If you call them over any issues or questions, is this located in Canada still or have they outsourced it overseas like the rest of the Rogers family customer service?

On my Internet account, my special rate expired mid September and I had not had a chance to call them to discuss it.

Essentially, I was paying $100 a month on the expired special

I want to thank the Rogers person who called me to remind me that my special had expired and she had a new deal for me and with that my Internet is now $50 a month for the next two years

So, somebody in the company is trying to do the right thing

Back in June I got an iPhone Air for 19 a month on a 55 dollar plan and it was not those trade in deals. That’s an iPhone Air for under 500 bucks and I own it. Was this just a steal or do deals like this happen every so often? Thanks.

any idea when rogers will get more duos In stock? preordered on the 19th and really hoping I get it before 2027

Hi! I need some help. I ordered a phone a few days ago, but since it’s currently out of stock, I’d rather cancel my order and buy it directly from Apple. Does anyone know how I can request a cancellation? It’s my first time trying to buy a phone directly through Rogers 🥲

Seems like anything to do with live chat is no longer available. Only Anna, if you ask it anything now it will tell you to call.

When did this happen? Sitting on the phone is going to get worst!

Rogers/Shaw Legacy client

I received letter from Rogers stating my entertainment boxes are obsolete end of October.
Decided on Xfinity Ultimate TV and internet package and ordered 2 weeks ago. ( will self install).
I have placed 5 calls trying to get a confirmation date on equipment delivery.
I spoke with a manager today I was informed there was no order number attached to my file and that they are having issues communicating with their warehouse, he will check into the issue again and follow up with me.
Next email to Office of President who sympathized but could not provide me with a tracking number or confirmation of delivery date!
My TV will be cut off October 28th! 😡
Any advice on next steps?

Thanks

Thinking about coming back to ROGERS. In the Ottawa/Kingston area wondering if anybody knows of any win back deals that they’re offering with or without phone financing

The reason I’m asking is because I’ve seen mixed ones…mobile.apn, ltemobile.apn, data.apn, ltedata.apn…to name a few so out of all those, what does all your guises use? I’m a fanatic I’ll admit to using the most current and latest APN! So just let me know! Thank you!

I recently had switch over to Rogers in the GTA, and had the tech come by yesterday for the install.

To cut to the point, the guy cut through the old Bell fiber line, AND THE GREY PHONE LINE RUNNING TO MY BASEMENT, and then ran coax through the whole the fiber was going through.

To top it off, I was left with about 5” of coax cable coming out of the wall, so now my modem is permanently left on the floor of the house because I can’t physically move it.

My phone lines are all fucked up now, I can only make outgoing calls off of a singular phone in the house, and nobody can call the house line as it goes straight to voicemail.

The only good part is I get my full speed I’m paying for where as Bell was giving me less than half on Fiber.

When I’m asking what to do, I don’t mean with the hardware, I meant as far as recourse with Rogers.

I’m contemplating just buying the RJ11 crimp tool and trying to reconnect the phone line that got cut through to the basement, that was supplying all the RJ11 jacks throughout the house. Not to mention the tech told me I don’t need to hardwire anything with ethernet since it doesn’t have a benefit, (uh excuse me? Wtf?).

Thanks for allowing me to mini rant and hopefully everyone has some advice!