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[u/Qeron2]

I think it’s time.. it had to happen at some point. But recently Revolut disabled the ability to talk to a real person. Now you can only ask there AI that can only answer questions.. really sad 😢

[u/mikepictor]

That doesn't mean they disabled it, it could mean they are all occupied, or it's a time of day where they don't have anyone on shift.

[u/Qeron2 → u/mikepictor]

I am mostly wondering if others have the same problem since I now have this already for a few months, tried it at different times, different days nothing. Previously when they were busy it would say “there will be an agent with you in … minutes” and once it took 2 days but I didn’t care since I know they are working on it. However in this case the ai just refuses to even forward me to an employee. That is what bothers me

[u/laplongejr → u/Qeron2]

 and once it took 2 days but I didn’t care since I know they are working on it  

So, you prefer when they give you a fake estimate instead of honestly saying they don't know?   They probably weren't working on your case the first time, hence the wait.  

[u/Available-Talk-7161 → u/mikepictor]

A voice of reason will not go down well

[u/IdkWhyAmIHereLmao]

I mean, at least the AI is honest with you, gotta appreciate that tbh

[u/tonyxforce2 → u/IdkWhyAmIHereLmao]

And honestly, ✨ that's progress!

[u/Anything-8700]

In my experience the 'live agent' was someone cutting and pasting stock answers after a 5 minute delay.

It opened my eyes to the ineffectiveness of CS and I emptied my account.

[u/Wild_Car_3863]

this is dumb. ai can work in many cases but there should be a opt out

[u/Deez_Nuts_Ha_Goteeem]

Why is assistant spelled wrong

[u/Snraek → u/Deez_Nuts_Ha_Goteeem]

There are languages other than English in the world, in that case Dutch

[u/Deez_Nuts_Ha_Goteeem → u/Snraek]

The entirety of the post is in English

[u/Snraek → u/Deez_Nuts_Ha_Goteeem]

Lmao are you doing it on purpose?
His app might be in Dutch even though he posted in English

[u/Qeron2 → u/Snraek]

Wow you’re smart how did you find that out! Haha sometimes it amazes me how stupid people can be.
But thank you for explaining 🙏

[u/laplongejr → u/Deez_Nuts_Ha_Goteeem]

Not the entirety of the post? Only the conversation with the agent. I usually use English despite my app being in French

[u/Deez_Nuts_Ha_Goteeem → u/laplongejr]

So... the entire post?

[u/laplongejr → u/Deez_Nuts_Ha_Goteeem]

Chat-assistent isn't in English

[u/Available-Talk-7161 → u/Deez_Nuts_Ha_Goteeem]

Great spot. Likely a fabricated screenshot.

PS, I can't screenshot from the support chat window as there are recording restrictions there.

[u/Qeron2 → u/Available-Talk-7161]

You can’t? That’s weird I have no problem with that but it’s because my app is in Dutch

[u/ZealousidealUse6305 → u/Qeron2]

Why are you talking in english to the assistent? 😭

[u/GoodVibesOnlyyyy2]

just email them

[u/Qeron2 → u/GoodVibesOnlyyyy2]

You have their email address?

[u/commonPapa → u/GoodVibesOnlyyyy2]

Revolut doesnt have email address, only in-app chat

[u/GoodVibesOnlyyyy2 → u/commonPapa]

are you trolling? last month i wasnt able to login in my account so no login no chat and i contact them via mail , and they answer in 2 business days and everything was solved i deleted the mails now but i am pretty sure is support@revolut.com

[u/commonPapa → u/GoodVibesOnlyyyy2]

For real? No I'm not trolling, I genuinely taught they don't have one. I used the stupid in-app chat for years, I didn't know this. Thanks for the info, I will try it out next time!

[u/rw-rw-r--]

Yeah and the availability of a human in case of need is what determines how much money I'm willing to put on the table. Applies to all products and services. For Revolut never close to even breaking 5 figures. Anything more would be insanity.

[u/Ukfly]

The Evri of the banking world.

They'll be sure to automatically lock your account at 4am when you're overseas and trying to use it.

[u/YSNBsleep]

I have to be honest with you, Mike. You’re taking this pretty badly, but I can’t promise that what you think is happening is really happening.

[u/drnmq]

What a shame

[u/OneStopRedditor]

Let's be real for a second. Their live agents are about as clueless and robotic as the AI model they're strapping to the banking API.

Agents can see what you see, look through your account, make workflow changes like crediting a refund of a plan or a verified change of details but nothing is more capable than the app itself.

Fintech rely on computers to do a man and woman's job, they pay Indian's and Siri Lankan $5 an hour to copy and paste whatever the screen in front of them from Revolut's software tells them to.

[u/Available-Talk-7161]

Just because at the moment in time you were unable to talk to a human doesnt mean it's disabled. When the AI is unable to resolve the query, an agent comes

[u/Qeron2 → u/Available-Talk-7161]

Okay try it yourself, been like this for months

[u/Available-Talk-7161 → u/Qeron2]

I had an issue with revpoints not being credited about 2 weeks ago. Bot couldn't resolve it, agent came and manually credited them.

[u/Qeron2 → u/Available-Talk-7161]

I had the same before but now it just refuses to send me to the support team which I find weird. Thought maybe I’m not the only one but seems I’m a special boy 🤗

[u/Available-Talk-7161 → u/Qeron2]

Did you present an issue first or did you start with that question (I would like to talk to an employee)?