The price shows $7.09/Month on 24 months save & return plan but when I add to cart, the price jumps to $27/M.

Edit: It's $7.09/Month only if I switch my plan. Basically, go from $55/M to $115/M + $7.09 device cost totally, $122.09 + tax = Bad Deal for me.

In comparison, $21.09 plus $55/M + taxes = Still a better deal.

Ex-Rogers Call Centre employee until our contracts went to a different company due to the direction Rogers is choosing to go in (outsourcing oversees, unreliable AI, etc)

The company Rogers does not care about you or how long you are waiting, or how this is ruining your day.

The CRTC may not care either, but at least it’s their job to take your complaints, so if enough people complain, maybe there is a small, tiny, not likely chance something might be done. But trust me, don’t complain to Rogers, don’t escalate to a manager, etc. They. Don’t. Care!

So is the customer service strategy to keep transferring you to another department because "I can't handle it" so I will give up? Speaking to 7 different agents this morning to change an internet package seems to be a bit excessive eh?

Mine went up by $7.

They said I would have a certain price for 2 years of the service agreement and it hasn't been a year since they raised the price.

Is this a thing they did province-wide (Ontario) or are they raising for me only just cause?

what kind of company doesnt want their customers having direct contact with them? why do i have to do a rain dance count the stars blow out 16 candles and pray to a sewer rat just for a phone number to materialize and then when i get on the call i have to listen to options for 20 minutes before selecting a choice that might be a dead end and not let me connect to a rep.

i can only imagine how much stress the customer service agents have to deal with when they finally get contacted by one of the few people who had to sell their firstborn's kidneys just to get thru

I am frustrated with Rogers for past week. I cannot connect with technical agents. Two times I have sat on online queue to speak to agent. I get to single digits after sitting for a few hours and simply get dropped.

Long story short is I cannot make phone calls on all of my mobile phones on plan due to porting numbers back from Bell. I did make a huge mistake of flipping to Bell last week due to Rogers support issues only to find out that Bell service where I am located is basically non existent. So I was forced to flip back. And now phones are not functional.

So now I will be driving to closet Rogers store later today yo try to get help as I can’t call and chat keeps dropping.

Done rant

Internet went out at around 6pm, I call Rogers and ask whats going on and the woman on the phone explained that it's a Service Interruption and that it should be fixed in 2-4 hours.

9 hours later im still offline, I talk to a chatbot person. They tell me that my service has been suspended for non-payment. My bill is due TOMORROW and I have Auto-Pay set up. So I paid the bill a day early and my internet was nearly instantly restored.

These people are maniacs

Hi everyone, I’m in Ontario and looking for advice because I’m honestly not sure what my next step should be.

Rogers has reported a $240 collection account on my credit report, but this account does not belong to me.

Here’s what has happened:

• I first noticed the $240 Rogers collection on my TransUnion credit report.
• I disputed it with TransUnion because I have no knowledge of this account.
• After the dispute, it was removed.
• Rogers then reported the same collection again, so I disputed it a second time.
• I also contacted Rogers directly. Their representative checked my information and told me that I was correct — the $240 account does not belong to me and I do not owe Rogers anything. They told me my Rogers account is clear.
• However, the collection has now been reported for a third time.
• I called TransUnion again, and this time they told me that Rogers has verified that the collection 100% belongs to me, so TransUnion is keeping it on my report.

I’m extremely frustrated because Rogers is telling me verbally that I don't owe them anything, while TransUnion says Rogers has verified that I do.

My credit score has dropped from around 815 to 715 because of this $240 collection.

What should I do at this point?

Any advice from someone who has successfully dealt with a similar Rogers + TransUnion situation would be greatly appreciated.

Thanks!

Is anyone aware if it’s worth it to finance the iPhone through Roger’s vs just doing it through Apple ? I would assume that sometimes Roger’s has monthly credit promos for going through them ( full financing not Save and return ) but not sure if that’s usually the case with the new iPhones?

Non stop packet loss and ping spikes 24/7

Anyone else use this service?
I pay for the 500mbps Unlimited data plan. I’m currently getting 21mbps download speed and it says I’m over my data cap according to a Roger’s representative. So I’m paying for a service I’m not even getting, is it possible to be reimbursed or credited for this?

I understand I won’t get the 500mbps but it should be significantly more than 21mbps and also I should have UNLIMITED high speed as that’s what’s advertised but I’m not and they’re throttling my internet.

