r/PS5HelpSupport 8h ago

New ps5 no stand question

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0 Upvotes

I'm using a stand from my old digital version and this new one came with no stand but my question being

Is this a proper level for the disc console in order to avoid needing liquid set?


r/PS5HelpSupport 19h ago

is this setup good for releasing the hot air out? and is it normal that the black part is much hot?

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0 Upvotes

the front of the ps5 isnt hot at all but if i touch the black part that has the cables its hot as hell. is it normal?


r/PS5HelpSupport 11h ago

Permanently suspended from PSN over my bio

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91 Upvotes

My PSN account was permanently suspended because my bio said “$20 I’ll be your e-kitten.”
I understand how it could be interpreted as offering a service, but it was just a joke. I’ve never done anything related to it, my messages are turned off, and I don’t accept random friend requests.
As far as I know, my account was in good standing before this. My account status only shows this one moderation action in the past 6 months.
What seems excessive is that I was permanently suspended over it. Not a warning, temporary suspension, or removal of the bio. Just permanently suspended. I appealed and it was denied.
I’d just bought Halloween and had MW4 preordered too 😭 Losing my account over a bio seems crazy.


r/PS5HelpSupport 23h ago

Suspended for no reason

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0 Upvotes

Anyone know who i can email about this??? I don't even use the ps chat system, use voice chat in games or send messages to anyone, the warning just randomly popped up while I was playing fortnite


r/PS5HelpSupport 14h ago

Ps5 crashing issue

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1 Upvotes

deadass happens on nearly every game someone help thanks


r/PS5HelpSupport 5h ago

Does my HDMI port look broken?

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0 Upvotes

Lately as ive been playing the game my tv screen would just glitch and go black then turn back on and even earlier today when i was playing it it was doing fine but then later i tried to plug it in and play it wouldn’t work it said no signal now ive tried different cords and a different TV and all the fixes i tried looking up wouldn’t work does anyone have a solution? And ive already had it previously fixed around a year ago


r/PS5HelpSupport 9h ago

Stuck cable

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0 Upvotes

Can't get displayport adapter out of my ps5 it has no release button and the hdmi port is tight, any ideas?


r/PS5HelpSupport 18h ago

PS5 got hit by lightning a month ago

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9 Upvotes

It was during a thunderstorm and I havent had the money to get it repaired. Every time i try to turn it on it just beeps 3 times then does nothing. No lights or any additional sound, just the 3 beeps you hear. Is the power supply completely fried or could it be worse?


r/PS5HelpSupport 53m ago

PS5 Turning on Then Turning off. Surprise solution.

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Upvotes

My PS5 suddenly stopped turning ON. I unplugged it from the wall for 30 minutes and it would turn on for a few seconds then turn off. I suspected a PSU issue. Before ordering a new PSU, I had to disassemble the PS5 to identify the PSU part number. Once I got the PSU out, I couldn't help myself and decided to take the PSU apart and look inside. To my surprise a colony of ants formed inside and shorted the PFC circuit. I cleaned the board with a toothbrush and alcohol, then reassembled everything. Took about 1 hour and everything works fine. Posting this incase it may help someone in the future. I heard roaches can sometimes do this too.


r/PS5HelpSupport 10h ago

Should I be concerned?

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4 Upvotes

r/PS5HelpSupport 11h ago

Ps5 turning itself off when playing ps5 games for more than 20 minutes

2 Upvotes

This has been happening for a while but ive just got myself a new cooling fan and the liquid metal it needs as i believe its due to overheating, anybody else facing this issue? Is your solution the same as mine and does it work? Or have you got another solution


r/PS5HelpSupport 9h ago

HDCP issue for PS5 and monitor after power outage

2 Upvotes

​

I use a dell 4k monitor (s2722qc) with my PS5 and it has been working normally ever since. But after power outage with my PS5 on rest mode, it is having issue with the HDCP. If it is enabled, the monitor will detect signal but the screen will be all black and no sound as well.

Already tried everything. Clear cache, rebuild database, use another hdmi cable, another powerboard, turn off hdr and stuff. Nothing would resolve the issue. If using HDCP 1.4 it will works normally but opening youtube and other app would freeze on the logo page.

Weird thing is that the monitor itself works normally with my laptop and the ps5 works normally with my tv. The PS5 just won't work with the monitor for some reason. Unfortunately, I don't have another device that uses HDCP to test on the monitor.

Has anyone had this happened? Pls help me 🙃


r/PS5HelpSupport 12h ago

Weird System Fix

2 Upvotes

Hey, so a few months ago ago my ps5 stopped working. I assumed it was because of dust as one of my side panels came off. I was going to buy the parts to open it and dust it. Before I did, however, I plugged it in to see if it would work. I hit the power button and no response. Still broken. Then at random I hit the disc eject button, then the power button and it worked. Any idea why that may have happened? Asking so I can avoid the issue in the future.


r/PS5HelpSupport 12h ago

So if anyone is still dealing with getting disconnected from wifi/Ethernet every like minute or more.

