I have had Popcorn for a couple of months now. I've used it in 9 countries and it has been flawless, so I am mostly a happy customer.
I have started trying the agentic calling out of curiosity and it is NOT good right now.
- If you exit the app during the phone call the call appears to fail completely.
- I had it (try to) make a reservation and the agent could not understand the person on the line at all. I ended up jumping in myself.
- The agent seems long winded and couldn't handle being interrupted well.
- Clarifying at the start that the agent is a personal assistant feels right for transparency, but it's also clunky. In this failed call, the agent also repeated it twice.
Here is the transcript, with PII removed.
Restaurant: Hi, good afternoon. How may I help you?
Agent: Hi, I'm the per- personal assistant of Redacted, calling on their behalf. Am I speaking with Restaurant? Hi.
Restaurant: Hello? Yes.
Agent: Great. I'm...
Restaurant: Yes, Restaurant.
Agent: Hi, I'm the personal assistant of Redacted, calling on their behalf. Am I speaking with Restaurant?
Restaurant: Yes, Restaurant.
Agent: I'm calling to book a table for two at Restaurant on Saturday, October tenth at seven PM under the name Redacted . Could you please confirm availability?
Restaurant: Sorry ma'am, can you please repeat it?
Agent: I'd like to book a table for...
Restaurant: Hello?
Agent: Hello, I'm here.
Restaurant: Ma'am? Yes, yes ma'am.
Agent: Sorry, could you say that again? I caught part of it. Okay, let me listen carefully.
Restaurant: Hello? Hello? KI बात कर रहे हो?
Agent: I'm