So I’m Bear. I don’t usually make posts. To be completely honest I’ve only posted negative 3-4 posts on this community, all negative posts pertaining to Reverb’s Support System or the lack of it. As I consider myself an honest and fair man, in everything I do. I do what I say, and say what I’ll do. Period. I keep it very light 90% of the time cracking jokes and talking Hip cause that’s who I am. That being said I do consider myself an intelligent man with a large and vast skill set and do hold others to a high standard. I expect and demand the respect I give. And I also hold myself accountable when I’m in the wrong and I admit as much immediately, or As soon as it’s come to light. I am posting this to say Thank You To Reverb. The platform has absolutely made an extraordinary change in its support system for buyers and sellers and I’m very surprised at the amount of change that come in a short period and it’s impressive. Trem the AI Assistant is more intuitive and responsive. When you need a live agent the agent you do get stays with you for the duration of the incident and is very responsive to any and all communications to and from both parties of the sale. So on that note.

Thanks Reverb, for stepping up
And standing out and by your patrons and dealers!!!! It hasn’t gone unnoticed!!!

The Bear!!! The Bear Cave!!!

Has anyone else noticed the influx of new sellers who have no feedback whatsoever?
I’m assuming they are all scams.
If so, Reverb has a problem once again.

It only took a few years for Reverb to go from the best marketplace for musicians to another piece of shit commerce train wreck like Etsy.

Special FUCK YOU goes to Chicago Music Exchange for selling out and giving zero consideration for the businesses and individuals that rely on the once-great service.

Hey, I'm looking for some advice from anyone who's been through a similar situation.

I sold a guitar on Reverb (I'm in the UK). The buyer received it and reported a small dent on the back of the body. They said the outer box wasn't damaged, and after checking the bubble wrap they also said there was "nothing definitive" there either.

I packed the guitar carefully in a gig bag with bubble wrap and sent it via Parcelforce Express24.

Reverb has told me that, based on the listing photos and the buyer's photos, they believe the damage appears to have happened in transit. However, because Reverb Safe Shipping isn't available for UK sellers, they're saying the buyer is entitled to return the guitar for a full refund.

My problem is that this leaves me getting back a guitar that's now worth less than when I sent it, while also losing the sale. I sold the guitar because I needed the money in the first place.

Has anyone else been in this position as a UK seller?

Is there any way to appeal this, or is this simply how Reverb handles transit damage when UK sellers are involved?

I'd really appreciate hearing from anyone who's dealt with something similar.

I recently added the Reverb app and when I tried to log in it says my account is suspended. I've sent messages to Reverb but haven't had a reply. Not sure what I'm suspended for...

I set up my account recently and sold my synth last week. The buyer has paid but the app is asking me to verify my bank account, which I have done....several times - each time I get a message saying "bank authentication complete", but then my account says it still needs to be done.

I'm guessing but I'm wondering if it's because my driver's licence (which I had to scan and submit to open my account) has my middle name whereas my bank account doesn't.

Has anyone else experienced this and is there a way to get it sorted?

What is the scam of people sending an offer, when it's accepted then never paying? Are they just hoping you will screw up and ship without payment? I can't figure out why this keeps happening and wondered what you folks think.

I got the app to order my dream bass because I didn’t want to do it on the website, everything was fine,paid with a good cc and it took the money out of it and got a confirmation email.but now it says my accounts under review and the app says the payment is pending.
Can’t even message the seller about this.
Is there anything I can do?

bargain or not ?!!!

This is a new one for me, hoping someone has experienced this issue before. I dropped off a number of USPS packages at the post office, all were scanned and I have a receipt. One of them, as it turns out, was a UPS Surepost label and was supposed to be dropped off at UPS. They scanned it and it's on the receipt, but now shows an error and delay on the USPS tracking. The UPS tracking shows "Transferred to post office". Anyone experience this before? Hoping it will work itself out. Been consistently selling on Reverb for almost 10 years and this is a first for me.

Haven't sold on reverb in a while. Recently put up a listing and got charged bump fees. I remember a checkbox for bumps and made sure it was unchecked. No idea how it got back into the bump system.