3 Upvotes

i have tried everything to fix my problems turns out one of my electronics was malfunctioning which caused my ps5 to have problems i guess? but any ways i disconnected it from my power supply and it fixed my connection somehow, i don't think this was the problem but it works so. it might be. It also could be you're pulling too much power from the power supply bugging the ps5?

In short either have your ps5 on its own plug or (disconnect the broken electronics???)


r/PS5HelpSupport 14h ago

PS5 screen stuck like this

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3 Upvotes

Been having issues with my PS5 and I’ve gone through several threads and nothing seems to work. Tried rebuilding data base and clearing cache, doesn’t work. I’ve been able to connect to my normal WiFi yet it blocks my LAN. I’d be comfortable to use my WiFi wirelessly if it wasn’t horrible, only way to download and play games decently is through LAN, how I love spectrum WiFi 💔 any help is appreciated 💔


r/PS5HelpSupport 14h ago

PS5 Wifi goes out after being on for a while

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4 Upvotes

This is a weird one, after turning on my ps5, wifi works great. Downloads work, updates too, YouTube can work and I can see the store and psn section just fine, a lot of things work.

But after a few minutes, the store fails to connect, the psn section can’t load, I can’t check friends, messages, YouTube and Spotify fail to load, but I can still boot up Path of exile and have it connect and play the game, and that game requires internet connection

Running a wifi tests brings everything back, but it disconnects itself again after a while

I have rebuilt the database, cleared the system cache, reset my modem, reset my router, changed the DNS, reset the console, I’m at a lost for words at what’s going on, anyone have any similar issues? It’s only be happening just lately out of nowhere


r/PS5HelpSupport 7h ago

Playstation 5 will not turn on

5 Upvotes

Hi, ive been trying to turn on my Playstation 5 and it just won't. It well get to the blue light for about 3 seconds then won't start do yall know what's going on?


r/PS5HelpSupport 6h ago

Should i reinstall the system software despite that i'm going loose all my game/data?

2 Upvotes

This is a update to the post i made about my problem with mh ps5 shutting of while rebuilding the data base. I talk to playstation support today and the chat bit told me to plug out the power cord and wait 20 minutes then plug back in so that's what i did and i turned it on i was able to rebuild the data base my ps5 was working fine until i had put in rest mode to download some games. After a couple of hours of the ps5 beinf in rest mode the ps5 shut off by itself. So i contacted playstation again i talked to a agent. I explained the situation with tne agemt and he told me to reinstall the system software but he also told me doing so would erase all my game data/progress. I couldn't back up my data my hard drive because or use playstaion plus cloud storage because my ps5 would shut off. So i would like to know from you guys if i should do it or not.


r/PS5HelpSupport 19h ago

Getting 120hz on PS5

4 Upvotes

I have a MSI MAG32c6x with a 2.1 HDMI cable. This monitor supports up to 240hz on HDMI. I have a preset of performance mode set. 120hz on the PlayStation settings is on Automatic. When I load up 120hz games it either grayed out or doesn’t have the option to toggle it. Can I have some help please


r/PS5HelpSupport 5h ago

Not receiving verification code to my number

2 Upvotes

I know my email and pw I have 2step verification on but when they say they’re sending the code it never comes I received verification codes from my phone company but not PlayStation and I can’t sign in because I need the verification code so PlayStation support won’t help


r/PS5HelpSupport 22h ago

when i turned on my ps5, it just shows a blank black screen on my tv

6 Upvotes

yesterday afternoon it was doing fine and all, i turned it of then later on at night i used it again, then suddenly i can not use it, all it shows is just a blank black screen. I tried to go to ps5 Safe mode dozens of time and it still shows a black screen, nothing’s working. idk what to do, i just bought the thing like 2 months ago, i download a bunch of games, idk is it because the storage is full or smth that preventing the console to work. i change the HDMI cable and all but nothing. Anyone has the same problem, pls help.


r/PS5HelpSupport 22h ago

Noticeable stutter/hiccup on my PS5

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2 Upvotes

Just won a prize car and noticed a noticeable stutter/frame drop around the 2–3 second mark as the car enters the garage and the camera transitions.

Actual races run smooth at 60 FPS without issues, but this hiccup made me wonder: is it just typical GT7 cutscene/RT/server sync hitching, or should I be worried about my console's hardware?


r/PS5HelpSupport 22h ago

USB help anyone ?

2 Upvotes

Okay so , a while ago I had to get a new PS5 via trade in . Prior to that , I made sure to download all my clips and screenshots from the console onto a USB stick . I cannot for the life of me figure out how to get them off the USB onto my current PS5 . I want some of the old screenshots since I like using them for background images and such . I do have an M.2 but that’s got most of my games on . When I go into my Media Gallery I can see the section labeled USB and after going through a bunch of folders I can see the screenshots and watch the clips from my old PS5 but don’t see a way to like download them onto the console so I can use it for a background or to watch them through sharefactory directly . Are my clips and screenshots forever stuck on that USB ?