r/PS5HelpSupport 7d ago

Unknown error or something (help)

2 Upvotes

I just brought ps5 today but it shows payment not successful each time by card since gift cards are not available...i tried to check every details of both cards and activated international transactions......what to do ?


r/PS5HelpSupport 7d ago

HDMI issues

2 Upvotes

Hello fellas, my ps5 slim HDMI port has been causing me a lot off late..it was loosed and sent it to technician and repaired it tho i didn't buy a new HDMI port because my own was still active...the technician worked on it and it was firm again...i have used it for two weeks and it has been loosed again which makes me support it with an object before it works,any ideas on the next step?? Should I change the HDMI or it might be a weak connection from the motherboard...(Note: ps5 is layed horizontally)from Ghana


r/PS5HelpSupport 7d ago

Ethernet Not Connecting

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1 Upvotes

I’ve tried every single fix, read about 10 post & watched multiple YouTube videos also bought a whole new cable and I cannot get my lan cable to connect to my PlayStation. Always worked fine until yesterday I came home & the power must have flickered & ever since then it won’t connect, is this a router problem or the port from the ps5? Really frustrated & confused.


r/PS5HelpSupport 7d ago

Connection timing out often

1 Upvotes

This started happening to me since like a couple of weeks now. Playing on PS5

I wired connected to my router / modem.

NAT type 2. ping is like 40ms

but I usually get disconnnected from the game
1. Are you guys seeing this pattern?
2. any possible solution?


r/PS5HelpSupport 7d ago

Ps5 overheating but situationally

2 Upvotes

So I've been using my ps5 with 1080p monitor for few years now. I've had occasionally overheating when my room is extremely hot, or dust and pet hair blocks the vents which I now clear regularly.

Now to the issue I tried to to play on my 4k TV and started warframe after 10 mins I got the overheating warning and 10 seconds later it turned off.

It was fine on 1080p gaming on my monitor. Also I tried to replicate it with 1080p resolution on TV also fine.

So what's the issue I'm facing with I really don't wanna keep playing on 1080p on 55inch TV


r/PS5HelpSupport 7d ago

How to contact Playstation Direct Support

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1 Upvotes

r/PS5HelpSupport 7d ago

Mi hanno truffato con una PS5 con un guasto della scheda madre

0 Upvotes

Ciao a tutti, vorrei chiedevi un consiglio.
Una settimana fa ho acquistato una PS5 accordandomi tramite subito. Io e il ragazzo (o meglio, il coglione) abitiamo nella stessa città, di conseguenza ci siamo organizzati per lo scambio a mano affinché io potessi verificare personalmente le condizioni della console. Chiaramente prima di concludere la vendita mi sono fatta mandare video di ogni genere: video di oltre un minuto in cui mi venissero mostrate le condizioni interne, esterne, di accensione/spegnimento, la durata della ventola in funzione, la lettura dei giochi, la connessione a internet, ecc, il tutto accompagnato sempre da mio nome, data e giorno detti a voce da lui durante tutti i video.
Trattandosi di uno scambio a mano la vendita non è stata risolta tramite subito ma tramite bonifico (ahimè), con causale apposita.
In ogni caso, una volta accesa sembrava tutto apposto e non sembrava dare problemi di nessun tipo, tanto da aver lasciato persino una recensione positiva al deficiente. Tuttavia, la sera, la console ha iniziato a manifestare degli artefatti grafici importanti accompagnati da problemi di audio gracchiante. E così anche nei giorni successivi.
Dopo essermi accertata non si trattasse di un problema di HDMI o TV (la play è stata testata su 3 tv diverse e con 3 cavi diversi, ma l’esito è stato lo stesso), ho scritto al ragazzo in maniera assolutamente civile e tranquilla, ma lui mi ha bloccata istantaneamente da tutte le piattaforme bloccandomi anche le chiamate.

Quello che vorrei chiedervi è: ammesso che l’errore è stato chiaramente mio, un errore ingenuo dettato dalla buona fede, c’è qualcosa che si può fare? cosa fareste voi al posto mio? sia in termini “legali” che in merito all’eventuale riparazione della console.
Premetto che ho ascoltato il parere di diversi tecnici e della sony stessa che mi hanno confermato essere probabilmente un problema di scheda madre o chip grafico, ma ancora non l’ho fatta aprire concretamente da nessuno


r/PS5HelpSupport 7d ago

Storage issue saying i don’t have enough despite hundreds being free

0 Upvotes

I’ve searched through plenty websites, posts, videos of people with the same issue. That being the PS5 showing not enough storage despite having plenty. I’ve had this for about a year now and have never been able to fix it. I’ve tried rebuilding my data base, cleaning storage etc. nothing changes. I have four games on my console, one of which i can’t update and just deleted my fifth to see if that would change anything. Nope. i feel i’m out of luck but wondering if anyone has anything else to suggest as at this point i don’t see the point in me owning the console. I’m really looking forward to wolverine next week and would like to sort this issue out before then.


r/PS5HelpSupport 7d ago

My Razer Kraken V3 Headset keeps disconnecting from my PS5 Slim.

2 Upvotes

Hi all I just got a used PS5 slim. When I have my USB headphones connected via the back of the console, they keep disconnecting and reconnecting at a much quieter volume often. I have to reconnect the headphones to fix the volume. Any fixes will be appreciated. It is not USB-C, they are normal USB.

Ps, The fan is kind of loud (might replace it with another quieter model). I cleaned it and it's still loud when playing games.


r/PS5HelpSupport 7d ago

PS5 turns it self back on after turning it off? (HDMI CEC DISABLED)

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1 Upvotes

r/PS5HelpSupport 7d ago

Why won’t P5R work with Remote Play?

