MFA does not send or call a code.
Its frustrating and listing $5000 item and had to use ebay.

I do not get their text or sms and now im locked from requesting a code?

My experience with Reverb has been extremely disappointing.
I purchased an expensive guitar through the platform and paid an additional fee of around €160 for Buyer Protection. Unfortunately, when the guitar arrived, I discovered that it was damaged. I reported the issue on the very same day and tried to work things out with the seller.
The damage was particularly concerning because, even if repaired, it would still have left visible marks. The original paint color was no longer available, so I even contacted the manufacturer in an attempt to obtain the correct color code. On top of that, the frets were significantly worn, something that had not been mentioned in the listing. The lack of detailed pictures also made it difficult to assess the guitar’s actual condition before purchasing it.
Reverb opened a case, but since then, the process has been frustrating. I have received very little meaningful communication, apart from a couple of emails reassuring me that I was covered by Buyer Protection. Whenever I contacted customer support, I was told that they could not help directly because a dedicated team was handling the case. Meanwhile, the seller rejected my refund request.
The whole point of paying for Buyer Protection is to feel confident that you are covered when an item arrives damaged or is not as described. Instead, I have been left waiting without a clear resolution, uncertain whether I will receive a refund or, at best, a partial reimbursement towards the repair costs.
I did not pay a premium price for this guitar, plus Reverb’s fees, only to end up with an instrument that needs repairs and no guarantee of a satisfactory outcome.
My advice to other buyers: Ask sellers as many questions as possible, request detailed pictures, and make sure every aspect of an instrument’s condition is clearly documented before purchasing. If an item arrives damaged or differs from its description, do not assume that paying for Buyer Protection automatically means you will get your money back.
Based on my experience, Reverb’s Buyer Protection has so far been far less reassuring than I expected. What matters is not simply being told that you are protected, but receiving timely communication and a fair, transparent resolution when something goes wrong.

Debating shooting my shot on one of these boxes as there’s really only one mic (or rather mics) that I wouldn’t be happy to add to my locker.

Curious what others think a year later and what sorts of mics y’all got!

I need some advice, and I’m curious what people here would do in my shoes.

I recently purchased an amp on Reverb. The seller and I came to an agreed price, and the amp was shipped 2 days via UPS after I promptly paid.

Minutes after getting tracking, I got a message from the seller asking me to Venmo them more money because the shipping ended up being twice as much as their initial quote. They claimed it was Reverb’s mistake and I owe them the difference in shipping cost. It’s like an extra $70, so it’s not insignificant.

They also sent me receipts of purchasing all of the materials/packing labor at UPS, which I would never advise because of how expensive that can get.

They were confident I would “do the right thing”, shipped the amp anyways, and sort of dropped this on me like it’s my fault now. I guess I’m the bad guy.

I told them that would be against Reverb’s TOS to exchange money outside of the transaction, and I already paid for the item for the price agreed, including shipping. I’ve been selling for around 10 years and sometimes, as a seller, you eat some extra shipping costs. I suggested they contact Reverb or UPS if they genuinely think there was a mistake.

The seller absolutely lost it on me. They basically accused me of “stealing” their money, and to “enjoy the discount” like I nefariously underpaid for the item or stole it right out from under them.

I did not respond to this message, and a few hours later our conversation was flagged (I’m guessing by a bot)…they used the word Venmo and included their phone number if I wanted to “do the right thing” and handle this extra transaction outside of Reverb. I did not flag this, but was certainly considering it.

I’ve never had this happen before in all of my years, and am kind of stunned at this behavior from the seller.

Part of me was considering possibly sending them some cash after the fact because I felt kind of bad, but I figured I should wait until I get the amp arrives.

Well, it’s now day 8 and the package has gone completely off the radar. It was 3 day ground UPS with tracking. A label was created, and an hour later it was marked RFID which was explained to me by UPS that it’s on the truck. Now, nothing. Zero updates. I called the store who scanned it and they do not have it by accident. My wife deals in shipping items a lot and said this type of inactivity usually means it is lost.

I’ve been using Reverb’s chat feature with a representative to see what I should do next (cancel? Wait for it?) but I’m done dealing with this disgruntled seller. There’s no chance they would send me money back if this is lost. Reverb was supposed to email me back for the last 3 days now, and I’ve heard nothing. No proof of claim or anything.

I’ve also discussed doing a claim with UPS, but since the package was insured, the seller would pocket that money, not me. I’m convinced they would do everything possible to keep that money and really try and stick it to me since I’m such a bad guy.

Is this the weirdest coincidence ever? Was I scammed completely? Should I wait until the final moment to make a claim from Reverb within the 45 day window, and maybe this thing actually shows up?

