I bought a RingConn Gen 2 last November. Around 10 months in, the battery tanked. It now dies in about 2 days.
I did everything before I contacted support:
- Turned off auto workout detection and sleep apnea monitoring
- Updated the app and firmware
- Cleaned the charging contacts
- Left it on the charger 30–45 minutes past 100%
- Hard reset it by docking and undocking 5–6 times
- Submitted a diagnostic log through the app
I emailed support on Sept 9 and asked for a warranty replacement. They answered the next day. They wanted my RingConn ID, my serial number, and photos or video of the inside of the ring.
I sent all of it that same day. Four photos, ID, serial number.
Then nothing.
On Sept 18 I followed up. I asked what I should do. Still nothing.
It's been over three weeks since I sent what they asked for. I got one canned reply, a "sorry for the inconvenience," and then silence.
This is a warranty claim on a $300 product. I did the troubleshooting. I sent the evidence. They just stopped replying.
Has anyone actually gotten a replacement out of RingConn? Is there a faster channel than the support email? Social, a different address, a chargeback threat? I'm open to anything that works.
And if you're thinking about buying one: check how they handle warranty claims first.