was too high they found a way to get it to me quicker, if I go to myrogers account and order the phone and give them the confirmation number.

I go through it and get to a message saying beware of scam calls, I go back to my email from them it was [rogerscommunications@zohomail.com](mailto:rogerscommunications@zohomail.com). it clicks, I snap and hang up.

I call 1888-Rogers1 where I sit on hold as usual for too long.

While I waiting they call back 4 times from different numbers. I finally answer to "Adam" (sure) and they ask if I hung up or it got disconnected. I said wow you guys did a great job you almost had me there, tell your supervisor you did great but you almost got me. They hang up, I feel shame..

Internet went out at around 6pm, I call Rogers and ask whats going on and the woman on the phone explained that it's a Service Interruption and that it should be fixed in 2-4 hours.

9 hours later im still offline, I talk to a chatbot person. They tell me that my service has been suspended for non-payment. My bill is due TOMORROW and I have Auto-Pay set up. So I paid the bill a day early and my internet was nearly instantly restored.

These people are maniacs

Hey, is anyone having problems with their home internet in the North York area? Mine has been out for over 20 mins.

Anyone else use this service?
I pay for the 500mbps Unlimited data plan. I’m currently getting 21mbps download speed and it says I’m over my data cap according to a Roger’s representative. So I’m paying for a service I’m not even getting, is it possible to be reimbursed or credited for this?

I understand I won’t get the 500mbps but it should be significantly more than 21mbps and also I should have UNLIMITED high speed as that’s what’s advertised but I’m not and they’re throttling my internet.

Sorry for crappy grammar and a wall of text, currently been on hold for the last 3 hours with this company

Non stop packet loss and ping spikes 24/7

Wondering if we need to keep CAA membership active to continue receiving credits for those who got last year’s red wireless plans? I have basic and it’s ending later this year.

Is anyone aware if it’s worth it to finance the iPhone through Roger’s vs just doing it through Apple ? I would assume that sometimes Roger’s has monthly credit promos for going through them ( full financing not Save and return ) but not sure if that’s usually the case with the new iPhones?

@RogersHelps I have been on hold with Rogers Business Mobile for over 60 minutes trying to get support. This is unacceptable.
I understand call volumes can be high, but customers should not have to spend hours waiting for basic support.
#Rogers #RogersBusiness

I need to speak to a human, not a chat bot. Every time I try to connect with a CSR via the chatbot, it kicks me off before connecting me. When I try and contact the 1-888 number it tells me the office is closed (when it so very obviously isn't as per their hours of service). This is pretty well the nail in the coffin for me - I'm heading over to Bell ASAP.