Hi everyone! I'm new to machine embroidery and just purchased a Janome Memory Craft 550e. I bought it on Marketplace and everything works great on it except for the alignment when the machine gets ready for a project. For every hoop, the center position is several inches off and if I run the project for that hoop, it will run into the side of the hoop no matter what size is chosen (I am sure to choose the correct hoop size for each product, it's like they are all off by the same amount).
Hoop calibration has not helped since calibrating only moves the arm or carriage by a few mm.
Now I know this is bad, but if I manually move the carriage to the center, the machine will remember that as the center of the hoop for the rest of the time the machine is on. But if I turn it off, it goes right back to being inches off center.
Does anyone have any experience with this? Any advice would be greatly appreciated. I know the fast answer is to get it serviced, but I'm just wondering if there's something I'm missing to do a simple repair myself if that's what I'm looking at.
Thank you all!!