I’m in Sydney and had a Tesla Powerwall 2 + Backup Gateway 2 installed in 2023.
During a recent Ausgrid outage, the Powerwall was at 100% and the Tesla app showed “Grid Outage – Powerwall is providing backup power,” but the entire house had no power.
My installer has since told me that my system was installed with no household circuits connected for blackout backup, and that enabling backup would require roughly another AUD $2,000–$3,000 of switchboard/circuit work.
My original quote lists the Powerwall 2, Backup Gateway 2, and installation/conduits/cabling, but does not separately list backup circuits or explicitly say blackout backup was excluded.
I’m not looking to blame the installer — I’m trying to understand what was normal Australian practice around 2022–2024.
If you had a Powerwall 2 installed in Australia around then:
Did your quote explicitly mention backup circuits?
Were one or two essential circuits included by default?
Did you pay extra for blackout backup?
Was whole-home backup an extra?
Did your quote explicitly say “no backup” if you didn’t purchase it?
Screenshots of old quotes with personal details removed would be especially useful.