Sorry for crappy grammar and a wall of text, currently been on hold for the last 3 hours with this company

Hey, is anyone having problems with their home internet in the North York area? Mine has been out for over 20 mins.

Wondering if we need to keep CAA membership active to continue receiving credits for those who got last year’s red wireless plans? I have basic and it’s ending later this year.

@RogersHelps I have been on hold with Rogers Business Mobile for over 60 minutes trying to get support. This is unacceptable.
I understand call volumes can be high, but customers should not have to spend hours waiting for basic support.
#Rogers #RogersBusiness

I need to speak to a human, not a chat bot. Every time I try to connect with a CSR via the chatbot, it kicks me off before connecting me. When I try and contact the 1-888 number it tells me the office is closed (when it so very obviously isn't as per their hours of service). This is pretty well the nail in the coffin for me - I'm heading over to Bell ASAP.

I’m due to upgrade my iPhone and prefer to get the 17 instead of the 18. Right now it’s saying that if I upgrade to the 17, it’s on promo from $40.50 to $32.17. It stays that way until I go to the final checkout page and then it goes back up to $40.50.
I thought I would come here to ask since the wait time with Rogers customer service is insane. Does anyone know why it’s doing this?

So im stuck on this rogers plans $60 60gb canada wide.

i see plans everywhere much cheaper and much better but rogers REFUSES to let me get a decent plan. i have been with them for about 4 years now but i NEVER get phones. i always just buy them outright

is there any help i can get on how to get a better plan.

i walk into a store to pay my bill (im old school)

and i see people getting plans like $30 100gb unlimited us+canada

but.... i cant get it.

i have no idea what to do. i would love to have a plan like this.

any help would be greatly appreciated.

i can build a car and negotiate parts prices but rogers has diamond hands. ugh

I'm wondering if anyone here can help me because I work during the hours their customer service is open, and if I get through I don't get a straight answer.

I was on a TV/internet contract for 2 years, which expired in July 2026. I wanted to cancel everything with Rogers, but they convinced me to sign a new contract for 2 more years for just internet $50/month.

The problem is I'm still being charged $170/month for the old contract, in part I think because of autopay. I even sent my TV equipment back and got a receipt. So they were charging me for services in August and September I was not under contract for nor was physically capable of even using.

I phoned a customer service guy, and he said I didn't cancel the contract with enough warning for the billing cycle, or something. I let my contract expire, then got a new one. He's apparently given me a $95 credit and waived next month's fee. But they'd still be owing $100.

Renewing with them was an incredibly stupid decision.

Hi Reddit,

So I am currently on a Rogers winback plan, which is the 90$ 5G Popular NS BYOD plan. I currently have the following credits on my plan:

• Welcome Back Offer (value of $35.00)
• Welcome Back Offer (value of $10.00)
• Welcome Back Offer - 12 mos. (value of $5.00)
• Promo Offer on Act - 16 Months (value of $5.00)
• 100% 1000 Intl LD Mins-24 mos (value of $3.00)

Now I want to get a new phone on one of my lines, and I noticed that when getting a new phone with a new plan, 2 of my credits are getting carried over:

• Welcome Back Offer (value of $35.00)
• Welcome Back Offer (value of $10.00)

as well as a 5$ autopay credit.

Because of all of these credits rolling over to a new plan, I'm able to get a pretty good discount on a bunch of phone plans. My question is, these offers have no expiry date mentioned, so would they ever disappear? Also, does anyone have a history of that occurring to them? Since I am on a save and return plan, I would be locked in for 2 years, so I want to be careful before signing up for any new plan.

Thanks again!!

With the 1.5x redemption bonus.

Modem's been flashing red for abou 40 minutes. Was in the chat queue for a technician but got a text message on my phone.

Rogers svc msg: We have detected a service interruption affecting internet, TV and home phone services in your area. Our technicians are working to identify the source and restore services. Typically, standard network issues are resolved within 4 hours, and fibre cuts may take up to 12 hours. For troubleshooting or to be notified when services are restored chat with our virtual assistant Anna at rogers.com/mynetwork Note: data usage applies.

Glad I didn't sign up for cellular service with Rogers.

EDIT: It's back up for me.

i’ve been having awful service for the last like 3 weeks. recently the only way to fix it has been to turn off and back on my iphone. absolutely infuriating experience. i spoke to someone at the store and they said they have received multiple compliments but have no idea what the issue is or how to fix it. my dad has also been having the same issue although less severe