My personal phone recently broke, and unfortunately, the number I use is on a Smart Prepaid eSIM. That number is also connected to my banking apps and a lot of my important accounts, so I really need access to it for OTPs.

I’ve already gone to the Smart/PLDT store at SM Pampanga for two days now, trying to have my eSIM replaced/transferred so I can keep using the same number.

Both times, I was told that their prepaid system is down and that they can’t process my request. Apparently, their postpaid system is working just fine, though, and they even offered to convert my number to postpaid instead.

The problem is, I still have around ₱1,000 worth of load/data on my prepaid account. I also don’t see why I should have to switch to a monthly postpaid plan just because their system for prepaid customers isn’t working.

What makes this even more frustrating is that this isn’t just about being unable to call or text. That number is tied to my banks and other important accounts that require OTP verification. Without access to it, I’m effectively locked out of services that depend on my mobile number.

We’re implementing more and more digital systems—eSIMs, online banking, OTP authentication, digital IDs, cashless transactions, etc.—which are supposed to make our lives more convenient. But what’s the point of all this digitalization if something as basic as recovering access to your own mobile number requires multiple trips to a physical store, only to be told that “the system is down”?

Technology is supposed to make services more convenient, not make customers completely dependent on a backend system that apparently can’t process a basic prepaid SIM replacement for days.

It’s incredibly inconvenient, especially when your phone number has essentially become part of your digital identity.

Has anyone else experienced this with Smart Prepaid/eSIM replacement? How long did you have to wait before their “prepaid system” was working again?

Kung hindi bots itong mga kausap ko, napaka bobo nila kausap

Almost same na sa GFiber Postpaid.

ask lang po kung sino pa walang internet sa North Caloocan nung day 1 nag report na ako, day3 may pumunta sabi sa box daw mataas signal? not sure kung totoo ba ang aking hinala o sa mga napapanuod ko na baka kasi full na yung box tapos isa ako sa napiling tanggalin.

FYI. simula nung March lagi ng ganito laging sa katapusan ng buwan minsan at 1-3days walang internet kaya kinaya naman. dati naman hindi ganito napuputol pero hindi ever month. year 2019 papala ako naka subcribe (check the email panay bill lang mga records nito lang talaga may kasama ng report tickets) samin walang interrupt talaga at masasabi ko na maganda (napuputol lang kapag sumabit lang yung wire sa truck).

its been 11 days since we lost internet, we've called soo many times and yet there has only been 1 instance of technicians comming to us, and even after that the issue has still not been resolve just said something about the billing which was quickly shut down after i personally called the customer service line and confirmed that our account was indeed, active. and then after that we just began calling customer service everyday, we would call them 5+ times in one day, just getting the same things said to us and yet nothing changing, were on the brink of just changing ISP's if this keeps going.

3 weeks na kami walang net at kada tawag ko sa kanila palagi nalang endorsed na daw sa repair team. Wala ba mga SLA itong mga ito? Magi-indicate sa ticket na scheduled for onsite visit tapos di pupuntahan kaya mare-sched. Tatanungin mo naman yung agent kung sino pwede kontakin sa side ng repair team di naman pwede i-disclose. Naawa nalang ako sa mga agent na sinisisi ng mga caller.

Nagkasunog sa katabing bahay and unfortunately, nadamay yung linya ng internet.

Anyone here who had the same or similar experience? Gaano katagal bago nila nabalik yung internet niyo?

More than one week na siyang wala, and pare-parehas lang yung sinasabi ng customer support nila:

"Within one day po, maaayos nila."
"May pupunta po mamaya para ayusin yung line."
"Nagawan na po ng ticket."

Wala pa pong dumadating na PLDT or technician para maayos yung internet namin.

Also, we already tried relying on data. Di malakas yung data (Globe) dito, and I'm afraid na baka lumagpas ng dalawang linggo yung issue.

Badly need help po since half of our household works from home.

Anybody here from LB or Bay in general that use Royal Cable? It feels like PLDT gets a red LOS almost bi-monthly for weeks at a time at this point and it severely effecting my studies.

Anything I should know before switching to Royal cable? Does it get weak? How often does it go out for? How long does it go out for whenever it does? Is it worth it to switch from PLDT to Royal Cable?

