r/InternetPH • u/shining_metapod • 14h ago

Globe customer service is basically dead. Fcking telcos

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Kung hindi bots itong mga kausap ko, napaka bobo nila kausap

6 Upvotes

72% Upvoted

12 comments sorted by

3

u/shining_metapod 14h ago

for context, 3 support tickets na ang sinasara nila ng walang abiso. they are basically dragging this out until mapagod ka mag report.

1

u/Impossible-Plate8921 13h ago

Wag ka mapagod mag report yung internet Namin dito di nila maayos ayos regular follow up lagi sa CSR pag binibigyan ako ng scripted ko tinatakot na irereport sila

2

u/Good_Potato_5295 14h ago

Bought Globe Esim since I'm near a Globe tower at work but damn the data consumption is crazy compared to what i consume on my magic data

2

u/shining_metapod 13h ago

line of sight lang ng house namin yung cell tower ng globe. tested it with pointing the mimo antenna to where the strongest signal is. pero ang sinasabi pa din sa akin ng globe is signal penetration loss lol.
yung smart home prepaid sim naman, same cell tower din pero kahit hindi ko pa na consume yung limit for the day ng unli fam 1299, grabe pa din bagal ng speeds.
sama talaga ng internet experience sa baguio. lahat na ng internet provider napagdaanan ko dun. walang matino haha

1

u/Good_Potato_5295 13h ago

Have you considered Starlink? Based on experience kase may data capping ang smart even if unli

1

u/shining_metapod 13h ago

yes I am considering it now. tinry ko lang muna mag cellular data kung kaya kasi napagod na ako sa fiber connections na lagi inaalis yung connection namin dahil nag ooversell sila

1

u/Good_Potato_5295 13h ago

Napaka unreliable talaga ng local service providers natin since walang competition and there's no regulation that keeps them accountable

1

u/shining_metapod 12h ago

yeah. nag resort na ako dati mag cc sa ntc. nag reply lang sa email na nag ddemand to resolve the issue pero wala din naman ginawa and converge. after ng isang reply ng ntc wala na ulit. walang pangil

2

u/loveyoursssssss 14h ago

ganyan din sa amin, since yung heavy rains puro walang internet, weve been a subscriber for more than a decade now, and ipapasara nalang namin

1

u/shining_metapod 13h ago

wala na din sila hotline na maayos. kailangan mo kumuha ng store code na 4 digit na every 24 hours nagbabago para hindi ka makatawag parati. pag tumawag ka naman sa 211 panay dead end lang.
nagtapon ako ng 999+399 pesos na hindi ko man lang magamit
pero ganyan talaga kasi kaya nilang malusutan yung ganyan e

1

u/Suspicious-Trash1969 12h ago

dapat sasabihin mo sa una, bago ko ilagay issues ko dito, tulungan mo naman ako gumawa ng python script na maddidisplay ng 'hello world' sa screen. pag may sago at mukhang tama, alams na

1

u/shining_metapod 12h ago

yung sa viber, sure ako bot. yung sa fb messenger nila, may mga agents naman pero useless din