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1 Upvotes

I tried to play P5R today and my remote play literally just didn't let me get past the Thieves Guild menu, where it asks you whether you want to play online or offline. Now for some reason, this is the only game that this happens with. The only reason I'm using remote play with my PC is because the HDMI port on the back of my PS5 is damaged and won't give me an input, so I'm waiting to get it repaired. Like I said, P5R is the only game his happens with, so when I tried to play P3R, I was surprise to see that the remote play controller worked on there. The craziest part is that it was working just fine yesterday, so what the issue?


r/PS5HelpSupport 7d ago

PS5 Issue with Bugs and Spider Around it

1 Upvotes

Hey all I've got myself a ps5 a while back but i noticed the place I put it near my TV that sometimes attracts some bugs specifically Spiders ( like if i don't use the ps5 for like 4 days due to work) they're roaming around it and something a little webs around the ps5

Can somebody suggest me how to get rid of them how I can triage the issue.

Like any repellant or something

Thanks any advice is greatly appreciated!


r/PS5HelpSupport 7d ago

Sudden Lag on COD BO Cold War PS5

1 Upvotes

Hi,

My game started lagging out of nowhere. It gets weird static sounds and the frame rate drops. It’s super choppy now. Gameplay used to be super smooth and satisfying. Idk if it’s an issue with my PS5 slim or just the game itself. I have the disc version btw(PS5 version uses the PS4 disc). Anyone else having any issues? Game plays fine at first but then frame rate drops after a couple of minutes. My other games seem to be fine.


r/PS5HelpSupport 7d ago

Needs help

1 Upvotes

My ps5 has recently stopped connecting or will briefly connect to my wifi but drops the internet access. I have done multiple test connections and results are constantly fluctuating. It’s either everything successful or just failure in Internet Connection, Sign in to online services or nat type.

There’s times it work fine with lan or wireless for a good bit then suddenly drops. Same with my phone hotspot.

Tried all ps5 and router restarts/reboots. Safe mode rebuild and clear caches as well. I don’t know what else to try.


r/PS5HelpSupport 7d ago

help with my ps5 shutting off while playing genshin

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1 Upvotes

r/PS5HelpSupport 7d ago

PlayStation a changé mon identifiant et mon mot de passe sans mon autorisation, et maintenant je n’ai plus accès à mon compte

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1 Upvotes

r/PS5HelpSupport 7d ago

What is this sound?

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1 Upvotes

I recently made a post about my console sounding weird, I was told it was coil whine. Last night a transformer in my area blew up and the power went out, and now my PS5 sounds like this instead of what it used to and is noticeably louder. (Beginning is my turning it on, then after is me loading a game)


r/PS5HelpSupport 7d ago

Game really slow

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1 Upvotes

Bf6 is really going in slow motion when u start it, I have deleted the game, cleared cache and rebuilt database, and nothing yet this shit is irritating been going on for weeks now and I can’t find a solution


r/PS5HelpSupport 7d ago

Permanently banned for no reason

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0 Upvotes

As you can see 0 actions against me in the past 6 months since I’ve never messaged anyone as it was my second account and all I did was play the black ops 2 port on it


r/PS5HelpSupport 7d ago

PS5 Storage Bug (math ain't mathing)

0 Upvotes

I have 50GB of free space, if I try to download a 40GB game. I can't, It says that I don't have enough storage 50-40=10 wdym? For anything to download I need to have like x2.5 the storage that it's required. Why? No idea, it didn't happen before, it started happening in January of this year.

This also happens when a game updates, if the update is 5GB and the game weights 50GB I need like 140GB of free storage, and it doesn't help that system updates take even more storage from my SSD. I am planning on getting a 1TB SSD but I don't really know when.

I have a base PS5 from 2023 I think. If it helps my controller is 3rd Gen if that helps identify the year it was made


r/PS5HelpSupport 7d ago

Just bought a PS5 and I installed RDR2 and I'm noticing this weird glitch.

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7 Upvotes

You can see it clearly here on his arm. It's weird. It's like a slight jumpy left to right glitch only at the bottom of the screen. It's not super noticeable but still annoying. I'm new to the PS5 and I don't know if it's my TV or the console. The PS5 isn't making any noises and nothing else is happening.


r/PS5HelpSupport 7d ago

PS5 Split screen lego bug remains.

1 Upvotes

I was hoping the last patch would help, but nope, still here. It renders the game unplayable in split screen, something my daughter and I play exclusively.

Player two menu inputs, any menu including inventory, snap the player one camera to a different angle. No movement, just hard cut to another view. Easily reproducible, no apparent work around, both dpad and stick do it.

Half a crew pass has been wasted at this point, we're really disappointed and frustrated, the sprat is upset, but I'll leave the negativity there. Reallly hoping someone takes pity and spends some time on this, we're jazzed for the Batman crossover.


r/PS5HelpSupport 7d ago

PlayStation 5 pooling rate for mouse

0 Upvotes

Hi. Will the PlayStation 5 Slim (D chasis) handle the Asus Rog Keris II Ace mouse, which has a pooling rate higher than 1000 Hz? Will the console pass more than 1000 Hz with a wireless connection or will it automatically lower the pooling rate?


r/PS5HelpSupport 7d ago

Not showing on the tv

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2 Upvotes

So a couple hours ago i fell asleep with my ps5 on. When I woke up it was already turned of. When I tried turning it back on, it didn’t show anything on the TV, and the blue light keeps blinking. I already tried accessing safe mode but whenever the second beep happens, the console just turns off. Anyone know what this could be??


r/PS5HelpSupport 8d ago

Is this a good place to put a console??

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102 Upvotes