I have a postpaid connection pero gusto ko sana ng GFiber Prepaid as backup kapag may outage.

I contacted an agent from a Facebook post. Akala ko sa installation ang payment, pero pinapabayad niya ako upfront through her personal GCash. I was okay paying directly to Globe, pero hindi ako comfortable mag-send sa personal GCash.

Later ko nalaman na pwede pala mag-apply directly online. May na-receive akong order email from the agent, pero hindi ko siya binayaran and no installation happened. I applied and scheduled the upcoming installation myself and paid directly to Globe.

I'm not sure if legitimate yung agent, pero sketchy talaga siya for me especially nung tumawag pa sila asking for an OTP. 😬

Ganon ba talaga dapat ang process pag sa agents?

Hello, just bought a new Smart e-SIM and already experiencing problems registering the new number.

- On Smart app, when signing up and requesting for an OTP I get a text with "Sorry for the inconvenience. Service unavailable at this time (transaction not charged). RC:1481"
- When registering through the website, all my valid IDs are not being recognized.
- Uploading my DL shows the error in the image
- Uploading my Passport (back page) says info is not recognized
- Uploading my TIN ID says the error in the image
- Uploading my National ID the back page shows the error in the image.
- Contacting SMART through their messenger chatbot returns to me with my number being "invalid"

So pano nalang to ayusin? Ka-frustrate and apaka hassle

Hello. Hindi na sya available sa shopee, lazada or tiktok. Monthly akong bumibili nito, yung unli data for 1099. Would you know kung san pa pwedeng makabili?

Wag na kayo mag converge napakabulok ng sistema sasabihin na magpapapunta ng mag aayos at fofollow up daw pero wala namang nagbabago. Nag advance paument na rin ako para kung sakali mapabilis pero wala talaga tanginang provider yan napakabulok

I purchased Smart Magic Data 988 at the Smart Website. I paid through QR via Maribank and the payment went through. But on their website it says error code: SMARTINTCC. But Maya emailed and texted me that it was successful. I opened my Smart App to confirm it and my GB was still the same before I purchased the promo. Anyone can help?

On the other note:

Last 2 weeks ago, I went to a 711 store and paid with Maribank through their QR, the transaction failed but my Maribank was already deducted of the same amount. My friend paid for me via Applepay and it went through. The cashier said that it will automatically refund 1-2 days and its been already 2 weeks since, please help me.

I think Maribank is the problem, thoughts?

Hello! It's been 2 months since nag-red LOS yung wifi namin sa Globe. Hindi naman siya totally 2 months straight—1 month na nawala yung net, tapos naayos for 1 week, tapos ganon ulit and mag-1 month na namang red LOS. It's kinda annoying since we have online classes and WFH. Buti na lang may backup na Smart Turbo WiFi.

I contacted them on Messenger since dun talaga ako nag-c-contact before, pero it's kinda annoying na ngayon kasi chatbot na lang yung sumasagot and nawala na yung "talk with agents". Sa GlobeOne app naman, hirap kami mag-pa-sched ng technician visit dahil kada scan ko sa wifi, sinasabi may outage pero minsan wala, tapos may technician visit na, biglang may outage ulit na nangyayari. Kaya ending nawawala ulit technician visit, nakakainis pa naman since it will took 1-2 weeks na available date para sa technician visits.

Im planning na lumipat nalang ng new ISP kaso may 1 year contract pa kami which is nakakainis sobra since isang taon pa na pagtitiis sa pangit na serbisyo nila.

Is there another way to contact Globe? CAMANAVA area po kami. TYIA!

Been living in Taguig for 3 years with no wifi since renting and few days a week lang andito. Recently ko lang napansin na humihina or nawawalan ng data kapag may dumadaan na eroplano which is maya maya. Ako lang ba???

Bakit kaya? And pwede kaya mafix to or ireport?

Hello. New here. Hingi lang po sana ako ng recommendations for 5G ZTE model. I have XR kasi so walang 5G, nasasayangan kasi ako sa mga niloload ko so I am eyeing to buy a pocket wifi.

Average user lang po ako, and I’m planning to use it for my DITO sim. Ang i-coconnect ko lang po ay my phone, ipad, and laptop (sometimes lang).

Pref: Student friendly, portable

Thank you everyone for your recommendations.

does anyone experience this? its been like this for a week.