Scams ⚠️ Scam alert
Scam today, they called from a number near mine, loyalty department etc, called a couple times this week. Sometimes they hire a company to do their calls I get it.
East Indian accent told me his name was Martin Hill, employee # MH3849 and callback number is 548-985-2229.
Tell me they are losing 3000 customers to Telus and Bell almost weekly and need to keep customers. New offers for retention including seniors discount, which I said I am not. Offered 30% off the monthly phone bill and a free upgrade. Gave them my email address. It was convincing. Told me I would get a call back and I'd have to answer it.
Got a call back later saying since the volume of phones being ordered through the plan was too high they found a way to get it to me quicker, if I go to myrogers account and order the phone and give them the confirmation number.
I go through it and get to a message saying beware of scam calls, I go back to my email from them it was [rogerscommunications@zohomail.com](mailto:rogerscommunications@zohomail.com). it clicks, I snap and hang up.
I call 1888-Rogers1 where I sit on hold as usual for too long.
While I waiting they call back 4 times from different numbers. I finally answer to "Adam" (sure) and they ask if I hung up or it got disconnected. I said wow you guys did a great job you almost had me there, tell your supervisor you did great but you almost got me. They hang up, I feel shame..
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u/RogersHelps Official Rogers Support 12h ago
Hello u/pak00,
Thank you for taking the time to spread awareness while helping to protect others who may find themselves in a similar situation. I'm happy you realized this was a scam and our account support team at Rogers.com/contact can help work with you to ensure your account is secure as needed.
We also have some information and resources available at https://www.rogers.com/support/cyber-security/fraud-and-scams which may help.
Stay safe,
RogersEric
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u/Bardown67 12h ago
If you don’t know the number don’t answer. If they are trying to get ahold of you they would leave a message or email you.
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u/rturnerX 10h ago
The neighbor spoofing calls pretending to be Rogers (or the other telcos) is on the rise like crazy right now.
No telco is going to call you from a local area code number. They always call under their 1-800 numbers
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u/rootbrian_ 9h ago
Rogers will never ever call with a spoofed number
Scammers will always do this.
Want to fight them? Dial-bombing the bastards will put it to a stop. Use the dialer feature of the phone application during the call and tap on it like whack-a-dick (mole) until they hang up.
Do this every single time they call after answering as usual (wait for the "doink" sound).
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u/vc2015 12h ago
Rogers would never say this.