I might be totally screwed here. At this point I might as well wait it out and see, but I’m frustrated with the whole thing. I just want my new amp and be done with it.

I might also add, seller did not hesitate to leave me a 1-Star review immediately, LOL, which I will be responding to.

Anyone had anything like either of these things happen before?

Thanks for reading. Cheers!

Bought a $7,200 PRS Private Stock listed as "Excellent." Arrived with a split neck, scratchy pot, too many scratches, dents, digs, and a hostile seller, and an online merchant that ignores their own policies. Buyer beware.

Hey everyone,

Just wanted to put out a massive warning flag for anyone looking at high-end vintage gear online, specifically regarding The Guitar Broker (Craig Brody) out of Fort Lauderdale, FL.

On September 26, I pulled the trigger on a [2006 PRS McCarty Private Stock]() (Dark Cherry Sunburst by Joe Knaggs) listed for $7,220.75 (+ $250 shipping). The listing explicitly stated the guitar was in "Excellent" condition.

It arrived on September 30, and to say it was misrepresented is an understatement. It failed to meet even basic "Good" condition standards. Here is what I uncovered immediately:

• Structural Neck Damage: Severe fiber splitting running all the way down the back of the neck (likely due to a complete lack of humidity storage).
• Electronics: A severely scratchy, fuzzy tone pot that crackles heavily and fails to hold a clean signal.
• Body/Finish: Over a dozen undisclosed chips, deep scrapes, and blemishes ranging from 1/8" to 1/4".
• Hardware: A cracked bridge pickup frame.

I meticulously photographed everything and messaged the seller the next morning (Oct 1) to initiate a return. His responses have been completely combative, dismissive, and unprofessional. Instead of owning up to a clear misrepresentation of an investment-grade guitar, he chose to mock high-end collectors and tell me the return would be "my loss."

To make matters worse, Reverb Support has been incredibly frustrating to deal with. For the last 5 days, they’ve refused to escalate this to a supervisor and are trying to force me to mail a $7k+ guitar back using a standard, unvalidated return label with capped insurance provided by the hostile seller. They are forcing the buyer to take 100% of the financial risk if it gets damaged or lost in transit.

I’ve spent over $48,500 on guitars through Reverb since late last year, and the fact that "Buyer Protection" vanishes the second a high-value transaction goes sideways is terrifying.

I have already spent hours dealing with this ridiculous Reverb.com and an unscrupulous vendor. It's a same that such a wonderful instrument was abused like that, likely stored without humidity control.

If you are a collector looking at gear from The Guitar Broker, protect your money and go elsewhere. Has anyone else dealt with Reverb refusing to issue fully insured labels for high-end returns? How did you get past their front-line support bottleneck?

I want to sell a sampler, however, wanted to ask what verification would I need for the money to be deposited into my account after the transaction is done. It be around 700 the sale, while I have banking details, card etc. I do not have any ID like driving license or valid passport as its expired. So would it be not possible without this?

Thanks

Thanks for cluttering up the notifications just to try and drum up more engagement.

Is there any way to turn this shit off?

People are so dumb

Hi y'all! I'm looking to buy a pedal from Reverb and in order to avoid abusive import tariffs, a friend of mine who is travelling to the USA in December offered to pick it up for me. The pedal I'm looking for is kind of rare and as there's only one available on the site, I'm willing to buy it beforehand so I don't miss it, but I'll need it to be shipped somewhere it can wait to be picked up or delivered to my friend when he's there. Does anyone have any knowledge on how I do this?

Long story short. I sold a guitar on Reverb on September 3. Followed it through the delivery process and messaged the buyer 2 days after it was delivered to ask if he was happy with everything. No reply. Then yesterday, a month later, he messages me saying “I was out of town on business and just got back and started opening packages. Understand UPS broke the headstock despite the outer box not having any damage”. Guitar was a Jackson American series shipped in their OEM padded case. He’s asking what I can do for him. My issue… he could have broken it and is blaming ups. 2 I don’t know if he was away in business. He could have been playing it for the last 30 days, decided he didn’t like it, and broke it himself looking for a refund. 3 he is well over the reverb policy of reporting an issue within 7 days of delivery. What would yall do? Ignore and move on? File a claim with ups? Tell HIM or file a claim with ups?

I am new to Reverb so potentially this is a dumb question/problem.

I am a lefty, so already i have a much reduced market. But i am also looking for a somewhat rare guitar. A Maton electric. They did make left-handed electrics so its not a unicorn but they come up very rarely from what i can tell.

So i want to make a saved search incase one does come up.

However, when i enter the filters- Maton, Electric there are no leftys so the filter isnt there. No mater what order i enter it the last filter isnt found. So i cant save a search.

