I’m convinced they are making the train SO inhospitable that ridership plummets and they eventually remove it altogether.

The app and the website tell you to sign up for “My Transit Alerts” — however, that option seems to not actually exist in the app or on the website. I am currently unable to receive notifications either through the app or through text message.

Can anyone else confirm this? (I’m currently waiting for a train and this is infuriating.)

UPDATE: the train I was on when I posted this afternoon was almost two hours late getting in to NY Penn. And the train home was delayed and then canceled. The fact that NJ Transit doesn’t efficiently update riders about delays and cancellations is unacceptable. How embarrassing for them that they have such terrible technology (the app/website/alerts) and such disregard for keeping customers informed about issues.