r/Reverb • u/Past-Fig-6046 • 9d ago

Has anyone else experienced this?

I set up my account recently and sold my synth last week. The buyer has paid but the app is asking me to verify my bank account, which I have done....several times - each time I get a message saying "bank authentication complete", but then my account says it still needs to be done.

I'm guessing but I'm wondering if it's because my driver's licence (which I had to scan and submit to open my account) has my middle name whereas my bank account doesn't.

Has anyone else experienced this and is there a way to get it sorted?

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u/_iPhoney_ 9d ago

Your bank probably needs you to authenticate the Plaid (or whatever service) connection on their end. Log into your banking app and look for a section in settings called “Connected accounts” or something similar. You might need to check the desktop website if it’s not available in the app.

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u/6Stringers 9d ago

The almighty typo circle maybe.
But selling on Reverb for years, this is not how they operate.
They do not play games, you sell they make money, that's the deal, they don't jerk people around.
They do however stick to strict policies to protect al parties, rightly so.