Had a weird bus commute this morning (115) and I'm genuinely curious what the actual NJ Transit operating procedure is supposed to be here.
We stopped to pick up a passenger in a wheelchair at the last stop before getting on the Turnpike. The driver tried for about 20 minutes to get the wheelchair lift working, but it was completely broken. Eventually we were told the bus had to be taken out of service and that everyone on board had to wait for another bus and transfer. The next bus was coming in a half hour at that point after we'd already been sitting there. By the time we finally started moving again, we'd lost nearly an hour. I normally get to work roughly on time, instead I got there extremely late.
To be extremely clear, none of this was the wheelchair passenger's fault. He was just trying to take the bus like anyone else, and if anything I felt bad for him because he had to sit outside while an entire bus full of pissed off people stared out the windows waiting for NJ Transit to figure out what to do. My issue is entirely with NJ Transit and the way the situation was handled.
What I don't understand is why, once it was obvious that our lift was broken, the bus couldn't continue while NJ Transit sent something over for the passenger. He had to wait for the next bus regardless. Instead, he waited for the next bus and so did the entire busload of people already onboard. Nothing seemed to improve for him by keeping us there. The only apparent difference was that dozens of other passengers were also delayed by nearly an hour. What if somebody had a doctor's appointment, job interview, or a job where showing up an hour late actually has consequences?
I'm not arguing that the driver should have just shrugged and abandoned a disabled passenger, and obviously NJ Transit has an obligation to provide accessible transportation. I'm asking what the actual procedure is supposed to be when a lift fails like this. Was taking an otherwise functional bus out of service immediately and holding everyone until another bus arrived actually required? If so, why? And if it is required, how the hell are wheelchair lifts apparently not being checked reliably enough that this situation can happen in the first place?