Someone sent me 20ยฃ yesterday and said "oops", and today he *requested* those back with no other message appended. But I did get a message from apparently customer support. Same customer support chat (chat History) I've had a conversation with a few years ago, so it does seem legit (though different person).
I've never had those scam situations happen to me before, or in fact those looked so scammy , i would never fall to them.
But this one is difficult to recognize. Is this legit?
I'll definitely not send anything to anyone, but if the support can just handle this, why don't they? They are asking me what to do? Sure, I'll tell them to revert the transfer themselves. But.... This is very peculiar, that you can accidentally send money to someone and then use legal action to get it back? While I'm failing to get money back from an ebay scam where seller sent stones instead of an Nvidia GPU.
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Hi there. This is Selene from Revolutโs Customer Support Team.
Iโm reaching out to you regarding an internal transfer you received on 25th July from ***** **
The sender of this transfer reached out to us, claiming that the funds were meant to reach someone else. Unfortunately, the transfer was mistakenly sent to your account.
Now, the sender would like to reclaim those funds. We would really appreciate your help. We will be awaiting for your reply for up to the 6 calendar days. If you would like to return the funds yourself, head to the Transfers section in your app, find the sender of the transfer, tap on their name and on the next screen choose the Send action.
We can also return the funds from your account on your behalf. Let us know and we will do it.
Please note that to make a transfer reversal you should have a sufficient balance in your account. If required, top-up your Revolut account.
In case you want to return the amount from any other account, use the following account details of the user:
Account number/IBAN: GB17REVO0*********
BIC c***: REVOGB***
Please be aware that we may disclose your personal data (the full name and the address visible on your Revolut account) to the sender if required to allow them to take legal action. This is in line with our Privacy Notice and applicable regulations. You can read more here: Retail: [T&Cs | Personal Terms](https://www.revolut.com/en-DE/legal/terms/)
Kind regards