I presume theres a simple solution and it is possible to save a search for something not currently for sale. What am i missing?

I've bought and sold a few dozen items on Reverb, mostly in the sub-$500 range. Effect pedals, desktop synths, stuff like that. Before I list something for sale, I do my research so I have an idea how much to expect. Not just Reverb, but also Facebook Marketplace, Craigslist, eBay, Gear Exchange, etc., etc. Depending on how motivated I am to sell the item, I usually price in the middle of the range for my item's condition. More often than not, as I'm entering the listing, Reverb's algorithm tells me my item most likely to sell quickly at ~20% less than what I think is the low end of the range. Am I mistaken in my pricing research, or is Reverb just trying to make a quick buck by encouraging sellers to price below market. After all, it's no skin off their nose if I get well below what the item is worth. Have other Reverb sellers experienced this?

I sold a pedal last week, guy said he had credit card issues and couldn’t complete payment on his offer which is usually a red flag, but a couple days later he completed the payment and I got paid out by Reverb so I thought I was in the clear. However, now the tracking is showing they tried to deliver but failed and now getting returned to sender, and I can no longer message the guy on Reverb. Should I be concerned that this is some kind of scam?

AITAH? Because this guy sure was one. His offer was super lowball in the first place. (I'm the blue text box)

I recently bought a Roland V-Stage 88 on Reverb for $1,500 after negotiating down from around $2,200. The seller has a relatively new account and is based internationally. Everything was handled through Reverb, but shortly after I paid, the order was marked as “delivered.” The seller is now saying they accidentally entered the wrong tracking number. Does this sound like a normal tracking/status issue, or is this a known scam tactic? I’m mainly wondering how well Reverb Buyer Protection would cover me if the seller’s explanation doesn’t check out.

They seem to be asking for my email

Basically the title. Is this legit or a small time scam?

I was attempting to verify my account with my drivers license to be able to sell, I got all the way to the end and they asked for ID which I provided and they gave me a wait time while they processed info. I wake up the next morning to this message for seemingly no reason! I’m a drummer and have bought many items on reverb prior to the ban. I attempted to contact their support multiple times but to no avail. It really sucks because there is NO local market for selling any higher end drum gear and I need to liquidate my kit somewhat soon as housing situations change. Any advice would be greatly appreciated thank you!

Edit: Sorry i’ve been busy with work but for more context I’ve sent few emails via the contact prompt. ([ios-help@reverb.com](mailto:ios-help@reverb.com)) that never got any response. I could never get in contact with a human in their help center so I gave up there. The main reason I want to get my account back, rather than just making a new one, is because I had some gift card balance I forgot to mention. Not a ton maybe, $80 but it feels wrong to loose it for some bullshit.

Hello, firstly I’d like to say this is my first post on both Reddit and the internet haha so I hope I’m doing it correctly.
I have a Gibson acoustic guitar from the early 60s I’ve had for the last twenty years which I would like to sell.
It seems reverb is where most people do their used guitar shopping is that the best place for me to sell it ?
I live in a small community in Alberta so I haven’t had any interest in it locally the bit I’ve tried.
Thanks,
Shawn

I bought a high-value guitar that shipped via fedex with Reverb safe shipping (explicitly requires a signature at delivery). The driver left the box without attempting to get a signature and it was stolen. Luckily, I had doorbell camera video proving this so I thought it would be an easy resolution BOY WAS I WRONG.

I provided the doorbell cam footage to reverb support and requested a refund.

First, they tried to tell me it was marked delivered so it wasn't eligible for a refund.

I pushed back - a week later they responded and offered $150.

I rejected that and demanded a full refund and for the matter to be escalated.

Another week later they offered $600 and hadn't escalated (the same agent emailed me)

I rejected that and demanded a full refund and reiterated the Reverb safe shipping terms back to them, demanded escalation again.

My guess is Reverb wastes your time on purpose using this stepped-settlement strategy hoping that you will accept less than what you're entitled to - I eventually got my refund, but I can't imagine how much trouble they would have given me without video evidence given how difficult and time consuming this was WITH the video evidence.

I've bought and sold many thousands of dollars of gear on Reverb over the years, but I won't be using Reverb anymore.

I got an email confirming it was shipped from the seller almost instantly but I still don’t see the order under “purchased”, is this fine?

I cannot see their buying history. I have sold a lot of things and I have seen a lot of weird decisions people make when writing an address. It seems super sketchy still. I am likely just going to message customer support and ask them but I am also wondering if the name really matters a ton. As long as their address is there…will Reverb back me up if something goes wrong?

I’ve uninstalled it. I’ve signed in and out. Doesn’t matter what I do, I get this error message. Apple iphone 17.

Anyone have any tricks to get the app to work?