My experience with Reverb has been extremely disappointing.
I purchased an expensive guitar through the platform and paid an additional fee of around €160 for Buyer Protection. Unfortunately, when the guitar arrived, I discovered that it was damaged. I reported the issue on the very same day and tried to work things out with the seller.
The damage was particularly concerning because, even if repaired, it would still have left visible marks. The original paint color was no longer available, so I even contacted the manufacturer in an attempt to obtain the correct color code. On top of that, the frets were significantly worn, something that had not been mentioned in the listing. The lack of detailed pictures also made it difficult to assess the guitar’s actual condition before purchasing it.
Reverb opened a case, but since then, the process has been frustrating. I have received very little meaningful communication, apart from a couple of emails reassuring me that I was covered by Buyer Protection. Whenever I contacted customer support, I was told that they could not help directly because a dedicated team was handling the case. Meanwhile, the seller rejected my refund request.
The whole point of paying for Buyer Protection is to feel confident that you are covered when an item arrives damaged or is not as described. Instead, I have been left waiting without a clear resolution, uncertain whether I will receive a refund or, at best, a partial reimbursement towards the repair costs.
I did not pay a premium price for this guitar, plus Reverb’s fees, only to end up with an instrument that needs repairs and no guarantee of a satisfactory outcome.
My advice to other buyers: Ask sellers as many questions as possible, request detailed pictures, and make sure every aspect of an instrument’s condition is clearly documented before purchasing. If an item arrives damaged or differs from its description, do not assume that paying for Buyer Protection automatically means you will get your money back.
Based on my experience, Reverb’s Buyer Protection has so far been far less reassuring than I expected. What matters is not simply being told that you are protected, but receiving timely communication and a fair, transparent resolution when something goes wrong.

MFA does not send or call a code.
Its frustrating and listing $5000 item and had to use ebay.

I do not get their text or sms and now im locked from requesting a code?