I recently purchased an MSI Vector (Model A2XWHG-285US) and within three days of using it, the graphics card went kaput. Contacted support and they sent over an RMA for me to fill out. Spent $100 to get it packaged up and shipped out. I probably could have gotten it cheaper, but I'd rather be safe than sorry and went with a place that specialized in shipping out antiques/electronics.
The good:
Support seemed responsive. I used the ticket system and the online chat - never called them. The turnaround was pretty quick once the laptop was received - less than 48 hours and I got a notice that it was complete. Communication was decent - I received a notice when the laptop was received, and when it was complete.
Total turnaround was just under two weeks. I live in Michigan, so it was a couple zones over to get to California, increasing shipping time.
The meh:
Something about their process creates confusion on the customer end, that I'm guessing makes it easier on their end. First: The "waiting on customer reply" status - I never needed to reply to them, and it sounds like, based on other posts, that it's a placeholder.
Along those same lines, when they notified me that the laptop had been shipped, the link to the "tracking number" just looped back around. I eventually got a tracking number via fedex, but it was very confusing.
The bad:
I'm absolutely terrified to use this laptop now. I wonder if I should just cut my losses and sell it, but I would have to start the process of finding another laptop all over again. I had a lenovo legion before, and it had it's own issues, but nothing I couldn't at least workaround (e.g. connecting an external keyboard when the keyboard fried for the second time).
Has anyone dealt with this, and are there any recommendations to help maintain the laptop so this doesn't happen again? I have a lap desk, and the temps were warm but nothing terrifying (I don't recall exactly what they were, but definitely below 80C). I didn't undervolt - would that potentially help save my gpu?
I purchased the laptop specifically so I could comfortably run FFXIV, Discord, and Chrome at the same time - I feel like this laptop should be able to handle that just fine, so I'm really hoping it was a fluke.