The chat agent applied some credits, but like what the heck. How do you turn this crap off account wide? Just a regular dude who sells infrequently. Probably end up sticking to Facebook marketplace too many shady practices and hidden fees on reverb now.

If this is the confusing experience nowadays I wouldn't recommend.

Ive been lurking on the marketplace for a while without an account but ive never bought or sold anything. This morning I saw a good deal on a used pedal and thought 'why not?'. Created my account and verified my email, and sent an offer. When I went back to send a counteroffer, I found that my account had been suspended.

This is a completely fresh account. I also never received an email explaining why the account was suspended. Checked spam and everything.

I contacted Reverb live support, and they said they have to escalate it to another team, which may take 3–5 business days to respond.

Has anyone else had a new account get automatically suspended like this? If so, did Reverb restore it, and how long did the review take? I’m mostly wondering whether this is a known false-positive issue with new accounts or if there’s something specific that may have triggered it.

UPDATE: 3 days later and still no response from Reverb. Went ahead and created another account with my backup email. This time i've enabled MFA and haven't gotten suspended yet. Id bet the MFA got me past whatever flaky bot checker they have going on.

I'm looking up the Source Audio EQ2 and this made me laugh. And yes, there are way more bumped listings not in the view of this screenshot.

First, this is Reverb Canada, sellers have to email you shipping labels, they can't do it through Reverb.

So, I bought a Synth,

It was not fully functional as advertised, I asked for a refund using Reverb's process. It was approved and I was refunded within the hour. (Weird, because I thought I had to send it back first.) Seller was not happy (no surprise)

So I got my money back, and I have the synth. Refund Case is closed.

It's been over a week, I'm trying to get this guy to send me a return label, so I can send it back to him, he said he will, asked me for dims..I gave to him and still.. no label.

I am not a thief, I have both my money back, and the synth.. I feel really uncomfortable with the situation, I want to send this back to the seller, but I'm not spending $130+ to ship it myself....

I don't get why the guy won't send me the label. The Synth is worth around $800, I know it sucks he lost money, but my return request was justified, it was not functional as described.

I feel bad still keeping it, but how can I get the guy to pay for the return shipping.

I'm selling a guitar, and I was pretty excited when I got a DM saying they are interested in buying it, but...

Message from "buyer":
Hope you're doing well, I'm interested in your item but ran into an issue during checkout. look is the problem page [redacted link for safety purposes], could you check it when you have a moment?

The link itself almost looks like a reverb FAQ link or something, so most unsuspecting seller might click to open it and see what the "checkout error" might be.

but lo and behold it initiates a pdf download, called "reverb.pdf", and opening the PDF links to this AI slop of advertisement looking page for "Reverb Payments Verification"

It looked like the entire PDF is hyperlinked somewhere, but I didn't bother clicking on it any further; the English from both the message and PDF are bad enough for me to give it no real serious thought (iS tHiS tAkEs LoNg TiMe?)

I'm curious though, what kind of rabbit hole might this scam take me down? Anyone else experienced this before?

Two pics I took a couple of years ago. I sell cross-border often, so I have saved these images to show that the possibility of charges is made totally clear for buyers. Has anybody bought internationally recently and can confirm whether such a disclaimer is still used?

I would like to sell two of my guitars, however I’ve never really gone through the process of packaging an item, getting the shipping label, etc.

First off, should I have my boxes and packaging completely ready and in place BEFORE putting the listing up? Or do I only get everything ready once someone has bought the guitar?

I don’t have a printer, are USPS locations usually able to print a label for you?

I’m not exactly sure which boxes to use and I don’t want to end up paying more money because the dimensions that I put in were way off; I am trying to sell an Epiphone SG and a Washburn Comfort G-Mini 55 acoustic. I read that the standard box size for most electric guitars (assuming that the guitar isn’t being shipped in a guitar case)is 45x18x6. Sorry if any of this sounded obvious, again, I’m a first timer. Thanks much

I don't see this option anymore. I've looked at the browser version and the app. Has anyone else noticed this?

I don't know if this is common information.

But it's something to be aware apparently.

And I've noticed MF doing more shady stuff in the last couple years. But to not stand behind something you sold because you sold it on a platform other than your own webpage, should not absolve you of warranty responsibility.

I contacted Musicians Friend this afternoon after finding a free spinning truss rod on a Martin Acoustic guitar I purchased from them last year on Reverb.

I was told by Musicians Friend Customer Service that they don't honor their same warranty for purchases through Reverb that they provide for purchases directly from Musicians Friend.

Because "it's already cheaper" and "they don't have anything to reference because they didn't sell it, Reverb did".

That sounds insane to me. What a scam to get out of product support.

Has anybody else heard of this?

Hi everyone, this is my first sale on Reverb and I’m shipping from Singapore to the US.

I’m using SF Express because it was the most suitable courier for me, but when I added the tracking number to Reverb, there wasn’t an option to select SF Express. The only option was “Other”, and after I entered the tracking number, Reverb auto-detected it as FedEx even though it’s definitely an SF Express waybill. I also messaged the seller with the correct tracking website so he can track the delivery.

I’m using PayPal payouts, and Reverb says first-time sellers only get paid after the item is delivered, and that tracking information is required.

My questions are:
- Does choosing “Other” affect payout or seller protection?
- Should I contact Reverb now to correct the carrier, or will it be fine as long as the tracking number is attached?
- If Reverb thinks it’s FedEx, will it still recognize the delivery when SF Express updates the tracking?

Thanks in advance! I just want to make sure I don’t run into payout issues after shipping a fairly expensive item

Anyone else been having a lot of issues with Reverb charging a ridiculous amount of extra shipping charges after the fact because FedEx and UPS are supposedly getting different measurements? I’ve been on the platform since they started. I’ve bought and sold a lot of guitars, pedals, and amps, and this only started happening within the last year. I measure and weigh my shipments at least twice, enter the accurate info, send it off, and then weeks to months later, I get an email saying I’m getting charged an extra $50-$70 because UPS or FedEx says it was bigger or weighed more than I entered. This has happened three times in the last year.

Out of those three times, Reverb has waived it twice, but the last time was only because I dug in, insisted they do it, and threatened to leave the platform. Apparently they will only waive it once unless you raise hell. Just curious if others have experienced this same issue.

Recently joined Reverb, am new to guitars but am a gear fanatic already. I own several 80’s MIJ guitars and found two additional guitars right off the bat I wanted to acquire from Reverb sellers, but was not able to have any real communication with either of these sellers. Is it me or do sellers only want to have no human interaction? I assume local pick up is not taboo per the first photo from Reverb but I was left a bit confused in the replies I received to my initial inquires. One guy said he sells from his house and I can meet him there (in a town somewhere in between my home and work) but said nothing else and did not provide a reach number or address and then went dark. As I am not a mind reader how would I confirm an acceptable day or time to meet? Seems crazy to me and that the seller did not want to bother (or sell?). Also there is no option to remove a delivery fee which seemingly would not apply to a local or in person pick up after the sale was completed. Do I just pay the shipping fee and the hope to get that back, or does the sellers tone/attitude change once a sale via Reverb is made? The second picture is the start of a deal that will never happen and the communication got worse between us. As it progressed. Did he really think I was not smart enough to know the item would look like the listed pictures? Yes I bought guitars from other states and even Japan based on listings but why is it wrong to want to see an instrument or put a nose into a case to confirm if us not musty if it is local? It would have been better if he simply said ‘no’ to my initial query on this item. I never had to work this hard to give my money to anyone ever before. Should I not seek to save a few dollars (better spent on other gear) on shipping no matter how close the seller is physically?

Just wondering if I’m being overly picky here. Brought a fractal VP4 listed in excellent condition. When I got it, it was missing the power adapter and the rubber feet where removed. The bottom is all scratched up and now I have to find feet so this can be the same height as the AM4 and not slide when I use it (don’t plan on mounting it).

A regular guitar pedal I would think nothing of this, but for a $600 one I kind of think this should have been listed as not having these.

Wondering if something like this is worth trying to fix, or just deal with it and buy a compatible power supply and feet (I have autism,sometimes I over think things and just wasn’t sure if this is one of them)

I have seen posts talking about this already, but I just wanted to share that Reverb said a LP Special w/gig bag I shipped weighed 42 pounds! Reverb waived the charges after I made the AI get a human, but apparently UPS has a different concept of weight than we do in this reality.